Sales Coordinator

Everett, WA, United States

19.87 - 26.16 Depending on Experience

* Everett, WA, USA

* Base + Commission

* Full Time

*Vacation, Medical, Dental, Vision, FSA, HSA, 401k, 401k match, Tuition Reimbursement, Employee Assistance Program, Year End Bonus, $1,000 Referral Reward*

* Establish and maintains professional relationships with customers

* Communicates with wide number of customers in Residential Construction industry, and helps to sell and manages the timely flow of building materials to their jobsite

* Expertly uses, promotes & facilitates PARR Bridge Strategy

* Proactively set, reach for and meet (or exceed) personal sales and profit goals

* Primary player in deepening customer relationship and scheduling timely material shipments ensuring account profitability as well as customer satisfaction & loyalty

* Ability to sell on overall quality, value and service, rather than price

* Precisely and efficiently manage one's time and prioritize workflow in face paced environment

* Communicates with dispatch to ensure that they are not overpromising deliveries to customers

* Sends pictures of returns to dispatch with request for pickup

* Maintains customer profiles in Outlook or CRM to include full name, company name, title, office number, cell number, email and matrix

* Maintains cleanliness of workspace

* Follows best practices in order entry, setting up deliveries and all aspects of job

* Walks customer to product in store

* Introduces himself/herself to customer and uses customer's name when possible

* Manages their open orders to ensure orders are being invoiced in a timely manner or deleted

* Accurately takes in plans and submits details to the MES and/or EWP

* Uses DDMS to ensure customer satisfaction

* Follows SPC guidelines and proper GP%

* Completes PO's on time, confirms confirmation and ties PO to order

* Greets walk-in customers professionally

* Answers phone promptly with professional greeting

* Identifies customer's urgency and completes orders quickly

* Confirms customer's material needs prior to sending deliveries

* Maintains material specifications for customer PTO's in customer folder

* Completes quotes and follows up in a timely manner

* Proactive with customer's needs

* Maintains a Parr Lumber share file for customer plans and take-offs

* Has a high level of follow-through with orders ensures inventory arrives, communicates with customers, etc.

* Communicates in a professional style to entire yard and crew

* Participates in team meetings and discussions

* Communicates professionally and productively with AMT

* Notifies customer when product arrives

* Confirms delivery time with customer after scheduled in DDMS

* Writes legibly on business logs and other handwritten material

* Responds to voicemails in a timely manner

* Responds to emails promptly and with correct grammar and spelling

* Takes ownership and communicates with management when mistakes are made

* Puts clear delivery and contact information on orders

* Has relationship with all coworkers and uses those relationships to solve problems

* Communicates with operations team about material returns, requirements for them and pictures as appropriate

* Has relationship with vendors and communicates support needed

* Communicates with customers about market changes/conditions

* Professionally manages upset or disgruntled customers

* Informs receiver on status of cancelled special orders or materials to be returned to suppliers

* Brings areas of concern to management's attention

* Proactively and positively communicates with all audiences

* Knowledge of building materials and or experience in construction industry (a must)

* Strong communication skills both through phone and email

* Proven ability to develop relationships

* Must be able to operate personal computer, smartphone, scanner, and any other equipment necessary for the job

* Ten-key by touch required

* Must be able to type 40+ WPM

* Proficiency in Microsoft Word, Excel and Outlook

* Ability to execute PLC selling strategies and initiatives

* Ability to achieve sales goals and objectives

* Knowledge of PLC selling principles, practices and protocols

* Willingness to share department responsibilities in order to meet deadlines

* High School Diploma or GED equivalent

* Must have reliable transportation

* Ability to work cordially, professionally, diplomatically and with a high level of customer service in a dynamic environment

* Demonstrate sound judgment in dealing with sensitive business matters with internal and external customers of all types

* Must maintain confidentiality and accuracy of all information related to company finances and records, particularly, cost of goods purchased and sold

* Ability and willingness to identify processes, tools and/or procedures that may be improved upon in an effort to improve the workplace and outcomes for our customers

* Ability to communicate with all levels of management and employees at a high skill level and speak effectively in front of groups. Communication can include, but is not limited to: in-person (verbal and non-verbal), written, e-mail, telephone and public speaking to medium size groups

* Strong focus, planning, organizational and time management skills with the ability to manage changing priorities, handle multiple projects, and do what is necessary to meet deadlines, while maintaining a high degree of attention to detail and accuracy

* Ability to function independently, as part of a team, and as a leader within your own sales cohort with a positive attitude, strong work ethic and commitment to excellence

* Ability to think and respond quickly, positively and professionally to constantly changing circumstances

* Ability to sit and/or stand for extended periods of time

* Must be able to lift/push/pull up to 50 pounds and carry objects 50 feet

* Must be able to work in an office environment

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