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Hospitality Coordinator

Charlotte

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Job Description Job Title: WORKPLACE SERVICES MANAGER

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

The Workplace Service Manager is responsible for coordinating the work of themselves and the workgroup to deliver the highest standards in service and consistently maintaining customer satisfaction, ensuring the space is optimized, onsite meeting & event requests are fulfilled in a timely/efficient manner. Deliver a timely and clear operational update. Collaborate with Workplace Services (Client) on daily delivery basis and assist the client on other initiatives to elevate the workspace experience. Plan experienced based events and liaison with external vendors.

Core Functions:

Develop and assist with a collaborative environment amongst TIAA members through events and personal introductions

Event Planning – Ability to curate small and large events, which are directed to enhance workplace productivity and offer an experience based workplace

Meet and greet all executive office members and VIP guests visiting the building. Provide curb side check in for executive office guests.

Drive daily workplace operations in accordance to corporate workplace policies

Build relationship with various business divisions, executive office and assist with workplace related offerings

Ability to effectively communicate with the onsite operations team to ensure all working space is booked correctly

Effectively solve space or amenities related issues to ensure an elevated user experience

Manage the email distribution list and ensure all queries are responded in a timely manner, escalate all service related matters to the onsite client

Worked with EMS or any other Space Management Tool

Observe floor operations, user behaviors and suggest strategic changes to continue enhancing the experience on the floor

Reconfigure floor space based on workplace events, move furniture, set-up conference rooms and public spaces when required.

Prepare daily, weekly, and monthly reports and review key metrics

Key Responsibilities:

Daily floor walkthroughs and ensure all workplace amenities are stocked, report all

Proactive, timely and clear communication to team and leadership, especially alerting team of changes and needs to support successful front desk and floor services functions

Manage and report office trends, including maintenance requests, associate preferences and front desk observations

Ensure space optimization practices, tools and processes are updated and operating accurately; conduct quality assurance checks

Deliver and train white glove service delivery to all; elevated attention to high level guests and meetings; influence and build skills in team members to maintain service standards

Coordinate day ahead team reviews, and daily activities to ensure timely, accurate completion of tasks

Heavy anticipation and proactive delivery of all services

Subject matter expert and EMS/Space Management Tool administrator responsibilities

Escalation point for service delivery breakdowns, issues, customer feedback; resolve issues and ensure follow through, engage leadership when necessary

Perform administrative tasks and provide guidance to team in completion

Oversee and assist with integration of new team members

Facilitate/support offsite events as appropriate

May serve as point of contact for external vendors/service providers

Manage the daily registration and reception of office guests and high-profile visitors

Catering set-up knowledge & ServSafe Certified preferred.

Other duties as required

Apply to Flik today!

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)

Associates at Flik Hospitality are offered many fantastic benefits.

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state)

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Company Description At FLIK Hospitality Group we believe in great food, great service, and great people. As a leading corporate dining and hospitality company, we provide quality and nutritious meals with a wellness-first approach, reception services, and property management to over 800 locations nationwide. From respected law firms, financial institutions, professional athletics teams, K-12 independent schools, hotels and conference centers, and more, our approach to hospitality is rooted in our dedication to providing quality service to each and every one of our guests. We believe in seasonality in sourcing our ingredients and providing a customized approach to the culinary and hospitality needs of each client; our wellness first approach ensures our food supports healthy and delicious choices. Join our team today!

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