ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Marriott
Phoenix
**Job Number** 24074494 **Job Category** Information Technology **Location** Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States **Schedule** Full-Time **Located Remotely?** Y **Relocation?** N **Position Type** Management **JOB SUMMARY** Reporting to the Senior Manager of Technical Services and Security Compliance,
Job Source: MarriottMarriott
Phoenix, AZ, United States
Job Number 24074494 Job Category Information Technology Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States Schedule Full-Time Located Remotely? Y Relocation? N Position Type Management JOB SUMMARY Reporting to the Senior Manager of Technical Services and Security Compliance, the Technical Tri
Job Source: MarriottZOLL Medical
Phoenix, AZ, United States
Respicardia, ZOLLMED.com At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respirat
Job Source: ZOLL MedicalQuadient
Phoenix, AZ, United States
Connect with Quadient Quadient is a global leader in customer communication solutions. With over 100 years’ of experience and still going strong, we aim to be the driving force behind the world’s most meaningful customer experiences. Our success in delivering innovation and business growth is inspired by the connections our people create every day
Job Source: QuadientSAIC
Phoenix, AZ, United States
Description SAIC is looking for outstanding IT candidates to join our Defense & Civilian Sector in support of the Federal Aviation Administration Integrated Service Center (FAA ISC). SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service, and leveraging processes and strategies with an emphasis on
Job Source: SAICUS-based Technical Concierge Company
Phoenix, AZ, United States
The Technical Support Specialist role involves delivering Tier 1-3 Tech Support through chat or email across various technology platforms. This position requires a blend of technical expertise and customer service-oriented tasks. Candidates should possess experience in troubleshooting, replicating, and resolving technology issues. An ideal candidat
Job Source: US-based Technical Concierge CompanyBASIS.ed
Scottsdale, AZ, United States
BASIS is currently seeking applicants for a Technical Support Specialist in the Phoenix Metro Area! The Technical Support Specialists primary role is to provide help desk operations and to ensure that end users are receiving the appropriate assistance for all technology needs. This includes all help desk requests and resolutions. The person in thi
Job Source: BASIS.edCompri Consulting
phoenix, az
Corporate Technical Support – Remote but must live in AZ Duration – 6-12 months Pay - $25/hr Day to day Provides technical support by applying basic understanding of computer systems, products, and services. Helps maintain information technology service, functionality and user satisfaction by answering questions and/or resolving routine problems.
Job Source: Compri ConsultingScottsdale, AZ, United States
Who are we looking for?
SkyTouch has an exciting new opportunity as our Technical Services Specialist in the Customer Service department. Sky Touch Technology is an early innovator of cloud-based, mobile-enabled property management system (PMS) solutions for the hospitality industry. Over the last 10+ years, our PMS software, Sky Touch Hotel OS®, has been successfully implemented in over 6,500 properties worldwide.
Are you someone with a passion for providing outstanding customer service? Do you enjoy solving problems? We invite you to apply today for our Technical Services Specialist role today! #SkysTheLimit
Your Responsibilities
Use critical thinking skills to make the real-time decisions required to keep internal and external customers operating at a profitable and efficient level.
Take ownership of, and respond to, all incoming requests for service through phone or incident tracking system within published team SLAs.
Provide knowledge and escalation point for all customers including, but not limited to, the Tier 1 Support team, System Implementers, System Trainers, and Sales Executives.
Intensely focus to restore services as quickly as possible for application and business service outages and then work to identify the root cause as quickly as possible using critical thinking and system/software troubleshooting skills.
Manage all incidents from creation to resolution, per incident management processes, where tracking of all actions by all participants is clearly documented and all interactions with any customer are performed in a helpful and professional manner bringing forward a positive customer experience.
Monitor and appropriately action all escalation's outside of the Service Desk swiftly, proactively, and with the appropriate sense of urgency; all to the satisfaction of the customer.
Your Experience, Skills & Competencies
1+ years’ experience troubleshooting software and hardware
Must be able to work days/nights/weekends as necessary
Proficient in Windows and MS Office applications
Excellent customer service skills
experience using trouble ticket software such as Remedy
Your Team
This is an individual contributor role that will report to the Manager, Technical Services. You will work with a team of 12 peers and collaborate with cross-functional departments on a regular basis.
Your Work Location
As our Technical Services Specialist, you will be based in our beautiful, state-of-the-art technology hub in Scottsdale, Arizona. In October 2021, our SkyTouch associates moved to a newly constructed world-class technology center.
Right now, our associates in Scottsdale, AZ are working in a hybrid environment, between two-four days per week in the office and working virtually the remaining days. We provide flexibility and encourage ongoing communication with your leadership to establish expectations about your unique needs.
We are focused on safety and wellness in our offices, and as such, as a SkyTouch associate, you will be required to disclose your COVID-19 vaccination status and provide a copy of your vaccination card. If you are not vaccinated or elect not to disclose your status, we will require a weekly negative COVID-19 test when working in the office.
About Choice
SkyTouch Technology is an early innovator of cloud-based, mobile-enabled property management system (PMS) solutions for the hospitality industry. Over the last 10+ years, our PMS software, SkyTouch Hotel OS®, has been successfully implemented in over 6,000 properties worldwide. With our proven track record, we have both disrupted the industry and changed the face of hotel operations management, becoming the premiere cloud-based PMS solution for value, scalability, and mobility through industry-leading onboarding, training, and service.
At our worldwide corporate headquarters in Rockville, Maryland, and technology center in Scottsdale, Arizona, and through our associates around the globe, we keep Choice hotels thriving by serving as a champion for our franchisees and providing cutting-edge technology.
Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.
CONNECT THE WORLD THROUGH THE POWER OF HOSPITALITY
We bring together the people, brand and technology that enable the success of others – welcoming every guest, every partner, everywhere their journey takes them.
Visit http://careers.choicehotels.com to learn more.
Technical Services Specialist jobs in Scottsdale, AZ, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.