ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
System Soft Technologies
tulsa, ok
Help Desk - Onsite Technician Location: Catoosa, OK Contract - Can be extended. Title: IT Help Desk Specialist Description: Contractor will be performing technical support via phone. Understanding of Windows 2010/2011, Office 365, Adobe products, Cisco phones and WebEx, Basic Active Directory account management, and familiarity with the processes
Job Source: System Soft TechnologiesMAXIMUS
Tulsa, OK, United States
Description & Requirements The Help Desk Specialist III will provide support to end users on a variety of issues. This position will identify, research, and resolve technical problems. Essential Duties and Responsibilities: - Responsible for responding to telephone calls, email and personnel requests for technical support. - Responsible for the 2
Job Source: MAXIMUSSystem Soft Technologies
catoosa, ok
Help Desk - Onsite Technician Location: Catoosa, OK Contract - Can be extended. Title: IT Help Desk Specialist Description: Contractor will be performing technical support via phone. Understanding of Windows 2010/2011, Office 365, Adobe products, Cisco phones and WebEx, Basic Active Directory account management, and familiarity with the processes
Job Source: System Soft TechnologiesMAXIMUS
Tulsa, OK, United States
Description & Requirements Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technol
Job Source: MAXIMUSAmentum
Tulsa, OK, United States
Amentum is currently seeking a Help Desk Team Manager to support an IT Managed Services program in Albuquerque, New Mexico. The overall program includes a 500+ work force performing Enterprise IT support, Service Desk, and Telecommunications support across multiple facilities and locations, for classified and unclassified telecommunications and inf
Job Source: AmentumTulsa International Airport
Tulsa, OK, United States
Description Tulsa Airports Improvement Trust (TAIT) proudly operates both Tulsa International Airport (TUL) and Tulsa Riverside Airport (RVS). We enjoy a smooth and collaborative work environment. Minimum starting pay for this non-exempt position is $18.86 and offers comprehensive benefits including employer pension contribution (17%), PTO and holi
Job Source: Tulsa International AirportStryker
Tulsa, OK, United States
Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need We are proud to be named one
Job Source: StrykerFcsok
Tulsa, OK, United States
** Supervisor, Front Desk II** **Job Category****:** Supervisor **Requisition Number****:** SUPER002482 Showing 1 location **Job Details** **Description** Front Desk Supervisor II will provide direct supervision to front desk specialists. Provide coordination of front desk staff and responsibilities to ensure consistent workf
Job Source: FcsokTulsa, OK, United States
At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.
We are seeking a highly motivated and customer-oriented individual to join our team as a Help Desk Specialist. The ideal candidate will be responsible for providing efficient and effective support to subscribers, as well as answering consumer questions, addressing inquiries related to services and systems. This role requires excellent communication skills, technical proficiency, and a strong commitment to delivering high-quality, accurate assistance.
Primary Responsibilities:
Respond to incoming calls, emails, and tickets in a professional and timely manner.
Provide technical support and troubleshooting for services and systems.
Assist subscribers, as well as consumers who utilize the system and services.
Document and track all interactions in the help desk ticketing system accurately and in a timely manner.
Transcribe consumer telemarketing complaints from audio file recordings.
Collaborate with internal teams to escalate and resolve complex issues.
Stay informed about policies, procedures, and updates to accurately assist users.
Contribute to the development and maintenance of knowledge base articles and/or Standard Operating Procedures.
Participate in training sessions to enhance technical skills and knowledge.
Contribute to the development of automation strategy for repetitive task management.
Maintain a positive and customer-focused attitude in all interactions.
Basic Qualifications:
HS Diploma or GED Equivalent
Strong interpersonal and communication skills
Patience and the ability to explain technical issues to non-technical users
Empathy and a customer-focused mindset
Analytical thinking and problem-solving skills
Ability to diagnose and resolve technical issues efficiently.
Two or more years of Help Desk Customer Support experience
Position requires the ability to obtain/maintain a Public Trust clearance; a Public Trust clearance can take anywhere from 7-60 days to obtain; chosen candidate cannot start in this role until this process is complete
Preferred Qualifications:
Experience with ticket tracking applications such as JIRA
Experience writing and maintaining Standard Operating Procedures (SOPs)
Professional Resume that contains the applicants contact info (phone number and email address), as well as the contact info (phone numbers and physical addresses) of previous employers should be attached to the application
Bilingual; Fluent in Spanish and English, both written and speech (Not a requirement for the role)
Original Posting Date:
2024-04-04
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range -
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
#Remote
REQNUMBER: R-00132838
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
#J-18808-Ljbffr
Help Desk Specialist (Onsite) jobs in Tulsa, OK, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.