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Peraton
Colorado Springs, CO, United States
Service Desk Engineer Job Locations US-CO-Colorado Springs Requisition ID 2024-145688 Position Category Technical Support / Help Desk Clearance Secret Sector Defense Mission & Health Solutions Responsibilities We are hiring Service Desk Engineers supporting on program in Colorado Springs, Colorado. Provides Service Desk Engineering technical
Job Source: PeratonGeneral Dynamics Information Technology
Colorado Springs, CO, United States
Req ID: RQ173006 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Top Secret/SCI Job Family: Help Desk Skills: Customer Service,Group Problem Solving,IT Service Desk,People Management,Service Desk Experience: 5 + years of related experience US Citizenship Required: Yes Job Description: Help Desk Manager Seize your op
Job Source: General Dynamics Information TechnologyPeraton
Colorado Springs, CO, United States
Service Desk Agent Job Locations US-IL-Scott AFB | US-CO-Colorado Springs | US-TX-Lackland AFB | US-VA-Langley AFB Requisition ID 2024-145783 Position Category Technical Support / Help Desk Clearance Secret Sector Defense Mission & Health Solutions Responsibilities We are hiring Service Desk Engineers supporting our program in Colorado Spring
Job Source: PeratonPeraton
Colorado Springs, CO, United States
Service Desk Manager Job Locations US-CO-Colorado Springs Requisition ID 2024-145785 Position Category Technical Support / Help Desk Clearance Secret Sector Defense Mission & Health Solutions Responsibilities Peraton is hiring a motivated and experienced Service Desk Manager to lead a 24x7x365 Enterprise Service Desk in Colorado Springs, CO s
Job Source: PeratonGeneral Dynamics Information Technology
Colorado Springs
**Req ID:** RQ173006 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret/SCI **Job Family:** Help Desk **Skills:** Customer Service,Group Problem Solving,IT Service Desk,People Management,Service Desk **Experience:** 5 + years of related experience **US Citizenship Required:** Yes **Job Description:** **Help Desk
Job Source: General Dynamics Information TechnologyTrace Systems
Colorado Springs, CO, United States
Overview: Job Title:Service Desk Level I Technician Job Location:Colorado Springs, Colorado Security Clearance: US Government issued active, in-scope Secret clearance Requisition Type:Pipeline Due to the nature of the work and US Government required, US Citizenship is required. Trace Systems is seeking a Service Desk Level I Technician to sup
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Colorado Springs, CO, United States
Overview Hiring immediately for a part-time frond desk associate / customer service representative in the beauty industry. The Amazing Lash Studio® brand is the industry leader for eyelash extension and eyebrow services with a mission to create lasting beauty and confidence through passion, dedication and excellence so our guests will look and fee
Job Source: Amazing Lash StudioHilton
Colorado Springs, CO, United States
Hilton is seeking a Front Desk Supervisor! A Front Desk Supervisor will be responsible for the following: Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accord
Job Source: HiltonColorado Springs, CO, United States
Responsibilities
We are hiring Service Desk Engineers supporting on program in Colorado Springs, Colorado.
Provides Service Desk Engineering technical support and analysis to field engineers and customers. Provides technical advice and guidance on installation, adaptation, configuration, or enhancement of technical products, programs, and systems. Manages Service Desk queues, identifies trends, provides improvement plans and resolves tickets. Provides expertise for the resolution of technical problems, troubleshoots issues, responds to or updates Service Desk tickets.
The enterprise service desk engineers are responsible for:
Receiving escalated incident tickets
Creating incident tickets
Tracking incident tickets
Routing incident tickets to the proper group
Incident troubleshooting and resolution management
Identifying problems and initiating root cause analysis
Escalating tickets to subject matter experts (SMEs) for advanced troubleshooting
Resolving incidents using internal subject matter experts (SMEs) and OEM SMEs
Assisting with reactive and proactive Problem Management
Support Change/Asset Management as requried, via ticketing processes.
Interfacing and escalating with various levels of cutomer NOS, MRT, IRT personnel to jointly troubleshoot.
Support pre-system acceptance testing scenarios (SAT).
The user base supported is the network and end user devices, ensuring stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair.
Customer experience is key and thus the service desk engineers may provide training to customers. All work is performed inside enclave located on an active military base, no Travel is required. Service Desk engineers will partner and build relationships with internal developers and engineers to reduce reoccurring incidents. General types of tickets involve requests for assistance with installation, operation, configuration, customization and usage of designated systems and services.
Qualifications
High School level plus some advanced training; Minimum of 3 years
What you'll need:
CompTIA Sec+ certification active
Active DoD Secret Clearance
Service Desk (Remedy or SNOW experience) - 2+ years
Proven customer support and ability to troubleshoot complex environments
Windows OS 2+ years
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
Target Salary Range $51,000 - $82,000. This represents the typical salary range for this position based on experience and other factors.
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Service Desk Engineer jobs in Colorado Springs, CO, United States
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