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MileIQ
San Francisco, CA, United States
Did you know that 50M+ people in the US drive a personal car for work - and qualify for an average tax deduction of $6,500? But to get it, you have to keep a log of every single drive you take (and keep it for 5 years in case you're audited!). At MileIQ, we're delivering mileage tracking for the modern workforce. We're the category creator and glo
Job Source: MileIQCommunity Choice Financial Family of Brands
San Mateo, CA, United States
Overview: As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new customers receive the best service possible while accessing the financial products they need. You will serve as an extension of the brand by exuding our shared values and participating in Company programs that support customer advocacy
Job Source: Community Choice Financial Family of BrandsCommunity Choice Financial Family of Brands
Alameda, CA, United States
Overview: As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new customers receive the best service possible while accessing the financial products they need. You will serve as an extension of the brand by exuding our shared values and participating in Company programs that support customer advoca
Job Source: Community Choice Financial Family of BrandsCommunity Choice Financial Family of Brands
San Francisco, CA, United States
Overview As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new customers receive the best service possible while accessing the financial products they need. You will serve as an extension of the brand by exuding our shared values and participating in Company programs that support customer advocacy
Job Source: Community Choice Financial Family of BrandsCommunity Choice Financial Family of Brands
San Mateo, CA, United States
Overview As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new customers receive the best service possible while accessing the financial products they need. You will serve as an extension of the brand by exuding our shared values and participating in Company programs that support customer advocacy
Job Source: Community Choice Financial Family of BrandsPeregrine Technologies, Inc.
San Francisco, CA, United States
We are looking for a Customer Advocate to own all customer relationships throughout the contract. You’ll be the primary interface between our customers and our team, representing the voice of the customer to our engineers and supporting the customer with new updates, workflows, and features to the platform. This involves interpreting multiple and
Job Source: Peregrine Technologies, Inc.Community Choice Financial Family of Brands
San Francisco, CA, United States
Overview As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new customers receive the best service possible while accessing the financial products they need. You will serve as an extension of the brand by exuding our shared values and participating in Company programs that support customer advocacy
Job Source: Community Choice Financial Family of BrandsPeregrine Technologies
San Francisco, CA, United States
At Peregrine, we build software to power critical decision-making for public safety and emergency response organizations. These organizations use our technology to protect lives, protect property, and deliver their best service to the public. We are motivated to help institutions solve their hardest problems through better decision-making. We are
Job Source: Peregrine TechnologiesSan Francisco, CA, United States
As a Growth Customer Advocate, you are focused on helping customers be successful in their buyer & product journey. The main goal of a Growth Customer Advocate is to build (and break) scalable systems that show prospective SMB customers how our solutions can make them successful in their goals. Growth Customer Advocates are the champion for our ICP, providing feedback to our product & engineering teams and helping us optimize our customer experience. This is a new motion that candidates should be eager to build, both for customers and the organization. This is a great job for a customer facing expert looking to build cross functional skills and experience with product, marketing and growth. This position has a salary range of $ 117k to $157k.
About the role:
Customer Advocacy: Act as a champion for SMB customers, understanding their needs and demonstrating how our solutions can drive their success.
Feedback Loop: Gather and provide valuable feedback from customers to our product and engineering teams, contributing to the optimization of our products and customer experience.
Collaboration: Collaborate closely with Product specialists and Marketing to align customer advocacy efforts with overall business objectives.
Scalability: Think at scale and organize resources effectively to meet the diverse needs of our SMB customers.
Sales Optimization: Understand the customer buyer journey and identify opportunities to optimize the buying model for improved customer acquisition and retention.
System Building: Contribute to building and refining low touch systems that are scalable and ready for rapid growth.
Adaptability: Embrace change and adapt to evolving priorities and strategies in our agile growth environment.
Requirements
2-4 Years of proven experience in a customer-facing role, preferably in a B2B or SaaS environment.
Strong customer advocacy and relationship-building skills.
Creative problem-solving abilities with a focus on driving positive customer outcomes.
Ability to work collaboratively in a team environment and effectively communicate feedback and ideas.
Understanding of sales processes and a track record of identifying areas for optimization and automation.
Passion for building and optimizing systems for scale.
Adaptability and a willingness to embrace change and ambiguity.
Who we are
We are a tight-knit team of entrepreneurs, designers, engineers and marketers who love building useful products that are delightful and engaging. We know how to balance hard work and time spent with friends and family.
You are not intimidated by scale, our load patterns are robust.
What we're building
Did you know that 50M+ people in the US drive a personal car for work - and qualify for an average tax deduction of $6,500? But to get it, you have to keep a log of every single drive you take (and keep it for 5 years in case you're audited!).
At MileIQ, we're delivering mileage tracking for the modern workforce. We are the category creator and global leader in mileage tracking, with 1M+ active users, 80B+ miles logged, and $10B+ in value.
Why we're doing it
We started this business a decade ago - then we sold it to Microsoft - and then we bought it back.
Why? Because we still believe in the vision of making mileage tracking a delightful and universal tool for every person who drives for work. Now we're going all-in on building an even better product, brand, and user experience.
How we work
We work remotely with opportunities to collaborate in person as needed (keeping health and safety top of mind). We always lead with honesty, respect, and transparency. We believe the best decisions are made when multiple perspectives are considered. We act like a startup, but we are mindful that our service is relied upon everyday to capture tens of millions of valuable miles. We love to build, test and learn.
How we define success
Delighting our users with products that are trustworthy, engaging, easy to use, and valuable, while building a profitable business with colleagues we admire and respect. We focus on delivering measurable results and value.
Our principles
We believe in being user-centered, data-driven, optimistic, iterative, collaborative, inclusive and multi-disciplinary.
We are a great group of people as passionate as you are about making products people love, being fairly rewarded, and having fun doing so.
A little about our compensation
Commensurate with your skills and joining a proven team and established business. Competitive compensation and meaningful equity - the blend to be determined based on your risk appetite. We offer a robust health benefits package, as well as flexible PTO, a 401(k) with employer contributions, and productivity and work-life balance allowances.
Equal Opportunity
MileIQ Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability or genetics. In compliance with US Federal law, all persons hired by MileIQ Inc. will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Benefits
Medical, Dental, Vision
Equity
3% match to your 401(k)
Flex PTO
Short and Long term disability insurance
Life Insurance
Home office and Wellness allowance
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Growth Customer Advocate jobs in San Francisco, CA, United States
ⓘ There was an unexpected error processing your request.
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