Director, Strategic Sourcing

Tempe, AZ, United States

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Cenlar is the nation’s leading mortgage loan subservicer. Our unique culture is defined by our core values of respect, trust, integrity and care. Company ownership, a promote-from-within philosophy, and opportunities for continuous professional growth make Cenlar a great place to launch or boost your career. Consider this opportunity to join our team as Director, Strategic Sourcing.

The Strategic Sourcing Director is responsible for leading the execution of outsourcing and offshoring of servicing operations and functional support areas across the enterprise for greater efficiency, growth, and profitability. The Director will also be responsible for other assigned spend categories. The Director will establishing objectives for a group of spend categories along with developing priorities for the short term and long term sourcing plans; overseeing and adjusting the execution of sourcing and procurement strategies; leading the development and execution of reporting and tracking mechanisms; reporting on sourcing strategies and performance; driving cross-functional category teams in change management and contract life-cycle efforts; enhancing the definition of procurement requirements and operational needs, and driving continuous improvement and operational efficiencies. This position directly supports total cost of ownership (TCO) efforts for $100 - $200 million or more in spend with third-parties.

This position works closely with the business units, IT, Finance, Risk, Legal, and other stakeholders to manage strategic sourcing strategies that drive significant value and impact for operations, driving opportunities to capture cost benefits and service enhancements. This position reports to the VP of Strategic Sourcing.

Responsibilities

• Identify and evaluate outsourcing opportunities to meet the enterprise’s objectives and long-term strategic plan, in collaboration with the business units and support functions.

• Identifying and prioritizing offshoring opportunities, developing and maintain an opportunity pipeline.

• Actively partner with the business units and supporting functions to develop detailed requirements (e.g. procedures, Service Levels, minimum skills, systems/integrations, reporting requirements, etc.).

• Fully execute strategic sourcing (competitive bidding and negotiations) related to BPO and other assigned categories.

• Develops strategic sourcing category strategies, execute related change management efforts, and direct cross-functional teams throughout the sourcing and contracting

• Drives data driven analysis of category spend to identify opportunities to reduce total cost of ownership (TCO).

• Develops fact-based negotiation strategies and lead vendor contract negotiations.

• Drives thought leadership providing market and industry intelligence, innovation, and best practices including alternative supply sources.

• Manages strategic vendor relationships based on business criticality and size of relationship.

• Manages procurement/sourcing and stakeholder engagement (internal and external), effectively delegating activities, and monitoring tasks to drive process to successful completion.

• Interacts with all levels of management, including senior management, within the Company, with regulators, and with vendors to ensure strategic direction, operational, and quality goals are achieved.

• Appropriately assess risk when business decisions are made, include but not limited to compliance and operational risk. Demonstrate consideration for Cenlar’s reputation as well as our clients, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications

• Bachelor’s degree or equivalent experience

• CPM, MBA or relevant Master’s degree, preferred

• At least 15 years of experience in strategic sourcing, contracting, vendor management or equivalent experience

• Extensive experience in business process outsourcing and vendor offshoring operations, including market knowledge, competitive bidding, contracting and implementation

• Captive experience, preferred

• Financial services / mortgage industry experience is strongly preferred

• Superior analytical ability to quickly gather facts, perform root cause analysis, and draw accurate conclusions

• Strong conceptual thinking skills with adeptness to lead others through ambiguous, challenging, and complex issues

• Extensive experience managing change across multiple stakeholder groups

• Superior negotiation skills to positively internal stakeholders as well as third parties

• Superior contract/vendor negotiation preparation and execution skills to achieve desired and productive outcomes from negotiations

• Excellent organizational, analytical, and time management skills

• Excellent interpersonal, communication, presentation, and negotiation skills with strong influencing and persuasive talents

• Self-motivated, takes initiative, and has the ability to effectively organize, multi-task, and prioritize a wide array and high volume of initiatives

• An aptitude for innovation and a passionate curiosity for driving productive change

• High integrity and ethics

• Detail oriented

• Ability and flexibility to work extended hours and travel to meet business requirements (some international travel is likely to be required)

Total Rewards

At Cenlar, you’ll receive an outstanding benefits package that includes paid medical, dental, and life insurance, 401(k), and tuition assistance as well as opportunities for training and professional advancement.

Cenlar is a drug-free workplace and an equal employment opportunity/affirmative action employer M/F/D/V/SO.

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