Sales Associate

Palo Alto, CA, United States

We make timeless clothes that last a lifetime…then pair them with of-the-moment styles season after season, decade after decade. We think that distinct heritage pairs perfectly with modern design and fabric technology. We believe in feel-good color… Even if black or navy makes you feel best, we’re here for that. We’re the experts in signature categories: cashmere, coats, blazers, pants—and we also collaborate with the coolest brands out there because we know that creativity is contagious. We consider leopard a neutral, speak stripes fluently and live for a great gingham. We believe in looking like a million bucks, not spending it—which is why we go the extra mile to source the absolute best fabrics at the most accessible prices. We also know that we have a responsibility to the planet and to humanity to choose eco-friendly fabrics and to support our factory workers, without compromise .

Job Summary

As a Sales Associate, you act as a brand ambassador bringing your own personal style, passion for the product and welcoming energy to the sales floor each day. You’ll create genuine connections, helping customers to find their own unique look. You’ll collaborate with your team members and managers to drive the business, jump in on tasks that help create a seamless customer experience, and bring a collaborative, kind, and inclusive energy to the sales floor.

Job Responsibilities

Drive sales by exceeding selling and service expectations.

Complete training, use product knowledge tools, participate in fit sessions and put those experiences to use.

Assist in store tasks—our customers should always see us at our best.

Share feedback, insights and ideas with the management team.

Act in a manner that aligns with our values.

(About you) You’ll be great in the role if you …

Make the best first impression—smile, welcome and connect with customers authentically.

Love the brand and have a great fashion aesthetic.

Do what it takes to create seamless, amazing experiences customers can’t stop talking about.

Bring your best to everything you do and achieve your goals.

Are flexible, and ready to have fun along the way.

Leverage technology, while also knowing that devices don’t dominate the dialogue.

Build productive relationships with everyone on the team and always respect each other.

Are at least 18 years old.

Are available when we are busy, including: nights, weekends and holidays.

Can bend, reach, stretch as well as lift, carry and move at least 40 pounds | 18 kilos.

Can regularly move around all store areas and be accessible to customers.

Before   we wrap, a word about a few of our way cool perks…

Competitive base pay and bonus programs

Flexible days and hours

24/7 free confidential help with a variety of personal and work concerns

Personal and professional development

Giving back –volunteer program, disaster relief funds, charitable matching donations*

Medical, dental, vision, life insurance, pet insurance, legal plan, ID theft, commuter benefit*

Time Away – paid time off, holidays, parental leave, disability leave, bereavement*

401(k) plan with company matching contributions

*Note: availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.

Hourly Range: $17.30 - $22.75 Our Story

We make timeless clothes that last a lifetime…then pair them with of-the-moment styles season after season, decade after decade. We think that distinct heritage pairs perfectly with modern design and fabric technology. We believe in feel-good color… Even if black or navy makes you feel best, we’re here for that. We’re the experts in signature categories: cashmere, coats, blazers, pants—and we also collaborate with the coolest brands out there because we know that creativity is contagious. We consider leopard a neutral, speak stripes fluently and live for a great gingham. We believe in looking like a million bucks, not spending it—which is why we go the extra mile to source the absolute best fabrics at the most accessible prices. We also know that we have a responsibility to the planet and to humanity to choose eco-friendly fabrics and to support our factory workers, without compromise .

Job Summary

As a Sales Associate, you act as a brand ambassador bringing your own personal style, passion for the product and welcoming energy to the sales floor each day. You’ll create genuine connections, helping customers to find their own unique look. You’ll collaborate with your team members and managers to drive the business, jump in on tasks that help create a seamless customer experience, and bring a collaborative, kind, and inclusive energy to the sales floor.

Job Responsibilities

Drive sales by exceeding selling and service expectations.

Complete training, use product knowledge tools, participate in fit sessions and put those experiences to use.

Assist in store tasks—our customers should always see us at our best.

Share feedback, insights and ideas with the management team.

Act in a manner that aligns with our values.

(About you) You’ll be great in the role if you …

Make the best first impression—smile, welcome and connect with customers authentically.

Love the brand and have a great fashion aesthetic.

Do what it takes to create seamless, amazing experiences customers can’t stop talking about.

Bring your best to everything you do and achieve your goals.

Are flexible, and ready to have fun along the way.

Leverage technology, while also knowing that devices don’t dominate the dialogue.

Build productive relationships with everyone on the team and always respect each other.

Are at least 18 years old.

Are available when we are busy, including: nights, weekends and holidays.

Can bend, reach, stretch as well as lift, carry and move at least 40 pounds | 18 kilos.

Can regularly move around all store areas and be accessible to customers.

Before   we wrap, a word about a few of our way cool perks…

Competitive base pay and bonus programs

Flexible days and hours

Amazing merchandise discounts

24/7 free confidential help with a variety of personal and work concerns

Personal and professional development

Giving back –volunteer program, disaster relief funds, charitable matching donations*

Medical, dental, vision, life insurance, pet insurance, legal plan, ID theft, commuter benefit*

Time Away – paid time off, holidays, parental leave, disability leave, bereavement*

401(k) plan with company matching contributions

*Note: availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.

Hourly Range: $17.30 - $22.75 At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate’s geographic region of work premises, job-related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.

One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.

JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.

About Us STORES Our creativity, passion and hard work behind the scenes come to life in our stores. We search for team members who share our passion for exceeding expectations in all that they do. You’ll drive performance, build relationships and find new ways to innovate in an inclusive setting. We offer flexible schedules and the opportunity to work with quality products we can all be proud of (not to mention a great associate discount!).

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