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Oklahoma Division Office
Tulsa, OK, United States
Overview Join our team as a day shift, full-time, Desktop Support Tech in Tulsa, OK. Fulfilling your purpose begins here: People First, Always. Here's how we take care of our people: Medical, vision, dental health insurance, health savings account / flexible spending, competitive pay, paid time off, 401k retirement plan with company match, employ
Job Source: Oklahoma Division OfficeDanta Technologies
Tulsa, OK, United States
Seeking for a Desktop Support Technician in Tulsa, Oklahoma (Onsite) Job Description : As an Onsite Support Technician with a minimum of 4-7 years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities: • Manage a team of 25-30 technicians across locations Manage the
Job Source: Danta TechnologiesCanonical - Jobs
Tulsa
Job Description Job Description This is an opportunity for an entry level technologist with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers and Canonical staff. If you have a passion for technology and an eagerness to learn, then you will enjoy working with some of the best pe
Job Source: Canonical - JobsOsage Casino
Tulsa, OK, United States
Overview Under general supervision of the Technical Service Manager, responsible for securing, maintaining and monitoring the health of the workstation and mobile computing environment for Osage Casinos. The Desktop architect will develop zero touch migration solutions, packages applications, creates automation scripts, configures group policy, an
Job Source: Osage CasinoOsage Casinos
Tulsa, OK, United States
Overview Under general supervision of the Technical Service Manager, responsible for securing, maintaining and monitoring the health of the workstation and mobile computing environment for Osage Casinos. The Desktop architect will develop zero touch migration solutions, packages applications, creates automation scripts, configures group policy, a
Job Source: Osage CasinosCanonical - Jobs
Tulsa, OK, United States
Job Description Job Description Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's le
Job Source: Canonical - JobsAssociates Systems LLC
Tulsa, OK, United States
Electrical Engineer Design, develop, evaluate, and support the manufacturing and operation of in-line inspection tools and accessories. Involved in projects from the concept and detail of the design through to the implementation of the final product focusing on manufacturability, safety, performance, reliability, and sustainability. • Developmen
Job Source: Associates Systems LLCOracle
Tulsa, OK, United States
Oracle Product Support Director - Payroll Support Lansing , Michigan Apply Now As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and
Job Source: OracleTulsa, OK, United States
As an Onsite Support Technician with minimum of 4-7 years of technical experience in providing quality services to the end users which includes the following
key roles and responsibilities:
Manage a team of 25-30 technicians across locations Manage the reporting of SLAs , Adherence of SLA and contract Manage shift and shift planning including on call roster Manage Resource productivity Enable the team with training and development Ensure security compliance Ensure sufficient inventory level is managed across locations
Ensure all service request and incidents are resolved before agreed service levels Plan and execute any move request or project work Lead the team by providing technical and process assistance to below activities Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
Perform Break Fix, Desk Side Support, IMACD s, Data Migration, Refreshes and health checks Perform onsite updates, Configuration changes, or Software installations.
Provide onsite technical assistance to end users by visiting their desk location Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement.
Respond to end-user requests for updates on ticket status and promptly follow up as needed.
Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement) Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
Provide On-call support if required outside business hours on a rotational basis
To provide support for on call escalations and doing root cause analysis of given issue
To independently resolve tickets within agreed SLA of ticket volume and time
To adhere to quality standards, regulatory requirements and company policies
Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Desktop Support jobs in Tulsa, OK, United States
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