Field Services Engineer
hartford, ct
We are Xeikon!
We design, build, install, and maintain complete digital printing solutions for labels, packaging, document, commercial and folding carton. Our US Headquarters is in Itasca, IL, just outside of Chicago.
We are currently hiring Field Service Technicians at Hartford, CT.
Responsibilities
Communicates with customers on all call activities up to and including scheduled arrival time, scheduled calls, and any deviation that may have occurred.
Troubleshoot and diagnose failures, execute repairs at the customer site. Completes repairs within standard guidelines as set by the company: repair time, quality of repairs, amount of rework, quantity of repairs, labor efficiency and other measures
Maintain a parts inventory and ship parts back when necessary at the end of service calls
Provide status online during the day including updating service call activity and keeping management aware of any issues requiring additional attention
Participation is special projects as requested
Requirements
Degree or certification in electrical engineering or technical field is a plus
Strong mechanical, electrical, and computer skills is a must
Previous field experience and familiarity with "road warrior" travel is helpful
Willingness to travel 75% of the time with little notice is required, in this position you should not expect to be home Monday-Friday and should have the flexibility to work on call including weekends
Knowledge of the printing industry is a plus
Excellent organizational, leadership, interpersonal, and computer skills
Problem solving and troubleshooting
Excellent judgement and discretion, ability to handle multiple priorities simultaneously, meet deadlines and handle work related stress
Service minded, professionals who can build trusting customer relationships
Ability to regularly lifts and/or move up to 25 lbs and to frequently lift or move up to 50 lbs , and occasionally move more than 100 lbs
We offer a competitive hourly rate and overtime (including travel time). We have a comprehensive benefit package which includes,
Medical, dental, and vision insurance
Short-and Long-term Disability
401(k)
Paid time off
All new hires get extensive training for this position in a promote from within culture. You will grow your skills and have opportunities to learn and advance with us.
EoE.