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Perrygo Consulting Group, LLC
, CA, United States
>> Computer User Support Specialist - Senior Computer User Support Specialist - Senior Summary Title:Computer User Support Specialist - SeniorID:00233-CALocation:Ridgecrest, CA Description Perrygo is a small, growing company; we are passionate about our employees as well as supporting our clients and customers. We are excited for the opportunity to
Job Source: Perrygo Consulting Group, LLCCayuse Holdings
Los Angeles, CA, United States
**Overview** Cayuse Technologies, LLC is a Small Business Administration (SBA) Tribal 8(a) certified technology and government solutions provider. Founded in 2006, our past performance spans both private and public sectors, providing innovative solutions and delivery excellence across a range of information technology, business process outsourcing,
Job Source: Cayuse HoldingsCayuse Holdings
Los Angeles, CA, United States
**Overview** Cayuse Technologies, LLC is a Small Business Administration (SBA) Tribal 8(a) certified technology and government solutions provider. Founded in 2006, our past performance spans both private and public sectors, providing innovative solutions and delivery excellence across a range of information technology, business process outsourcing
Job Source: Cayuse HoldingsVermont Health Care Center
Torrance, CA, United States
Oversee the daily performance of computer systems. Provide technical assistance to computer system users. Answer questions or resolve computer problems for clients and staff. Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Ser up equi
Job Source: Vermont Health Care CenterCenturia Corporation
, CA, United States
**Job Details** **Computer Network Support Specialist - (99)** This details all the information about the job posting. Share this job as a link in your status update to LinkedIn. **** Job Title Computer Network Support Specialist Location IRS -CA - Los Angeles, CA 90012 US (Primary) Education Associate Degre
Job Source: Centuria CorporationPerrygo Consulting Group, LLC
, CA, United States
>> Computer and Network Support Specialist Computer and Network Support Specialist Summary Title:Computer and Network Support SpecialistID:00227-CALocation:Ridgecrest, CA Description Perrygo Consulting Group, LLC (Perrygo) is excited about the opportunity to bring aboard highly motivated and energetic individuals to join our growing teams. We are c
Job Source: Perrygo Consulting Group, LLCLeader Communications
Los Angeles, CA, United States
Position Summary The Journeyman Computer Network Support Specialist will provide technical expertise on the day-to-day support of by completing all of the technical telecom tasks requested by IRS Program Managers. Individuals must be able to attain and maintain a valid US Government security clearance to be retained in the position. Duties & Res
Job Source: Leader CommunicationsLeader Communications Inc
Los Angeles
Job Description Job Description Position Summary The Journeyman Computer Network Support Specialist will provide technical expertise on the day-to-day support of by completing all of the technical telecom tasks requested by IRS Program Managers. Individuals must be able to attain and maintain a valid US Government security clearanc
Job Source: Leader Communications Inc, CA, United States
**Job Details**
**Sr. Computer User Support Specialist - (119)**
This details all the information about the job posting. Share this job as a link in your status update to LinkedIn. ****
Job Title Sr. Computer User Support Specialist Location IRS- Fresno - Fresno, CA 93721 US (Primary)
Education Associate Degree Job Type Full-time Travel Job Description **Job Title: Sr. Computer User Support Specialist**
**Location: Fresno, CA**
**Term:** **Full Time**
**Clearance Level: Background Investigation**
**Program: IRS**
**Job Summary:**
IRS User & Network Services (UNS)/Enterprise Field Operations (EFO) provides Deskside Services support to approximately 100,000 customers nationwide. Centuria has been awarded a contract to support the IRS EFO by providing operations and maintenance support to its nationwide end user community. Centuria is looking for qualified candidates that can provide incident management/trouble ticket support, resolve end user IT issues, support distribution of IT assets and refresh laptop/desktop computers.
Deskside technicians shall provide on-site support for incident management by delivering professional resolution of IRS end-user incidents & problems. The technicians shall provide end-user support, troubleshooting assistance to resolve end-user incidents, and coordinate with other IT organizations or vendors to resolve end-user incidents. Deskside support is intended to provide physical touch deployments of hardware & software, but there are times when deskside technicians shall use remote tools to remediate any incident that occurs.
**Responsibilities:**
* Receipt of trouble tickets through the KISAM system.
* Execution of problem determination and resolution.
* Provide timely updates in the KISAM system that is informative of the work performed on the assigned ticket.
* Perform loading of above-baseline software and perform quality control steps to ensure the systems have the required configuration and software.
* Perform peripheral repairs and maintenance.
* Provide informal customer instruction and confirm customer satisfaction.
* Correction of discrepancies identified, and root cause analysis to prevent future discrepancies.
* Relocation of computer equipment
+ Receipt/asset control of systems for deployment.
+ Execution of pre-capture checklist required to assure success of the Altiris
+ Deployment Solution capture activity.
+ Perform loading of above-baseline software and perform quality control steps to ensure the systems have the required configuration and software.
+ Set up replacement workstation at user location.
+ Test and confirm customer satisfaction.
+ Correction of discrepancies identified, and root cause analysis to prevent future discrepancies.
+ Provide timely updates in the KISAM system that is informative of the work performed on the assigned ticket
+ Remove and execute asset control procedures to excess the refreshed target system
+ Imaging computers
+ Transferring customer data from machine to machine
+ Understanding Active Directory
+ Encrypting hard drives
+ Ability to multitasking, and work on several projects at a time.
**Qualifications:**
* Minimum of two years providing IT support in an enterprise environment
* Understanding of Windows operating system and settings
* Use and operation of a ticketing system such as Remedy
* Must possess excellent communications and customer support skills
* Candidates will be responsible for supporting regional and local offices with limited number of IT personnel. Hence, candidates must be motivated and self-starters
* Candidate must be able to pass a background check
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Sr. Computer User Support Specialist jobs in , CA, United States
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