Site Operations Coordinator

San Mateo, CA, United States

Job Description:

Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company's mission to delight merchants and customers through innovation, optimism, and teamwork.

Rakuten Rewards is a leading e-commerce company that enhances the way people shop by offering Cash Back, deals and rewards from more than 3,500 merchants. Founded in 1999, Rakuten has grown to become the go-to shopping destination for consumers, having paid out nearly $2 billion in Cash Back to its 15 million members. The company also operates ShopStyle, a leading fashion discovery destination, and Cartera Commerce, a top rewards platform for airlines and banks. For more information, visit www.rakuten.com.

Job Summary:

As a part of the Digital Strategy team, this position will work with merchant partners and internal teams to ensure the efficient and accurate implementation of partner advertising, affiliate commission, and Cash Back management, contribute to projects that enhance marketing capabilities, and support other team members in delivering high-quality service and results for our partners.

In this role, you will be responsible for scheduling advertisement activities, to consistently achieve predetermined sales quotas. You will focus on progressing long-term customer relationships and assist with sales for assigned accounts and qualified leads. You will assess customer needs and expectations, presenting the core features and benefits of the company's service offerings to existing and new customers. You will also engage in contract renewals, price negotiation, and volume discounts for customer retention and continued business.

Key Responsibilities:

Administers initiatives with merchant partners and internal teams to ensure the efficient and accurate implementation of partner advertising, affiliate commission, and cash-back management.

Develops complex designs for projects that enhance marketing capabilities, supporting other team members and delivering high-quality service and results for key partners and stakeholders.

Examines existing company site administration tools to maintain and progress a leading-edge online shopping portal with comprehensive listings for merchants to review and submit interest.

Completes comprehensive reviews with advertising partners to obtain creative recommendations for subsequent performance against current site content as well as new advertising placements.

Establishes parameters and requirements for quality assurance checks on critical site elements, including store cash-back, banner deployment, coupons, mobile pushes, and promotional landing pages.

Conducts routine audits of internal ad scheduling processes and policies and identifies opportunities for improvement and streamlined efficiency.

Coaches more junior colleagues in current graphics design techniques, processes, and individual responsibilities.

Maintains ongoing communications with merchant partners regarding commission, Cash Back updates, and requirements.

Maintains merchant partner profiles and set up information on internal admin and affiliate interfaces.

Assists internal teams with promotion implementation tasks.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience using Microsoft Excel to manipulate and analyze data

Familiarity with web basics (data entry, online graphics, URLs)

Familiarity with JIRA

Experience using database reporting tools

Experience using Salesforce CRM system preferred

Ability to manage a high volume of email communication

Excellent verbal and written communication skills

Excellent organizational and problem-solving skills

Competency with standard office productivity software (MS Office)

Exacting nature, with excellent attention to detail

Minimum Requirements:

2-4 years relevant work experience

Bachelor's Degree Required

Five Principles for Success

Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve, Always Advance - Only be satisfied with complete success - Kaizen

Passionately Professional - Take an uncompromising approach to your work and be determined to be the best

Hypothesize - Practice - Validate - Shikumika - Use the Rakuten Cycle to succeed in unknown territory

Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile

Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team

Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

At the time of posting, Rakuten expects the base compensation for this role to be within the range shown below. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements.

USD $51,435.00 - $87,264.00 annually

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