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OpenWorks
Phoenix, AZ, United States
About the Company Openworks is a dynamic and innovative company that prides itself on fostering a culture of continuous learning and development. With 40 years in business, OpenWorks has earned year-over-year recognition on the Inc. 5000 and Franchise 500 fastest-growing organizations list. We are committed to empowering our employees and enhancin
Job Source: OpenWorksValon Mortgage, Inc.
Tempe, AZ, United States
**Customer Experience Specialist** Tempe, AZ / Servicing Customer Experience / Full-time About the company Valons mission is to champion homeowners on their financial journey as the partner they can trust with their home and future. We bring simplicity, dependability, and humanity to homeownership. We are a growing team of engineers, operators, pr
Job Source: Valon Mortgage, Inc.Valon
Phoenix, AZ, United States
About the Company Valon’s mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We’re creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing profess
Job Source: ValonHoneywell
Phoenix, AZ, United States
Join a team recognized for leadership, innovation and diversityThe Customer Experience Professional/ GCE Site Coordinator will play a pivotal role in managing APU/Engine repairs, ensuring correct quote pricing, resolving contract issues to prevent disputes, reviewing business rules, and recovering any problems that arise. This position requires a d
Job Source: HoneywellIntoxalock
Phoenix, AZ, United States
**Customer Experience Specialist-Bilingual** **Department:** I-Customer Service **Location:** Phoenix, AZ **Bilingual Customer Experience Associate - Work from Home** With over 25 years of ignition interlock leadership, Intoxalock has expertise in helping drivers regain their license after a drunk driving charge and preventing any attempts at impa
Job Source: IntoxalockBest Buy
Tempe, AZ, United States
**Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous e
Job Source: Best BuyPearson Lanka
Phoenix, AZ, United States
ease click here: http://www.pearson.com/careers/diversity-and-inclusion.html Pearson ** Pearson Customer Experience Specialist- Remote Phoenix , Arizona Share this job * share by email** **Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly
Job Source: Pearson LankaBest Buy
Phoenix, AZ, United States
**Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous e
Job Source: Best BuyPhoenix, AZ, United States
Every pet deserves a good life. We save the most vulnerable animals and enrich the lives of pets and people. Our mission is made possible with the hard work of our valued employees. Named "Best Nonprofit" and "Best Place to Volunteer" by our community, we offer a friendly, professional work environment with a culture that promotes innovation, compassion and excellence. ( Video )
Customer Experience Specialist
Wednesday - Sunday 10 am to 7 pm
Position Summary:
Our Customer Experience Specialist will act as our welcoming committee and first point of contact for visitors to our Campus. They will provide excellent customer experience to both internal and external customers. The person in this position will greet customers, answer questions, provide administrative support, and be knowledgeable on all AHS programs and services to best guide customers. This person is flexible, friendly, and excited about working in a fast-paced environment - they are solutions driven and desire to provide the best support, resources, and outcomes for our customers.
Essential Duties:
Provide quality service to all patrons in a courteous, compassionate, and professional manner always striving to provide an excellent experience every time.
Act as first point of contact for all customers entering our campus.
Basic receptionist duties include receiving deliveries, notifying departments of deliveries, and intake of in-kind donation
Educating potential adopters on the adoptions process, assisting visitors in navigating the campus, assisting with in-person customer escalations.
Provide organizational knowledge and resources to customers regarding the programs and services provided by AHS and it's partners or provide additional options for the customer.
Resolve customer concerns efficiently and effectively. Provide resources and compassionate support for customers arriving with animals in need.
Facilitate check-in and coordination of adoption customers. Provide additional administrative support to the adoptions team, including assisting in creating online animal profiles, building adoption folders, processing adoption paperwork in Chameleon, and other duties as assigned.
Demonstrate adaptability. Learn and follow new policies, procedures, and software.
Keep necessary forms, pamphlets and supplies adequately stocked.
Maintain a clean and professional-looking front lobby and desk area.
Other duties as assigned.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Qualifications and Experience:
Six months to one-year prior work experience in an administrative or receptionist role preferred.
Flexible and personable with a desire to learn and help pets and the people who love them.
Must possess excellent customer service skills and present a professional appearance and demeanor at all times.
Must have the ability to multi-task in a busy environment.
Must have excellent written, verbal, and interpersonal communication skills.
Education / Certifications / Licenses:
High school diploma / GED
Knowledge / Skills / Abilities:
Language Skills: Able to speak, read and write English; Spanish language helpful.
Mathematical Skills: Understanding of retail and cash handling operations required.
Computer Skills: Proficiency with Microsoft Word, PowerPoint, Excel, Outlook, and Explorer; able to learn other software programs as necessary. Proficiency with or ability to learn/use Chameleon software (for use with animals in a shelter environment).
Other:
Regular attendance and punctuality required.
Work Environment / Physical Demands:
There will be standing and walking required, as well as lifting up to 25 pounds. There may be occasional wet floors, animal noises, odors, and dander. Most time will be spent in a typical air-conditioned and heated office environment. The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Employee Values:
All AHS employees are expected to uphold the values of Innovation, Compassion, and Excellence .
Additional Information
The Arizona Humane Society is an Equal Opportunity Employer and a participant in the E-Verify program. Pre-employment background check required.
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Customer Experience Specialist jobs in Phoenix, AZ, United States
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