Patient Care Coordinator

Portland, OR, United States

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Optum’s Pacific West region is redefining health care with a focus on health equity, affordability, quality, and convenience. From California to Oregon and Washington, we are focused on helping more than 2.5 million patients live healthier lives and helping the health system work better for everyone. At Optum Pacific West, we care. We care for our team members, our patients, and our communities. Join our culture of caring and make a positive and lasting impact on health care for millions.

The Patient Care Coordinator works well with patients and department managers. Possesses solid communication and team skills with the ability to receive and deliver feedback. The role has a solution-driven approach to problem-solving and inspires trust in team members and patients.

Hours: Monday – Friday – 8 AM – 5 PM PST

Location: Family Medical Group - 2647 NE 33rd Ave, Portland, OR, 97212

Primary Responsibilities:

Schedules incoming patient appointment requests with appropriate provider, using approved scheduling guidelines and verifying patient information. Maintains a waiting list/bump list of patients that can be called to fill late cancelled appointments. Requests prior records for new patients and ER/outside facility follow-up. Responds to and addresses scheduling messages from clinicians. Verifies pre-payment. Assists front office staff with Medicare, insurance, MVA, Workers’ Compensation, and difficult patient calls

Provides appointment reminder calls to patients with upcoming appointments, reminding them of specific visit preparation and instructions (fasting, bring medications, required paperwork). Contacts all patients who “no show” their appointments and forwards information to the staff member responsible for Patient Registration

Inputs recall notices from clinicians and other front office staff. Processes, records, and mails individual weekly recall letters for follow-ups, lab appointments, and preventative visits. Telephones patients for appointment recalls for clinicians on a weekly basis. Records all recall activity into the electronic medical record system

Assembles patient packets, including specific information for all physicals, well-child, Medicare Assessment Visits, paps, new patients, ODOT/CDL, vasectomies, colposcopies, or any appointment that is over 30 minutes in length or requires a waiver. Mails out developmental packets to parents who are coming in for 9, 18, and 24 month well-child visits

Builds clinician templates and keeps a minimum of three months open. Monitors scheduling changes per clinician on-call schedule and calendar. Changes scheduling templates per physician/administrator requests. Monitors access and alerts supervisor when daily or weekly access falls below approved standards

Scans, processes, loads, and drops billing files, batches, and other files to billing office staff. Updates daily QPFDs into the spreadsheet for billing office staff

Updates address changes to the Practice Management System. Processes all return mail, updating address as appropriate and forwards to the billing office. Updates race and ethnicity information in electronic medical record system

Participates in Saturday rotation for Patient Registration coverage

Maintains strictest confidentiality

Performs other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma/GED (or higher)

1+ years of professional experience in customer/client management

1+ years of experience with professional phone etiquette and the ability to effectively work in a multi-line phone system

Preferred Qualifications:

Completion of a course in medical records technology

1+ years of experience with patient registration or healthcare front office

Electronic medical record experience

Background with insurance plans and billing

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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