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Grifols
Portland, OR, United States
Customer Care Manager Portland , Oregon **Join our team today as a** **Donor (Customer) Care Manager** **where you will have direct responsibility for designing, managing and maintaining customer (our plasma donors!) success solution and technology to drive customer retention, reduce churn, and increase customer satisfaction. A customer-centr
Job Source: GrifolsHumane Society
Portland, OR, United States
About the Oregon Humane Society Founded in 1868, Oregon Humane Society is the Northwest’s oldest and largest animal welfare organization with one of the highest adoption rates in the nation. Through our mission of Creating a More Humane Society, we are working toward our vision of a world where all animals are treated with compassion, kindness and
Job Source: Humane SocietyVCA Animal Hospitals
Beaverton, OR, United States
Client Care Representative (CCR) We are seeking an experienced Client Care Representative (CCR) to join our team. At VCA Murrayhill Veterinary Hospitals (MHVH), we are committed to celebrating and protecting the human animal bond through progressive, quality veterinary care in an atmosphere that fosters compassion. We emphasize preventative healt
Job Source: VCA Animal HospitalsTest Equipment Distributors
Vancouver, WA, United States
Job Type Full-time Description Customer Care Representative Job Details Job Type Full-time Portland, OR • Customer Care Description POSITION SUMMARY: Responds to requests (via customer phone calls, e-mail inquiries, web orders and facsimile transmissions) for equipment parts, supplies and accessories. ESSENTIAL RESPONSIBILITIES, AUTHORITIE
Job Source: Test Equipment DistributorsFully, Inc
Portland, OR, United States
** Customer Care Associate** Company: Fully Location: Portland, OR Type: Full-time Description: Were looking for a **Customer Care Associate** to work in our offices in Portland, Oregon. While our employees are currently working remotely, we plan to return to the offices in the near future and will then require new Customer Care
Job Source: Fully, IncTest Equipment Distributors
Oregon City, OR, United States
Job Type Full-time Description Customer Care Representative Job Details Job Type Full-time Portland, OR • Customer Care Description POSITION SUMMARY: Responds to requests (via customer phone calls, e-mail inquiries, web orders and facsimile transmissions) for equipment parts, supplies and accessories. ESSENTIAL RESPONSIBILITIES, AUTHORITIE
Job Source: Test Equipment DistributorsMPW Industrial Services
Tualatin, OR, United States
3rd shift position observing and loading train cars with coke. cleaning general work area union position Required Skills Must be able to work long hours and be alone for some of the time must have a drivers license Required Experience Qualifications: Must be able to work long hours and be alone for some of the time must have a drivers lice
Job Source: MPW Industrial ServicesTiffee Companies
Portland, OR, United States
THE COMPANY Renewal by Andersen is the replacement division of the 120 year old Andersen Corporation. Andersen is the oldest and largest window and door manufacture in North America. We focus on doing one thing, and doing it well, building the best products in the industry. We build the only unique window offering available in the market, and have
Job Source: Tiffee CompaniesPortland, OR, United States
Location: Portland, Oregon
OUTGROWN YOUR OWN BACKYARD? COME PLAY IN OURS.
At Columbia, we’re as passionate about the outdoors as you are. And while our gear is available worldwide, we’re proud to be based in the Pacific Northwest, where natural wonders are our playground.
Every product we make and every task we undertake is inspired by the famous words of our founder Gert Boyle: “It’s perfect. Now make it better.” As pioneers of relentless improvement, we are constantly evolving.
We believe the outdoors is ours to protect and strive to keep our planet healthy. We believe in empowering people to experience the outdoors to the fullest.
And we believe in you.
About The Position
The eCommerce team powers our US and Canada Columbia.com sites as well as our Customer Care Center. From merchandising and marketing to product management and technology, the consumer is at the center of everything we do. And, the eCommerce team is known for the relentless improvement of the customer experience-always striving for a better, faster, easier experience.
Recently named by Newsweek.com as the #1 Customer Service Experience of any Outdoor retailer, our customer care team maintains a high level of customer service by responding to requests and inquiries with accurate information to consumers in a courteous, efficient and timely manner. As a Manager on our eCommerce Customer Care team, you’ll be responsible for coaching, developing, building & scaling our full-time and seasonal employees.
We are seeking an eCommerce Customer Care Manager to join our team in Portland, Oregon!
YOU ARE
Experienced in managing customer care teams that provide tier 1 and tier 2 phone, chat, & email support
Experienced in developing & improving quality standards
Experienced in creating processes & procedures that support Customer Care and eCommerce teams
An experienced leader of Customer Care teams, with specific experience developing & facilitating new hire and ongoing training curriculums focused on technical/product training, call quality, and sales
Experienced in developing & tracking Key Performance Indicators (KPI’s)
YOU HAVE
A minimum of 4 years' experience in a customer contact center management role
Bachelor’s degree or equivalent work experience required
A deep understanding of the principles of amazing customer service, leadership, and mentorship
Positive, enthusiastic attitude, self-directed, excellent communication skills; ability to communicate technical concepts to non-technical people.
Strong project management and organizational skills.
Experience managing vendors.
Experience with phone system setup and best practices.
The ability to work early morning and weekend shifts during peak season.
Columbia Sportswear Company and our portfolio of brands, including Columbia, SOREL, Mountain Hardwear and prAna, know a thing or two about adventures. After all, we've been on one since 1938, working to perfect the art of enjoying the outdoors. Behind everything we make is an employee who's found that the greatest adventure starts with joining a company that strives to do the right thing.
This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.
Columbia Sportswear is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The Know Your Rights poster is available here: https://www.eeoc.gov/poster The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf Columbia Sportswear is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please notify your recruiter.
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Manager Customer Care jobs in Portland, OR, United States
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