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Inventiv Technologies, LLC
Scottsdale
Job Description Job Description SUMMARY: The number one goal of everyone in our team is to make our clients exceptionally happy. The Support Engineer plays an important role in making sure that happens. The Support Engineer handles escalated support requests for the Service Delivery Team that need to be handled remotely or on-site. When help is
Job Source: Inventiv Technologies, LLCUbiik Mimomax
Phoenix, AZ, United States
Benefits: 401(k) Dental insurance Health insurance Paid time off What we do Selling into worldwide markets for mission-critical communications, Ubiik Mimomax specializes in engineering wireless products. Our products are designed for high reliability, making us the ideal choice for mission-critical and business-critical wireless applications
Job Source: Ubiik MimomaxXceedSearch.com
Phoenix, AZ, United States
Job Description Job Description Company Description Global Audio Content Management company Job Description We are currently seeking an experienced RMA (Return Merchandise Authorization) & Production Support Engineer to join our team in Phoenix, AZ. In this role, you will play a crucial part in managing the RMA process and providing production
Job Source: XceedSearch.comInficon Inc.
, AZ, United States
** Customer Support Engineer** **Job Category****:** Sales **Requisition Number****:** APPLI002153 Showing 1 location **Job Details** **Description** INFICON is a leading provider of innovative instrumentation, critical sensor technologies, and Smart Manufacturing/Industry 4.0 software solutions that enhance productivity and
Job Source: Inficon Inc.Aurumys
Phoenix, AZ, United States
As a Technology Support Engineer, you will play a crucial role in ensuring the smooth operation of our technology infrastructure while also contributing to the development and maintenance of our website, including the development of future projects. You will be responsible for providing technical support across the company, resolving issues related
Job Source: AurumysInsight Global
Phoenix, AZ, United States
A company in Phoenix, AZ is looking for Equipment Engineers to join their team. The Equipment Engineer will focus on improving tool performance while meeting uptime and cycle time requirements. This will also include but not limited to maintaining equipment by handling alarm troubleshooting, solving critical equipment issues and monitoring systems
Job Source: Insight GlobalKLA
Phoenix, AZ, United States
Base Pay Range: $30.82 - $52.41 Per Hour Primary Location: USA-AZ-Phoenix-KLA KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits identified below. Interns are eligible for some of the benefits identified below. Our pay ranges are determined by role, leve
Job Source: KLASogeti
Phoenix, AZ, United States
No H1B or F1 OPT candidates Role Description: In this role, you will be the go-to technical resource for production support for a wide variety of Cloud (primarily Azure), SaaS, and legacy on-prem applications. These range from COTS software, custom .NET applications in a primarily Windows server environment, all the way to highly custom PaaS soluti
Job Source: SogetiScottsdale, AZ, United States
SUMMARY:
The number one goal of everyone in our team is to make our clients exceptionally happy. The Support Engineer plays an important role in making sure that happens.
The Support Engineer handles escalated support requests for the Service Delivery Team that need to be handled remotely or on-site.
When help is needed the Support Engineer can turn to the Service Delivery Manager/Systems Engineer for guidance and support.
CAREER GROWTH
For someone looking to progress their role, the Support Engineer naturally leads into roles such as: the Systems Engineer.
ESSENTIAL JOB FUNCTIONS:
CUSTOMER SERVICE
Work on and resolve escalated Helpdesk Tickets
Delight our Clients with a Friendly, Quick and Helpful Experience
Provide the Client with advanced on-site troubleshooting
Provide the Client with on-site installation & removal of equipment
On-Site Hardware Maintenance and Support
USE OF OUR TICKETING SYSTEM Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
Managing and recording all work though our Ticketing System
Make sure that Client Documentation in well maintained
Split tickets that have several issues into their own individual ticket
Make sure that tickets aren't "stale" throughout the process
PROJECT WORK From time to time the projects team will need additional resource to help deliver projects on-site.
COMMUNICATION, REPORTING & RISK Create and maintain documentation for on-site processes
Escalate tickets that require Service Delivery Manager support
Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
Submit Timesheets & Expense reports as indicated on their SOPs
Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and Clients
TEAMWORK Follow the schedule provided by the Service Delivery Manager or Service Coordinator / Dispatcher
Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks
Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues
Identify opportunities for improvement and make constructive suggestions for change
Contribute to the process of innovative change effectively
Undertake other duties as required by the Service Delivery Coordinator, Service Delivery Manager
QUALIFICATIONS:
DESIRED A love of (and ability to) Solve Problems & Challenges
Great Communication skills, founded in being a good listener
Advanced understanding of support tools, techniques, and how technology is used to provide services.
Advanced understanding of operating systems, business applications, printing systems, and network systems.
Advanced diagnosis skills of technical issues related to end-user hardware & software and network devices.
Experience and knowledge of working with the Microsoft 365 Platform
Experience in clean workstation installations (tidy cable management for end-user devices, such as computers, monitors, printers, etc)
Experience working with vendors for expedited troubleshooting of hardware and software systems.
Must be able to type quickly and accurately while talking on the phone.
A deep desire to deliver an amazing Client Experience.
Knowledge of IT Applications, Software & Hardware
The ability to speak both Geek and human
Great Communication skills, founded in being a good listener.
A deep desire to deliver an amazing Client Experience
Driver's license
The ability to keep up with & adapt to the fast-paced IT world.
NICE TO HAVE Experience using a Ticketing system / RMM Tool and PSA software
Experience providing support via remote tools
Experience handling Technical Service Tickets
Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc.
Client Experience Certifications such as Helpdesk Habits etc.
Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.
OFFICE ENVIRONMENT: In office Job
PHYSICAL DEMANDS: Dexterity of hands to operate a computer keyboard
Reaching overhead above the shoulders and horizontally bending at the waist, climbing, kneeling, and stooping for installation of hardware and more
Hearing and speaking to communicate and provide information to others.
Prolonged periods sitting at a desk and working on a computer.
Support Engineer jobs in Scottsdale, AZ, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
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You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.