Program Performance Specialist

Foxborough

Job Description Job Description M-F 40 hrs $46,000-$60,000

BAMSI is a 501(c) 3 nonprofit organization founded in Brockton, Massachusetts, with a vision of driving change and creating equal opportunities for individuals with developmental disabilities and mental and behavioral health challenges. Brockton Area Multi-Services, Inc. (BAMSI) was incorporated on March 21, 1975 as South Shore Multi-Services Inc., under Chapter 180 of the Massachusetts General Laws, as a not-for-profit human service organization. On July 9, 1975, it changed its name to Brockton Area Multi-Services, Inc. It was formed for the development, coordination, and delivery of integrated human service programs, and according to its website, its mission is “to empower people and enrich their lives, through compassionate support and diverse services, one individual, one family a time.” BAMSI employees up to 2,000 people and operates adult, child, and family services, assisting approximately 30,000 individuals each year in Worcester, Middlesex, Norfolk, Bristol, and Plymouth Counties.

BAMSI is committed to Diversity, Equity, Inclusion, Justice, and Access for all; to creating a holistic system of care that meets people where they are; and abolishing the stigmas surrounding mental illness, disability, and addiction.

We strive to offer valuable benefits that promote a healthy work/life balance and add value to our employees’ lives. Our comprehensive benefits include:

Generous Time Off Package up to 4 weeks combined vacation, personal and cultural holiday

12 paid holidays

up to 2 weeks Sick Time

Highly Specialized Paid Trainings including opportunity to earn CEUs

Health and Dental Insurance

Life, Short Term and Long Term Disability Insurance

403B plan with discretionary match

Wellness Activities

Employee Assistance Program

Career Development Opportunities

*Available benefits are based on position and scheduled hours.

Responsibilities Performance and Improvement:

Remain aligned with the mission and strategic plan of BAMSI, including providing substantive feedback to preserve the integrity of BAMSI’s mission and strategic plan.

Monitor and report on agency and program specific performance outcomes as required by accreditation bodies (e.g., CARF) and relevant funding sources (e.g., DDS, DPH, DMH).

Partner with program leadership (directors, assistant directors, managers) in the development of new programs and to track and improve existing program performance in conformance with applicable funding source regulations, licensing requirements, accreditation standards, and BAMSI standards and policies.

Serve as a subject matter expertise and partner to program leadership (directors, asst. directors, managers).

Help develop annual program performance dashboard for Operational Excellence.

Maintain, including regular update, tools used to measure program performance

Lead and facilitate the annual agency-wide scheduling of program performance reviews (program/operational, and health).

Advise program leadership (directors, assistant directors, managers) on program-level key performance indicators (KPIs) and objective and key results (OKRs), including but not limited to identifying operational trends, patterns, best practices, improvement options to maximize performance, and other recommendations.

Exhibit problem-solving abilities and methods to find solutions to program and agency problems utilizing process improvement techniques and tools.

Assist new managers with training and acclimation to new role in program.

Committee Participation:

Serve on Quality Management Committee.

Serve as a liaison to the Adult Services Human Rights Committee.

Other:

Perform other related work duties as needed or as assigned by supervisor or designee.

Qualifications

Bachelor’s Degree in management or human services field preferred but not required.

Five (5) years’ experience in providing services in either day or residential programs serving adults with development disabilities, brain injury, or mental illness.

Excellent written and oral communication skills required.

Computer competent in Word, Excel, and Outlook desired.

Must have valid driver’s license in state of residence and own means of transportation.

* Internal candidates are encouraged to apply

EEO

We at BAMSI appreciate your interest and consideration of roles in our organization. BAMSI is an equal opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identify, age, marital status, family responsibilities, pregnancy, genetic information, protected veteran or military status and regardless of whether the qualified applicants are individuals with disabilities. EEO is the Law http://www1.eeoc.gov/employers/poster.cfm Reasonable Accommodations for Applying/Recruitment Reasonable accommodations are adjustments made to remove workplace obstacles for qualified individuals with disabilities to apply for and perform their jobs. Applicants who qualify under the Americans with Disabilities Act, as amended, may be eligible for a reasonable accommodation in BAMSI’s application and selection process. A request for an accommodation will not affect opportunities for employment within BAMSI. Arrangements can be made if you have a disability that requires an accommodation for completing an application form, interviewing or any part of the employment process. Requesting accommodations, in writing or verbally, can be initiated by a BAMSI employee, qualified applicant, or by someone acting on that person’s behalf. Either call 508-484-7171 or, send letter to Talent Acquisition, 15 Christy's Dr Brockton, MA 02301. Note: please do not use these contacts to follow-up on job inquiries.