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Parallel Partners
Chicago, IL, United States
Service Desk / Helpdesk Technician, Level 1, Chicago, IL Summary: This Service Desk / Helpdesk Technician, Level 1 position will provide hands-on technical support related to computer systems, hardware, or software. It will require strong technical knowledge and effective on-site and remote communication to both understand problems and explain th
Job Source: Parallel PartnersParallel Partners
Chicago, IL, United States
Helpdesk Technician, Level 1, Chicago, IL Summary: This Helpdesk Technician, Level 1 position will provide hands-on technical support related to computer systems, hardware, or software. It will require strong technical knowledge and effective on-site and remote communication to both understand problems and explain their solutions. This Helpdesk T
Job Source: Parallel PartnersEnvoy
Chicago, IL, United States
Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals. Our IT team is looking for a dynamic IT Helpdesk Associate to join our Chicago office! Our IT Helpdesk Assoc
Job Source: EnvoyAKA Comp Solutions
Chicago
Job Description Job Description We are looking for a competent IT Helpdesk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent IT Helpdesk Technician must have a good technical knowledge and be able to communicate effectivel
Job Source: AKA Comp SolutionsOrbus
Woodridge, IL, United States
Orbus® specializes in the design, production, and wholesale trade only distribution of exhibit and display products, graphics, and solutions. Orbus combines innovative technology with artistry and craftsmanship to provide its distribution network with an unrivaled spectrum of supply, support, and service. Orbus has facilities in the suburbs of Chic
Job Source: OrbusOrbus Exhibit & Display Group
Woodridge, IL, United States
Orbus specializes in the design, production, and wholesale trade only distribution of exhibit and display products, graphics, and solutions. Orbus combines innovative technology with artistry and craftsmanship to provide its distribution network with an unrivaled spectrum of supply, support, and service. Orbus has facilities in the suburbs of Chi
Job Source: Orbus Exhibit & Display GroupOrbus Exhibit & Display Group
Woodridge, IL, United States
Orbus specializes in the design, production, and wholesale trade only distribution of exhibit and display products, graphics, and solutions. Orbus combines innovative technology with artistry and craftsmanship to provide its distribution network with an unrivaled spectrum of supply, support, and service. Orbus has facilities in the suburbs of Chi
Job Source: Orbus Exhibit & Display GroupBrown & Riding
Chicago, IL, United States
Description POSITION SUMMARY: Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. ESSENTIAL FUNCTIONS: • Provide technical assistance and support for incoming queries and issues relate
Job Source: Brown & RidingWood Dale, IL, United States
Videojet is proud to be a Product Quality & Innovation company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Quality & Innovation segments all united by a powerful purpose: Safeguarding the World's Most Vital Resources.
Videojet Technologies (www.videojet.com) is a leading global manufacturer of coding and marking solutions. With more than 400,000 units installed worldwide, Videojet covers all major technologies, including continuous and thermal inkjet, laser, thermal transfer overprinting, and case coding.
As part of our team, you'll make an immediate, measurable impact on Safeguarding everyday essentials. You'll also belong to a respectful and collaborative community that fosters career growth and professional development. You'll be supported by resources that make a positive difference in your life because, at Videojet, we value your authenticity and want your talents to shine.
About the role:
Technicians provide fast and useful technical assistance to resolve Videojet (VTI) associate's technical issues. They must have strong communication and technical skills to be able to understand, relate and resolve technical issues. They must be customer focused and patient in difficult situations. They resolve technical issues that are escalated for VTI associates that require elevated technical skillsets to resolve.
Why our IT Helpdesk Technicians love their job:
Each day will provide varied experiences in stimulating production environments
Your talent and effort will directly influence the success of your team while enabling you to grow professionally into the best version of yourself
Within your role, you will: Serve as first point of contact for VTI associate seeking resolution to technical issues
Perform troubleshooting to identify and then correct user requests within SLA
Record user requests, troubleshooting and corrective actions within the VTI Information Technology Service Management ("ITSM") tool
Provide on-site and remote support to VTI associates
Follow and adhere to VTI standard work, policies and procedures
Other duties as assigned
To be successful in this role you will: Windows 10 workstation installation and administration required
Experience troubleshooting both hardware and software. Including MS product and Anti-Virus software
SCCM experience required
Active Directory ("AD") experience required
High-School degree or equivalent and 3 years technical support experience preferred
CompTIA A+ certification or equivalent
This job is also eligible for bonus/incentive pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
The EEO posters are available here .
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request accommodation.
IT Helpdesk Technician jobs in Wood Dale, IL, United States
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