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Care Manager

New York, NY, United States

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About Us

Parsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. Today, Parsley Health is the nation's largest healthcare company helping people suffering from chronic conditions find relief with holistic medicine. Our work is inspired by our members’ journeys and our actions are focused on impact and results.

The Opportunity

We’re looking for a Care Manager to work closely with our clinicians and health coaches to ensure smooth day-to-day execution of our clinical care. This role will report into one of our Lead Care Managers.

What You’ll Do

Care Management

Proactively ensure clinicians are prepared for their member visits each day by preparing their clinical notes and ensuring they have all necessary patient information

Manage inbound member inquiries from our online messaging platform; provide seamless care coordination over messaging to ensure a smooth patient experience

Assist members with insurance and prescription coverage needs

Assist members with scheduling needs

Assist members with obtaining prescription refills as directed by clinicians

Subject Matter Expertise

Develop deep knowledge of Parsley Health clinical operational policies, tools, and workflows.

Communicate all lab testing, prescriptions, and supplements to members per the clinician's treatment plan, including a thorough explanation of testing instructions and billing procedures.

Understand and confidently communicate Parsley’s products and offerings.

What You’ll Need

2+ years in health care, operations, medical assistance or clinical care.

Bachelor’s degree or equivalent preferred.

Demonstrate a deep understanding of relevant internal policies, tools, and workflows.

Uphold a high standard for member experience in all member interactions.

Develop insights into opportunities for improvements across operations.

Contribute to clinical process improvement; take initiative to seek, solve, and innovate creative solutions.

Partner closely with our Operations Associates to provide feedback on current workflows and processes and collaborate to arrive at scalable solutions.

Optimize our products, tools, and playbooks for the best member and provider experience.

Collaborates cross-departmentally in order to contribute to the broader growth of the company.

Benefits

Competitive compensation package

Meaningful equity stake

Complimentary Parsley Health Complete Care membership

Medical, Dental, and Vision insurance

401K + Employer Matching

Commuter benefits

Flexible work environment

Generous 4+ weeks of paid time off

At Parsley Health we believe in celebrating everything that makes us human and are proud to be an equal opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members.

We also recognize that some people aren’t comfortable applying for a role unless they meet 100% of the listed qualifications. If you’re on the fence or unsure if your experience perfectly matches our job posting, we still encourage you to apply! We have a section of our application where you can explain why you’d be a good fit for this position even if you don’t meet every qualification listed.

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