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Koniag Government Services
Silver Spring, MD, United States
ATS Job ID 24100030 Arlluk Technology Solutions, a Koniag Government Services company, is seeking an experienced Help Desk Technician to support ATS and our government customer in Silver Spring, Maryland. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company match
Job Source: Koniag Government ServicesAddison Group
Washington, DC, United States
Responsibilities: Hardware Deployment: Assist in the replacement of old devices at the acquired facility with organization-imaged devices. This involves building machines and deploying the organization's image onto the hardware provided. Imaging Process: Perform imaging tasks on the equipment provided. Ensure that zero operating systems are on th
Job Source: Addison GroupAbacus
Herndon, VA, United States
Job Title Help Desk Technicians Client Company/Dept. Name Department of the Interior (DOI) Acquisition Services Directorate (AQD), on behalf of the National Indian Gaming Commission (NIGC) ddress 381 Elden Street, Ste 4000 City Name Herndon, V State Name VA-Virgini Zip Code 20170 If others (Address) Bill Rate Min: $ Max: $ Mark up % (if any) Durati
Job Source: AbacusThe Excalibur Group
Sterling, VA, United States
The Excalibur Group is currently seeking Tier 1 Technical Support in Dulles, VA to support a government contract. **Will be subject to a background/credit screen prior to employment. This position will require traveling to different locations. DUTIES/RESPONSIBILITIES: Receives trouble calls (via e-mail, voice mail, and walk-up) for software
Job Source: The Excalibur GroupGeneral Dynamics Information Technology
Lorton, VA, United States
Req ID: RQ169593 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Top Secret/SCI Job Family: Help Desk Skills: Customer Follow-Ups,Remote Support,Standard Operating Procedure (SOP),Technical Support,Troubleshooting Certifications: CompTIA - Security+ - CompTIA Experience: 5 + years of related experience US Citizens
Job Source: General Dynamics Information TechnologySprezzatura Management Consulting
Washington
Job Description Job Description Salary: Position Description Sprezzatura seeks a Help Desk Technician to join our expanding team. The Help Desk Technician identifies, researches, and resolves routine technical problems. Provides support to end users for basic computer, application, system, device, access, and hardware issues. Being a Help Desk Te
Job Source: Sprezzatura Management ConsultingVector Talent Resources
Herndon, VA, United States
Job Title: Helpdesk Technician Location: Herndon, VA Client: Telecommunications Firm Contract Duration : 6 months w/ possibility of conversion to full-time Benefits: Medical, Dental, Vision, PTO, and Paid Holiday Pay:Up to $30/hr DOE Schedule: Monday - Friday 9:30 am - 5:30 pm or 10:00 am - 6:00 pm EST - ONSITE The Help Desk Support Technician
Job Source: Vector Talent ResourcesThe Excalibur Group
Sterling
Job Description Job Description The Excalibur Group is currently seeking Tier 1 Technical Support in Dulles, VA to support a government contract. **Will be subject to a background/credit screen prior to employment. This position will require traveling to different locations. DUTIES/RESPONSIBILITIES: Receives trouble calls (via e-mail, voice m
Job Source: The Excalibur GroupFalls Church, VA, United States
Help Desk Technician
Summary
Title:Help Desk Technician
ID:471
Department:All
Location:Falls Church, VA
Description
Help Desk Technician
Excentium, Inc. is a Service-Disabled Veteran owned small business that provides Cyber Security Engineering, Information Assurance (IA), management, Certification and Accreditation (C&A), and other IT services to government and commercial organizations.
We have an opportunity for a Help Desk Technician supporting one of our Federal customers in Falls Church, VA.
MINIMUM CLEARANCE LEVEL: Secret CITIZENSHIP: US Citizenship LOCATION: Falls Church, VA
Responsibilities:
The Help Desk Specialists will provide support for incident resolution and requests reported to the service desk.
The Specialists are responsible for the initial assessment, triage, research, and resolution of incidents and requests regarding the use of application software tools and/or infrastructure components.
The Help Desk Specialists provide support through analysis and problem resolution using remote communication or through telephone contact with the client or end user.
Addresses and resolves incidents and requests; logs all incidents and requests; engages other service desk resources or appropriate service resources to resolve incidents
Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customer issues with a professional attitude.
Ensures the end-to-end customer experience and provides a single point-of-contact for the customer.
Resolves general hardware and software problems with customers having little or no background in computers
Conducts component level diagnostics
Maintains documentation for procedures and processes, as well as maintenance logs and equipment databases.
Requirements:
Current Secret Clearance
Associates Degree in Computer Science, Business Information System or related IT field or 3 years work experience required.
Required certifications: Security+; Microsoft Operating System Certification
Experience in Microsoft based platforms (Windows XP, Windows 7, Microsoft Office Suite, Etc.)
Understanding of Active Directory (Account Management, Organizational Units, Mailbox Management, Exchange features)
Experienced in Network, LAN, VLAN (troubleshooting and setting up printers on network, identifying network versus local based issues)
We take pride in building a workforce with a strong Veterans focus
Excentium offers a competitive salary and comprehensive benefits package, including medical, dental, life, disability, 401k, and paid time off. Excentium, Inc. is an equal opportunity employer.
Help Desk Technician jobs in Falls Church, VA, United States
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