Information Technology Manager

McLean, VA, United States

Trustar Bank is a community bank conceived to meet the banking needs of businesses and individuals in the greater metropolitan Washington DC area. The Organizers of the Bank are experienced bankers, bank investors, and business professionals in the Bank’s target market area. Rapid consolidation in the Bank’s target market has created an opportunity for a community-based commercial bank.

A viable market, sufficient capital, engaged leadership, and strong management are critical success factors for any financial institution. Service differentiates one bank from another. As a community bank, Trustar Bank‘s strategy is to be a personalized alternative to larger, super-regional financial institutions that increasingly dominate the Bank’s primary market. Our mission statement emphasizes personal service, responsiveness, and a willingness to tailor products and services to meet the needs of our customers:

“At Trustar, our mission is to be your partner for financial success, to provide a sound investment for our shareholders, and to support our local community.”

“Our unique approach to financial services and our ‘can do’ attitude sets us apart from our competition. At Trustar, our philosophy is to provide customized banking solutions and top-notch service that truly addresses your individual needs.”

Trustar Bank is currently seeking an experienced Information Technology Manager that will have managerial oversight of technology related matters for the Bank and will report to the Chief Technology Officer. Additionally, this position will be charged with supporting Banking core systems and project initiatives for the Bank. The IT Manager will follow all established policies and procedures of the Bank.

Summary of Job Duties:

Provide direct IT help desk support for employees.

Monitor and manage all Bank IT systems, including virtualized servers and virtualized user desktops, telecommunications, VoIP, and 3rd party service providers.

Serve as coordinator for daily system support.

Prioritize/triage support issues for escalation and attention.

Ensure timely and complete resolution of any reported issue.

Maintain and document issue reporting and tracking via internal ticket/case management system.

Monitor and maintain IT control environment consistent with business and regulatory guidance.

Manage disaster recovery plan, policy, and testing.

Assist developing annual IT project list and budget and responsible for research and implementation of those projects.

Participate in the development of multi-year technology strategic plan that supports the full organizational strategic plan.

Lead and support other departments as new products are developed and implemented and work closely in developing short- and long-term information technology plans and programs.

Develop and maintain departmental procedures.

Review and present results of SOC reports of key vendors.

Provides supervision and support to all areas of the department where service or assistance is needed; oversees activities of assigned department personnel; opens and closes the department as well as monitors staff in daily tasks, operations and quality control; ensures the organization of assigned areas of the department, coordinating available resources (e.g., staff, materials, etc.) for maximum results.

Consistently applies superior decision-making techniques pertaining to inquiries, approvals and requests as they apply to existing policies and procedures, keeping within assigned approval limits and using these instances as learning tools for employee development.

Plays a positive role in the development and growth of assigned department staff through excellent communication skills, both verbal and written, along with strong delegation skills assuring a highly cross-trained staff.

May perform personnel actions including performance appraisals, disciplinary actions, and interviewing candidates for employment; supervises the daily activities of the department including, but not limited to, effective delegation of assignments, developing work schedules and providing necessary training.

Other duties as assigned.

Requirements:

7+ years of progressive IT leadership experience (3+ years of progressive experience within the financial institution/banking industry) required

Industry Certifications are a plus

Outstanding project management skills (including accurate timelines and project completion)

Detail and deadline orientated

Ability to work in a team environment under tight deadlines

Strong customer service skills (internal and external customers

Strong practical knowledge and experience with various technology concepts to include AD, Azure, Citrix, networking and routing, end point protection, multi factor authentication, O365, VOIP, MS Office

Ability to interact positively with all levels of management and a variety of outside professionals

Excellent verbal and written communication skills

Ability to lift and/or carry various computer equipment and peripherals up to 40 pounds.

Trustar Bank has grown rapidly since it's start in 2019. With an all-star team and fast-paced environment, this is an exciting opportunity to help build the IT Team. We also provide an outstanding benefits package to include a NO Deductible health care plan, a strong 401(k) with discretionary company match, LifeLock premier for all employees, and a generous PTO plan. This is an in-office position. We are an equal opportunity employer.

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