Director of Quality

Gilbert, AZ, United States

Job Description Job Description Description: JOB SUMMARY:

The Director of Quality is responsible to the VP of Operations for the management of Airside MRO’s Quality Assurance/Quality Control departments. This includes compliance with all the applicable CFRs, customer requirements, and the company’s own policies and procedures.

REPORTS TO:

The Director of Quality reports directly to the VP of Operations

SUPERVISORY RESPONSIBILITIES:

Directs and oversees the Quality Control Department, Quality Assurance, and Training Program Manager.

Conducts performance evaluations that are timely and constructive.

Handles discipline and termination of employees in accordance with company policy.

DUTIES/RESPONSIBILITIES:

Follow all Federal, Airside MRO, and OSHA regulations where applicable.

Evaluates production operations from a strategic level to ensure that products meet quality, integrity, functionality, and other specifications and requirements.

Collaborates with management and senior staff across production departments and roles to draft acceptable quality standards.

Develops and implements quality standard testing and evaluation processes.

Facilitates communication among production divisions and management.

Assesses test results and approves recommended changes.

Reviews quality control documentation such as checklists, logs, and reports for effectiveness, accuracy, and relevance.

Conducts random inspections and quality control checks.

Periodically reports status of quality control and operations to executive leadership and, when required, regulatory agencies.

Performs other related duties as assigned.

QUALITY ASSURANCE RESPONSIBILITIES:

Familiar with all regulations regarding the operation of an FAA Repair Station: 14 CFR Part 145, 121, 39, 43, 65, etc.

Maintain all stamp/manager/inspector rosters along with employee summaries

Maintain all process manuals: RSQCM, Training Manual (in partnership with Training Program Manager), EASA Supplement, C.A.S.E. procedures manuals.

Perform internal audits as described in AIRSIDE’s process manuals: EASA Supplement, C.A.S.E. procedures manuals, perform follow-ups/draft and complete corrective actions if necessary, Identify trends in deficiencies in the shop to institute new policies and/or training programs.

Serve as representative/liaison to FAA PMI and Customer quality reps for audits/inspections and perform all corrective action investigations with help from VP of Operations because of those audits/inspections

Research new subcontractors for the many special processes involved in maintenance. Perform on-site or mail in audits of those subcontractors to meet FAA/EASA and AIRSIDE RSQCM procedures.

Assist the Director of Engineering to ensure all calibrated tooling is accounted for and current with calibration dates

Assist Training Program Manager to ensure all employee initial/recurrent training is complete and current.

Oversee all activities in Airside’s NDT shop: Coordinate written procedures with Airside’s Level III inspector, coordinate visual acuity and annual NDT audits with Level III inspector, and Maintain/coordinate revisions to all procedure manuals as prescribed by ASTM standards.

QUALITY CONTROL RESPONSIBILITIES:

Oversee AIRSIDE’s capabilities list per approved OP-Spec Ratings (perform evaluations on incoming new articles)

Ability to research all technical data needed for items not yet on AIRSIDE’s capabilities list alongside the Chief Inspector

Train/mentor new inspectors in the Quality Control Department

Assist the Chief Inspector on performing warranty inspections/dispositions

Ensure mechanics are performing maintenance per proper OEM tech data and AIRSIDE’s RSQCM, CASE, and EASA manuals.

Ensure all special tooling is available to perform maintenance.

Able to perform the following inspections:

Incoming/preliminary – articles received from customers for maintenance

In-process – during various processes of maintenance

Receiving – articles received from AIRSIDE’s vendors after a special process

Receiving – articles/raw materials received in stores department

Final – after completion of work scope

Return-to-service – returning articles to service with FAA 8130-3

Familiar with procedures as written in FAA Order 8130.21 and any revisions thereof

Familiar with procedures of component maintenance:

Structural Repair Manuals

Component Maintenance Manuals

Aircraft/Component Drawings

Standard Practices Manuals/SOPM’s

Composite Material procedures

Requirements: REQUIRED SKILLS/ABILITIES:

Excellent verbal and written communication skills with the ability to train staff.

Thorough understanding of quality control standards and methodologies.

Thorough understanding of manufacturing and production in the industry.

Excellent organizational skills and attention to detail.

Strong analytical and problem-solving skills.

Strong supervisory and leadership skills.

Proficient with Microsoft Office Suite or related software.

Thorough understanding of 14 CFR Part-145 Repair Station operations

EDUCATION AND EXPERIENCE:

High school diploma or equivalent required

A&P license preferred required

Part 145 Repair Station experience preferred

PHYSICAL REQUIREMENTS:

Must be able to stand, lie, and kneel in awkward positions and spaces

Must be able to lift and pull objects weighing up to 25 pounds at a time

Must have visual acuity to inspect equipment and identify defects

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