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Burlington Stores
Hillsboro, OR, United States
Overview If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead ! Overview: As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you’ll be respo
Job Source: Burlington StoresBurlington
Hillsboro, OR, United States
Burlington Customer Service Lead Hillsboro , Oregon Apply Now LOCATION 2105 SE Tualatin Valley Hwy Hillsboro OR US 97123 Overview If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead ! Overview:
Job Source: BurlingtonROGERS MACHINERY COMPANY INC
Portland, OR, United States
Job Details Job Location Corporate - Portland, OR Position Type Full Time Salary Range $27.00 - $33.00 Hourly Job Shift Day Description Job Summary: Rogers is seeking an organized and customer service-oriented individual with some customer service experience and leadership skill to join our team as a Customer Service Lead. This customer serv
Job Source: ROGERS MACHINERY COMPANY INCBurlington
Hillsboro, OR, United States
LOCATION 2105 SE Tualatin Valley Hwy Hillsboro OR US 97123 Overview If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead ! Overview: As the Part Time Customer Service Lead, under the guidance of the Assistant
Job Source: BurlingtonInternational Paper
Beaverton, OR, United States
Customer Service Representative Lead Description: Position Title: Customer Service Representative Lead III Pay Rate : $51,000 - $68,000 Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Category/Shift : Salaried Full-Time Physical Location: Bea
Job Source: International PaperCircle K Stores, Inc.
Oregon City, OR, United States
Store 4705720: 2460 Navarre Ave, Oregon, Ohio 43616 Availability - Shift/Days Flexible Availability Lead Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Lead Customer S
Job Source: Circle K Stores, Inc.Columbia Sportswear
Portland, OR, United States
OUTGROWN YOUR OWN BACKYARD? COME PLAY IN OURS. At Columbia, we're as passionate about the outdoors as you are. And while our gear is available worldwide, we're proud to be based in the Pacific Northwest, where natural wonders are our playground. Every product we make and every task we undertake is inspired by the famous words of our founder Gert Bo
Job Source: Columbia SportswearRTS Distributing Inc
Vancouver, WA, United States
Benefits: Bonus based on performance Company parties Flexible schedule Benefits/Perks Competitive Compensation Career Growth Opportunities Job Summary We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, and provide helpful solutions t
Job Source: RTS Distributing IncPortland, OR, United States
Job Details
Job Location
Corporate - Portland, OR
Position Type
Full Time
Salary Range
$27.00 - $33.00 Hourly
Job Shift
Day
Description
Job Summary:
Rogers is seeking an organized and customer service-oriented individual with some customer service experience and leadership skill to join our team as a Customer Service Lead. This customer service lead position at Rogers Machinery is responsible to provide first class care and assistance to our customers who need aftermarket parts sales support.
Essential Job Duties:
• Maintains a calm, professional, image upholding, and ambassador like approach to all correspondences whether internal or external.
• Leads the customer service group to ensure that customer request for quotes are responded to in a timely and diligent manner and will maintain or better a 95% on-time response rate.
• Creates the necessary sales orders, and or work orders, in the ERP system to drive aftermarket parts shipments in support of parts sales.
• Completes the necessary research and analysis to problem solve for any customer challenges and responds back to the customer with appropriate and timely solutions.
• Leads root cause and urgent corrective action to solve any customer complaints or disputes.
• Takes ownership of the RMC/Customer relationship and manages the applicable parts sales customer accounts in the most efficient and effective way.
• Collaboratively works across all applicable RMC departments to effectively support our customers including other RMC branches nationwide, Engineering, Quality, Program Management, Regional Sales Management, Accounting, Production, and AT. Example: Works with RMC Accounting to resolve any parts sales financial challenges such as billing problems, or customers who are on credit hold at the time or order.
• Manages customer feedback and shares that information internally where appropriate.
• This lead position will think more strategically and find ways to increase parts sales opportunities.
• Manages department metrics related to quote responses and on-time delivery of part sales to customers.
Additional Job Duties:
• Will manage small individual departmental projects.
• Coordinates product and service information in response to customer inquiries.
• Maintains parts sales customer records.
• Ensures compliance with company policies and procedures.
• Understands the need for and can apply the correct sense of urgency for several types of customer demands.
Physical Demands:
• Must be able to lift up to fifty pounds.
• Able to sit at a desk and work with a computer and be on the phone for prolonged periods of time.
Required Qualifications:
• High school diploma or equivalent GED.
• 3 to 5 years of prior customer service experience and/or prior Rogers Machinery production experience.
Preferred Qualifications:
• Bachelor's degree in a business-related field preferred or a combination of education and related experience.
Required skills:
• Detailed communication and experience with managing the correct sense of urgency.
• Organized planning with an ability to think critically.
• Sets and example for proper customer service.
• Strong ability to work under high pressure with upset customers to diffuse difficult situations and ensure acceptable and more urgent solutions are found.
• Effective negotiation strategy.
• Working knowledge of MS office products.
• Ability to manage multiple priorities and work well under internal and external pressure with short deadlines.
• Multi-tasking talent.
Preferred Skills:
• Knowledge in mechanical, plumbing and/or electrical trades.
• Prior customer service experience.
• Prior Rogers Machinery production experience.
• Smartsheet prior usage.
• Being able to reason and solve practical problems while dealing with a variety of issues.
• Experience with problem definition, data collection, facts establishment, and conclusion/solution development as part of a root cause and corrective action methodology.
Customer Service Lead jobs in Portland, OR, United States
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