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Account Manager

San Antonio

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Job Description To support our goals as an industry leader, we are seeking an Account Manager to join our dynamic Propel Financial team in our San Antonio office. The Account Manager is responsible for helping customers on general account inquiries by phone or email. The Account Manager also negotiates secure payment arrangements and solutions with customers to satisfy their account obligation through review and assessment of the customers ability to pay in consideration of their outstanding obligation. They also assist customers with payoff requests and release of lien inquiries. They also offer additional products to customers to leverage the full customer experience Propel offers, including online customer portal enrollment, payments-by-phone, recurring ACH set-up, assistance with new loans, etc.

Primary responsibilities include:

Service both inbound/outbound calls by answering questions, verifying contact information, researching customer issues, and responding to correspondence

Take actions to encourage timely payment on loan obligation

Negotiate with consumers via phone to obtain secure payment arrangements in accordance with company policy, company values and the Fair Debt Collection Practices Act (FDCPA)

Utilize company technology to manage account queues and account documentation

Maintain accurate documentation on the account and communicate regularly with the consumer, in accordance with FDCPA and company policy, in order to reach resolution of the account

Share best practices on customer service, collections and negotiating techniques to support team goals

Other duties as assigned

Required skills, education, and experience:

1-2 years in collections, financial services or call center environment

High school diploma or Bachelors degree

Dialer or Salesforce CRM experience, The Mortgage Office (TMO)

Proficiency with MS Office

Excellent communication, time management and organizational skills

Bilingual (English/Spanish) preferred

Additional Notes

We are an at-will, equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requirements

1-2 years in collections, financial services or call center environment

High school diploma or Bachelors degree

Dialer or Salesforce CRM experience, The Mortgage Office (TMO)

Proficiency with MS Office

Excellent communication, time management and organizational skills

Bilingual (English/Spanish) preferred

Additional Notes :We are an at-will, equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation, Sick & Public Holidays)

Family Leave (Maternity, Paternity)

Short Term & Long Term Disability

Training & Development

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