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Customer Support Associate

, ID, United States

**Customer Support Associate**

* DKI Jakarta, ID

* Full-Time

* Customer Success

* Customer Support Associate

About Nimbly ()

A mobile solution that automates workflows, improving efficiency and generating cost savings by providing data-driven insights from field operations remotely and in real-time.

Built by passionate founders and VC-backed, Nimbly enables best-in-class companies like KFC, 7-Eleven, Under Armour, and Cargill to be more agile, deploying digital routines for its front liners to deliver consistency of product quality and customer experience.

Nimbly is looking for results-driven Customer Success Support. Join our growing team and help us raise the bar on quality.

What you will do here

* Work with customers to identify product issues and advise on the solutions

* Identify bugs & help customers to troubleshoot

* Record every support request and provide labels and priorities according to the requested category

* Keep up-to-date on Nimbly product offerings and the latest technology in order to provide relevant solutions to help our customers

* Work with Customer Success to maintain superb customer experience and feedback for product improvement

* Liaise with Development team for bug troubleshooting

* Work with the Marketing team to develop the product knowledge base

Customer Success Support Requirements

* You have at least 1 year of previous experience as a Customer Support

* Having experience in tech troubleshooting, handling clients over the phone, and have a strong follow-up game

* Solution-focused, responsible, and reliable

* High level of comfort with technology and able to learn new technologies quickly

* Excellent written and verbal communication skills

* Motivated by the opportunity to be part of a fast-moving, entrepreneurial team

* Experience supporting the enterprise software industry strongly preferred

* Have the excellent interpersonal skills and highly organized person

Benefits at Nimbly

* Competitive net salary and private insurance

* Remote work with flexible working hours

* Dynamic and fun working environment

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Customer Support Associate jobs in , ID, United States

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