Integration Support Engineer

Austin, TX, United States

Description

Come be a part of a rapidly expanding $35 billion dollar global business. At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations reimagine buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide.

Amazon Business launched in 2015 with a vision to give businesses a simple, personalized and transparent online B2B experience. An extension of this vision was to simplify the integration for businesses connecting their e-procurement systems to Amazon Business, while giving them access to a broader selection of products and sellers.

Amazon Business is looking for a full-time team member to join our Integration Support Operations team. We count on Integration Support Engineers to provide technical support to our managed partners and enterprise-scale customers who use the Amazon Business Integration technologies. You are excited by the prospect of being the first in a new support organization. You combine passion for outstanding customer service with a product mindset to ensure that key insights are communicated to our product teams. We are looking for people who have the expertise of managing technical integrations, fostering developer/business relationships, and who have a desire to improve the support experience of our customers.

Amazon Business is looking for an Integration Support Engineer to partner with customers, partners and Amazon business teams in NA to identify new offerings and continuously improve the B2B integration process, current offerings and data quality. Additional tasks include maintenance of the Amazon B2B specifications, mapping and supplier configurations. To be successful, this candidate requires mastery of a variety of proven analytical, communication and leadership skills. Our Integration Support Engineers are experienced technologists with technical breadth and depth coupled with strong interpersonal and customer facing skills. Amazon Business Integration Support Engineers have technical expertise in Enterprise Resource Planning (ERP), eProcurement integrations, Single Sign-On systems, and REST API based integrations.

Key job responsibilities

Amazon Business is looking for a full-time team member to join our Integration Support Operations team. We count on Integration Support Engineers to provide technical support to our managed partners and enterprise-scale customers who use the Amazon Business Integration technologies. You are excited by the prospect of being the first in a new support organization. You combine passion for outstanding customer service with a product mindset to ensure that key insights are communicated to our product teams. We are looking for people who have the expertise of managing technical integrations, fostering developer/business relationships, and who have a desire to improve the support experience of our customers.

Amazon Business is looking for an Integration Support Engineer to partner with customers, partners and Amazon business teams in NA to identify new offerings and continuously improve the B2B integration process, current offerings and data quality. Additional tasks include maintenance of the Amazon B2B specifications, mapping and supplier configurations. To be successful, this candidate requires mastery of a variety of proven analytical, communication and leadership skills. Our Integration Support Engineers are experienced technologists with technical breadth and depth coupled with strong interpersonal and customer facing skills. Amazon Business Integration Support Engineers have technical expertise in Enterprise Resource Planning (ERP), eProcurement integrations, Single Sign-On systems, and REST API based integrations.

Assist our customers in managing complex enterprise systems, and high-quality tools that enable their business.

Manage high severity incidents independently till resolution.

Understands platform architecture (at a high-level), API documentation, and troubleshooting techniques.

Become an expert on Amazon Business Integration Technologies and APIs and how to best deploy them and troubleshoot them.

Work on implementing quick solution fixes for our customers and partners.

Work closely with product managers, product designers, and engineering to lead or contribute to large-scale projects

Business case development to support new and improved processes for customers that leverage our integrations and APIs.

Influence and advocate for our Business Partners on how best to use our APIs.

Act as a trusted advisor to partners in developing and prioritizing comprehensive, data-driven tool improvement requests and raise core problems to our Engineering and cross functional partners.

Act as a portal for technical communication between outside developers and our product teams.

Independently frames issues and translates them into actionable insights, with minimal guidance or input from manager.

Proactively and independently leads the strategic direction of area of ownership or project. Effectively completes several concurrent complex activities and executes on projects with minimal direction.

Makes decisions while understanding the trade-off between risk and speed/impact.

Proposes new ideas based on thoughtful understanding of the business. Ideas/plans are backed by data, methodical analysis, and clear operational plan

Effective and proactive communicator across markets and cross-functional central and regional teams.

Articulates data-driven insights in a clear way that drives thoughtful business actions.

Fosters strong relationships in cross-functional and global teams and able to persuade outcomes

We are open to hiring candidates to work out of one of the following locations:

Atlanta, GA, USA | Austin, TX, USA | Seattle, WA, USA

Basic Qualifications

- Bachelors degree in computer science, computer engineering or related technical discipline.

- 5+ years experience in 24/7 online environment with rotational on-call duties and real-time live-system responsibility.

- 5+ years experience B2B standards, including cXML, EDI(X12 and EDIFACT) and others.

Preferred Qualifications

- Problem ticketing, incident management, and issue escalation experience

- Experience with the full web stack, REST API development and technologies, and bug management support.

- Experience with B2B communications standards and protocols AS2, SFTP, HTTPS.

- Experience writing functional design documents, create/maintain EDI maps and specifications, troubleshooting complex EDI failures, working with external EDI partners, and testing interconnected systems.

- Experience with at least one EDI Software Implementation such as Gentran or Contivo.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $72,300/year in our lowest geographic market up to $182,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.