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frog
Chicago, IL, United States
Experience Designers are responsible for the design of digitally enabled products and services. You will use your broad skillset across the service, interaction, and visual design domains to craft holistic design solutions, from early-stage idea generation through detailed design of product service features and user stories in a digital product. As
Job Source: frogServiceNow
Chicago, IL, United States
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We
Job Source: ServiceNowServiceNow
Chicago, Illinois
Job Description The Solution Sales Manager will oversee market success of ServiceNow's Customer Experience products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information. What you get to do in this role: The Solution Sal
Job Source: ServiceNowAligned Modern Health
Chicago, IL, United States
**Customer Experience Coordinator** * Chicago, IL * Full-Time * Customer Experience Coordinator **Aligned Modern Health**. **Customer Experience Coordinators**. Our ideal candidates are outgoing, professional, have great organizational and administrative skills, and excel when multi-tasking. The Customer Experience Coordinator's primary responsibil
Job Source: Aligned Modern HealthHubcustomercentral
, IL, United States
**Customer Experience Analyst** **Are you:** **Location:** Windsor, ON - In office, hybrid, and work from home flexibility. **Who we are:** HUB Customer Central (HCC) is a leading insurance hub in Canada. Our technology-driven and digital expertise is unique, making us an industry trailblazer. We are affiliated with HUB International, the 5th large
Job Source: HubcustomercentralMichaels Stores, Inc.
Skokie, IL, United States
Store - CHI-SKOKIE, IL Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Ope
Job Source: Michaels Stores, Inc.Five Below
Chicago, IL, United States
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they'll
Job Source: Five BelowChomps
Chicago, IL, United States
Who We Are Chomps redefines better-for-you snacking with its signature meat snacks, made from the highest quality, humanely raised meats and containing only natural ingredients. The Chomps mission is to inspire, educate, and fuel our community with accessible, sustainable, real food that tastes great. Chomps is the only meat snack that is Grass-Fed
Job Source: ChompsChicago, IL, United States
Job Description Summary
The Senior Consultant, Customer Experience, is responsible for contributing to the Brand Strategy team and Corporate Affairs more broadly with various projects related to membership retention and growth to support the health of the Blue Cross Blue Shield Brand. Responsibilities include managing both internal and external initiatives and partnering with cross-functional teams.
The Senior Consultant will act as a connector with the Blue Cross Blue Shield (BCBS) companies and the Association and serve as the primary contact for the Customer Experience team and BCBS companies.
They will participate in and lead frequent meetings with BCBS companies and internal business areas to identify needs and collect and share best practices within the system.
Responsibilities include but are not limited to:
Contributes to key customer experience initiatives by serving as primary point of contact with BCBS companies. Lead internal workgroup and 1-1 meetings, promote best practice sharing and research. Ability to listen and deeply understand business needs and priorities in effort to identify areas of opportunity.
Lead the development, implementation and maintenance of tools that will streamline interactions with BCBS companies and catalog best practices (e.g. customer database, asset management system, etc.)
Monitor social channels and source relevant user generated content from companies.
Develop and support virtual, in-person and hybrid events, meetings, and workshops to drive continuous engagement and participation.
Create repeatable method to track, measure and communicate BCBS company stories, best practices, and the impact to our members and/or business. Oversee the development of assets (e.g. tools and resources) to enable utilization.
Keeps current on divisional, Association and industry trends and technical offerings/requirements as input for Plan and Association decisions.
Act as a BCBS company SME and present customer knowledge and/or recommendations to cross-functional teams, BCBSA management and leadership as needed. Participate and contribute to ad-hoc projects that contribute to the broader team goals.
Required Education, Certifications and Experience
Bachelor's degree in business, operations, healthcare administration or related field, or equivalent work experience.
5 years' related business experience.
3 years' event coordination, logistics and execution experience for small to mid-size meetings, workshops or events.
Experience in relationship management and applicable tools.
Experience building a consensus to gain alignment across multiple stakeholders.
Strong interpersonal skills including positivity, professionalism, persuasiveness, and courtesy with and a service-oriented mindset.
Ability to communicate effectively with all levels of staff, front-line to senior leadership.
Excellent oral, written and presentation skills/communications.
Solid time management and prioritization skills.
Curious learner and passion for bringing people together for purpose.
Demonstrated analytical and problem-solving skills and ability to make connections.
Excellent communicator and connector with the ability to listen deeply to understand and distill information to identify gaps and opportunities.
Preferred Education, Certifications and Experience
Healthcare experience.
Experience or understanding of customer relationship management tools (e.g. SalesForce).
Facilitation and/or workshop design experience.
Professional (PAHM) or Fellow (FAHM) of the American Healthcare Management
People Management No
#LI-Hybrid
Sr Cons Customer Experience jobs in Chicago, IL, United States
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