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Suncaptech
Atlanta, GA, United States
Summary Job Description The Service Desk Analyst will work with a team of other service desk analysts, under the general supervision of a Service Desk Team Lead and the IT Service Operations Manager, who is responsible overall for the Service Desk operations. Depending on the proficiency and level of expertise, the Service Desk Analyst may be sel
Job Source: SuncaptechSuncaptech
Atlanta, GA, United States
Job Description Candidate Must Be Local- Onsite Role The Special Events Manager is responsible for planning, coordinating, and executing a wide range of events, and projects that support Client priorities. The incumbent will coordinate, implement, and execute all facets of Atlanta Public Schools (Client) special events, including, but not limited
Job Source: SuncaptechSuncap Technology, Inc.
Atlanta, GA, United States
Job Description Candidate Must Be Local- Onsite Role The Special Events Manager is responsible for planning, coordinating, and executing a wide range of events, and projects that support Client priorities. The incumbent will coordinate, implement, and execute all facets of Atlanta Public Schools (Client) special events, including, but not limited
Job Source: Suncap Technology, Inc.Suncaptech
Atlanta, GA, United States
Job Description Must be local to GA THIS IS AN ON-SITE POSITION** Purpose The Atlanta Public School System is seeking the services of multiple Field Tech Support Analysts to provide direct first-line desk side support to Client schools and administrative locations. Summary The Field Tech Support Analyst will be assigned to 1 or more schools o
Job Source: SuncaptechSuncaptech
Atlanta, GA, United States
Job Description USC /GC , GC EAD, H4 EAD, H1B- No OPT/CPT and No TN Onsite Role - Must be local to GA Client Seeking An Experienced Network Engineer Job Position: Network Engineer Position Purpose This Network Engineer with wireless expertise will work in our NOC and will be required to maintain a reliable, secure, and efficient wired and
Job Source: SuncaptechSuncaptech
Atlanta, GA, United States
Job Description USC /GC , GC EAD, H4 EAD, H1B- No OPT/CPT and No TN Onsite Role Must be local to GA Airport Telecom Engineer (Sr.) Responsible for planning, developing, and managing the Aviation Services fiber optic communication infrastructure networks. Prepares and reviews comprehensive plans for the Airport, project plans, contracts and sp
Job Source: SuncaptechSuncaptech
Atlanta, GA, United States
Job Description Onsite Role, Candidate must be Local to GA Work hours per week - 29 hours The Fiscal Manager is responsible for managing internal controls over account balances to ensure proper reporting of activities in accordance with generally accepted accounting principles and performs a variety of accounting tasks including reviewing financ
Job Source: SuncaptechDATASOFT TECHNOLOGIES
Atlanta, GA, United States
Desktop Support Analyst Onsite bout the Job: Duration:6 months Contract, possible renewal Location: Atlanta, GA Pay rate:Hourly Job ID: 727501 Qualifications: ssociate's degree in a related field from an accredited college or university OR Two years of experience at the lower-level Help Desk Analyst 1 or position equivalent. Note: An equival
Job Source: DATASOFT TECHNOLOGIESAtlanta, GA, United States
Job Description
Summary:
The Service Desk Analyst will work with a team of other service desk analysts, under the general supervision of a Service Desk Team Lead and the IT Service Operations Manager, who is responsible overall for the Service Desk operations. Depending on the proficiency and level of expertise, the Service Desk Analyst may be selected to be part of the level 2 support (within the service desk) to provide expert support to other Analysts for critical issues or applications.
Scope of Work/Key Responsibilities:
Monitor telephone system and take calls from Client users
Log all reported incidents, Fulfillment Requests (Service Requests) and attempt to resolve issues at 1st contact in accordance with established SLA's
Escalate incidents to level 2 or level 3 support according to established processes and procedures
Track and follow-up on incidents escalated to technical teams to ensure issues are resolved promptly and closed
Remotely connect to user computers and assist with resolving issues as necessary.
Perform proactive support activities including but not limited to:
o Ensuring that antivirus software installed on all machines and scans are completed routinely.
o Update user and asset information in database (as necessary)
Provide support for Client IT projects (as needed)
Follow established processes and procedures.
Report to IT any suggestions that will improve process or make support easier or more efficient
Maintain exceptional customer service posture at ALL TIMES
Document work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledgebase purposes
Record and submit checklists or other documentation as required
Contract Duration:
1 year (initial)
Option to extend annually - based on performance
Skills and Qualifications:
3+ years' work experience (minimum)
5+ years preferred:
HDICSR certification (or similar)preferred
Strong customer service skills
Prior experience with service desk support is a MUST
Prior experience working as a desk side support analyst is a plus
A+ Certification is a plus
Proficient in understanding of network, wireless support
Knowledge of best practice security standards and techniques is a plus
Microsoft Windows certification is a plus
ITIL experience/certification is a plus
Must have clean criminal record with the ability to pass finger-print background check
Must be authorized to work in the Unites States
Personal Attributes:
Creativity and strong attention to detail
Ability to work effectively on tight deadlines, as necessary
Excellent command of English language
Oral and written communication skills
Exceptional customer service skills, including the ability to interact professionally with a diverse group of customers
Ability to work under pressure and stay calm/focused when working with irate customers or users
Positive, productive team player
Desire to learn new skills and improve
Education/Training:
Minimum of Associate degree preferred
3+ years' experience in Service Desk support. Equivalent combination of education and experience will be considered.
Work:
This work will be completed on-site at the Atlanta Public Schools CLL Building located at 130 Trinity Avenue, Atlanta GA 30303. The service desk analyst would need to work in 1 of 3 shifts
M, T, W, TH, F (between the hours of 7am
5pm) , except on district holidays.
Leadership:
The Service Desk Analyst will take day-to-day direction from the Service Desk Team Lead and the IT Service Operations Manager, who has overall responsibility for the Service Desk Operations. He/she will be responsible for providing regular updates as needed and meeting the deadlines imposed by the district.
Skills
Languages
A+
Proficient (4-6 Years)
No
Skills
Others
Customer Service
Advanced (7-9 Years)
No
Skills
Others
HDICSR certification (or similar)preferred
Proficient (4-6 Years)
No
Skills
Others
Knowledge of best practice security standards and techniques is a plus
Proficient (4-6 Years)
No
Skills
Others
Service Desk Analyst
3+ years' work experience (minimum)
5+ years preferred:
Advanced (7-9 Years)
Yes
Skills
Others
understanding of network, wireless supportss suppor
Proficient (4-6 Years)
No
Skills
Others
Communication skills both verbal and written
Advanced (7-9 Years)
No
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Service Desk Analyst/ Atlanta, GA (Onsite / Remote ),6 Months Contract jobs in Atlanta, GA, United States
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