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Charger Logistics
Charlotte, NC, United States
Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow. Charger logistics invests time and support into its employees to provide them with th
Job Source: Charger LogisticsBHS Corrugated & Robotics
Charlotte, NC, United States
BHS Corrugated is seeking a Service Director to join our growing team in Charlotte, NC! Summary As the Service Director at BHS Corrugated North America, Inc., you will lead the service team to achieve budgeted sales and profit goals while ensuring the highest levels of customer satisfaction. Your role will be pivotal in enhancing our service ope
Job Source: BHS Corrugated & RoboticsBHS Corrugated & Robotics
Charlotte
Job Description Job Description BHS Corrugated is seeking a Service Director to join our growing team in Charlotte, NC! Summary As the Service Director at BHS Corrugated North America, Inc., you will lead the service team to achieve budgeted sales and profit goals while ensuring the highest levels of customer satisfaction. Your role will be piv
Job Source: BHS Corrugated & RoboticsTownsquare Interactive
Charlotte
Job Description Job Description Customer Service **This position requires you to work in our Charlotte Uptown office** About Townsquare Interactive: At Townsquare Interactive, we specialize in empowering small and medium-sized businesses to thrive. Our stellar business management platform enhances customer flow, ensuring ongoing success. From co
Job Source: Townsquare InteractiveFlexJobs
Concord
Subscribe to FlexJobs today and gain access to 25,000 hand-screened remote, work from home, & flexible schedule job listings. FlexJobs makes it easier, faster, and safer to find a job that better fits your life with professional job opportunities from entry-level to executive, startup to Fortune 500 - no ads, junk, or scams. Plus get exclusive acce
Job Source: FlexJobsAmerican Tire
Huntersville, NC, United States
Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors! As the nation's premier tire distributor, ATD's coast-to-coast distribution network provides approximately 80,000 customers across the U.S. and Canada with rapid and frequent d
Job Source: American TireTAT Technologies Ltd
Charlotte
Job Description Job Description Background This is a newly created position at the new TAT Technologies Charlotte office. The successful candidate is expected to lead a culture change to become an organization known for providing exceptional customer service across our 3 operating companies. Established in 1969, TAT Technologies (“TAT”) is a fas
Job Source: TAT Technologies LtdAmerican Tire Distributors Inc.
Huntersville, NC, United States
Director, Customer Insights page is loaded Director, Customer Insights Apply locations Huntersville, NC time type Full time posted on Posted 7 Days Ago job requisition id R25598 Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an indust
Job Source: American Tire Distributors Inc.Charlotte, NC, United States
** DIrector of Customer Service**
** The Maven Group, LLC - Charlotte, NC**
Reporting into our VP Global Customer Service, this role is accountable for developing and advising a world-class customer care organization. Here, you will develop strategies, strategic goals, and programs to meet revenue targets and business unit goals while improving overall customer happiness.
The development, accountability, and execution of organizational and strategic planning-related initiatives in support of all business segments is a key responsibility of this position. We will look to you to establish customer priorities, provide input during sales contract negotiations regarding service & expedite related issues, and ensure compliance with related contractual requirements.
This role will be at the helm of crafting and implementing end-to-end customer-facing organization addressing pre-and post-sales support, pricing, quotes, customer order servicing from entry to shipment with single messaging, and consistent and repeatable business processes.
**Required Qualifications for Consideration:**
* A completed Bachelors Degree with 10+ years of related experience.
* 3+ years of customer service leadership experience with a dedication to building and leading successful teams.
* 2+ years of experience working with SAP.
* A proven ability to consistently identify, attract and develop A level talent. Able to attract key individuals.
* Ability to build and run a well-oiled customer service organization while implementing a detailed, measurable and repeatable process.
* Proven experience handling conflict in a respectful, optimistic way.
* Well-founded cultural sensitivity with the ability to maintain relationships globally.
* Outstanding interpersonal skills - verbal and written able to capture relevant information and optimally document and articulate findings to senior leadership.
* Experience supporting/managing/working in a global, matrixed environment.
**Position Contact**
** Nanci Cronk**
**Senior Partner** Nanci has 21 years of Technical Recruiting experience with a specialty in recruiting for Engineering skillsets (Electrical, Mechanical, etc); Software Engineering (mobile, enterprise apps, web and embedded); SAP MM/SD, FICO, PP/PI and other modules; INFOSEC/Cybersecurity and general IT. Nanci's goal is to provide only the highest levels of service to clients and candidates who value ethics and quality in the workplace.
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DIrector of Customer Service jobs in Charlotte, NC, United States
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