Hospitality Staff - Chicago Bouldering Gyms

Chicago

Job Description Job Description ABOUT FIRST ASCENT CLIMBING & FITNESS:

As a locally grown business, funded by Chicago area rock climbers, First Ascent is focused on growing a vibrant community that shares a passion for climbing and fitness. For more information, please visit www.faclimbing.com, or facebook.com/faclimbing.

First Ascent Climbing & Fitness is a startup company. We are assembling a team of people that will help us continually get better at what we do as we discover how to best serve our members and visitors. As a result, the responsibilities below may change over time, and you may occasionally step outside of your main role to assist in other aspects of operations. We will look to you to help us be creative, think outside the box, evaluate what works and what doesn’t, and implement changes effectively—and have a blast in the process.

First Ascent Climbing & Fitness is seeking proactive, friendly, and psyched individuals to serve as our Hospitality Team at one of our Bouldering Gyms. First Ascent exists to support and grow the diverse climbing community. As Hospitality Staff, you are essential to our mission, providing fantastic customer service and making newcomers and regulars alike feel at home in our facility.

JOB RESPONSIBILITIES:

Provide excellent service to members and visitors during the check in process

Greet members and visitors upon arrival

Guide new visitors to waiver station and ensure waiver is completed correctly prior to climbing

Organize groups/parties and direct them to the appropriate meeting area

Answer member or visitor questions or direct them to the appropriate staff member

Proactively address visitor concerns or complaints

Oversee retail area

Assist customers in making selections that meet their needs

Answer any questions regarding clothing, gear, or equipment

Run point of sale system

Lead facility orientations; administer belay checks; oversee climbing areas

Explain the climbing modalities (auto-belays, bouldering, top-roping, lead climbing) and the training needed to participate in each modality

Ensure proper, safe technique as climbers climb/boulder and operate belay equipment

Complete all incident reports as necessary

Maintain high standards for new climbers to achieve belay certification and retain documentation

Communicate and enforce facility and climbing wall policies and maintain updated safety checklists

Pitch in when needed with other tasks that keep the facility operating smoothly

Includes daily and weekly cleaning and facility maintenance tasks

Manager and respond to [email protected] email

Regular and predictable attendance

Other duties as assigned

JOB DETAILS:

Hourly, part time position

Minimum shift commitment of three shifts/week, with one on the weekend

Opportunities to work group events and administer private lessons at a higher rate of pay.

Free membership, pro deals and discounts, and ongoing professional development

Opportunities to cross-train as an adult instructor, youth instructor, or gym guide for a higher pay rate. Adult Instructor: Lead group classes on climbing and/or belay technique.

Youth Instructor: Independently run 1 to 1.5 hour classes with 4-6 students (depending on age) in 8 week cycles.

Guide: Introduce new visitors to First Ascent through 1 hour guided sessions. Highly focused on welcoming new folks into the climbing community.

KNOWLEDGE, SKILLS & ABILITIES:

Exceptional communication and creative problem-solving skills

Friendly demeanor, positive attitude and adaptability to various personality types

Flexible working style and ability to multi-task, set priorities and manage time effectively

Enthusiasm for sharing knowledge and love of climbing and fitness

Demonstrated knowledge of climbing equipment and proper belay technique

Familiarity with Microsoft Office based systems, as well as strong computer skills

EDUCATION AND/OR EXPERIENCE:

Minimum 2 years of customer service experience, preferably in the fitness or recreation industry

High school diploma/general education degree (GED) preferred

PHYSICAL REQUIREMENTS:

Frequently required to stand, walk, talk, and hear

Must be able to lift up to 50 pounds, push, pull, climb and reach and perform repetitive motions

May be required to stoop, kneel, crouch and crawl

Must have normal vision to perform routine observation, reading and writing; moderate vision to operate equipment; close vision for operating equipment requiring depth perception

Hazards include, but are not limited to slipping, tripping, and falling

WORK ENVIRONMENT:

Predominantly in a climate controlled indoor environment

Noise level ranges from moderate to loud

Employee must be able to concentrate through distraction and communicate effectively

EEO STATEMENT:

First Ascent is an equal employment opportunity employer and is committed to providing equal employment opportunity for all applicants and employees. First Ascent does not unlawfully discriminate on the basis of race, color, sex, religion, age, national origin, ancestry, marital status, protective order status, military status, sexual orientation, citizenship status, genetic information, ancestry, pregnancy or any other characteristic protected by applicable federal, state or local law. First Ascent prohibits harassment of any individual on any of the protected characteristics listed above.