Director of Operations

San Diego, CA, United States

Job Description

The Soccer Shots San Diego SDCC Director of Operations is responsible for management related to Soccer Shots’ programming, growth and exceptional coaching staff throughout the entire territory. As a leader in the franchise’s leadership team, this Director is responsible for:

Setting an example in the areas of personal character, commitment, communication, and work habits;

Following established plans and strategies to strengthen the current business while expanding the customer base; and

Demonstrating excellent customer service through both professional and timely communication at all times.

Meet weekly, seasonal, and annual timelines and deadlines to ensure the team is adequately staffed for planned growth and program excellence.

Develop systems, follow and update Core Processes.

The Director of Operations leads a team of Program Coordinators and coaches to create and maintain season and annual plans. Together, they are responsible for the following job functions:* Administrative Role *Ideal Candidate Base Salary: $55k-$75k

Coach/Team Management

Recruiting, interviewing, and on-boarding coaches

Training, teaching, and providing instruction to coaches

Scheduling coaches

Managing department staff to include Coaching Coordinator(s) and seasonal interns

Managing equipment, gear, and supplies

Executing season start weeks and in-season responsibilities

Leading coach team meetings and special events

Executing season start weeks and in-season responsibilities; Oversee all office functions

Accountable for all scheduling for 20-50 people at 200+ different locations

Manages online platforms, Configio, When I Work, Google Drive

Creates and maintains master calendar

Oversees all operation accountabilities

Accountable for customer experience online and over phones

Continually streamlines processes and systems for better productivity

Responsible for department accountability and communicates the need for new coaches to recruiter

Partners with Department Heads

Maintains professionalism in office appearance and culture

Upholds customer and employee process and policy

Responsible for mentoring direct reports

Responsible for running weekly department meetings

Key member of Leadership Team L10s (EOS Worldwide Operating System)

Represents Soccer Shots at community and Soccer Shots run events, a minimum of 1 time per quarter

Responsible for departments inventory & purchasing / budget

Responsible for payroll systems, employee timesheets and 401k program

3-5 years of management experience

2-3 years of scheduling 20+ employees

1-2 years of experience in payroll systems, 401k programs, accounts payable/receivable

Degree in Business Management, Business Administration or Finance preferred

Ability to lift 40 pounds

Reliable transportation to travel to classes all over San Diego and San Diego County

The ability to communicate with the Soccer Shots office while in the field

Proof of TB test within the past 2 years from date of hire OR proof of TB test taken within 6 months after the hire date; proof of a new TB test must be taken every 2 years

Proof of 12 Early Childhood Education (ECE) units or enrolled within first 1 year of employment

Proof of Pediatric CPR Certification must be completed within 2 months of the start date; Pediatric CPR Certification must be reissued every 2 years

Completion of the Mandated Reporter Training; certification required

Continued training in Child Development, Education, and Leadership

Certified in positive discipline

Availability 90% of Soccer Shots business hours, Saturday’s required

As the Director of Operations, two working afternoons/evenings are required, at least one of which will include coaching. Shared coverage of some Saturday or Sunday mornings is also required (phone, cancellations, subbing, etc.). At times, position is required to stand, run, walk and communicate in an outdoor environment through duration of work assignment.

Include with Application:

Please complete the following questionnaires and return the results in the questions. Please include a Cover Letter with your submission.

https://5voices.com/assessment/

http://blastoff.rocketfuelnow.com/quiz/ (Please complete BOTH Integrator Assessment and Visionary Assessments and return results)

Work Schedule

When Soccer Shots is “out of season” (approximately 18 weeks a year) the expected working hours are 8:30 a.m. to 5:00 p.m., Monday through Friday. Occasional events may require flexible hours for evenings or weekends.

When Soccer Shots is “in season” (approximately 42 weeks a year) the expected working hours will vary depending on schedules and staffing of coaches. Start weeks, make-up dates, special events, etc., are times when flexible hours are needed.

Hours and Pay:

Full Time

Flexible schedule

PTO + Health Benefits (12+ Paid Holidays)

Quarterly /Annual profit share/bonus opportunity based on KPIs

Base Pay + Bonus opportunities

Mileage reimbursement

Premium Company Cell Phone + Unlimited Data

Professional Development

Work Location

All leadership team members and staff are expected to work from the Soccer Shots Office. Remote work can be approved as needed. Weekly meetings will take place at the office (92111).

Classification

This is a full-time and salaried position with access to medical, dental, and vision benefits. Minimum of 40 hours a week is required, with additional hours sometimes needed to meet deadlines and goals. Salary and benefits begin after initial 90 day period. Vacation Days PTO begins after 9 months of employment.

Key Performance Measures

Prompt, reliable, and professional communication. Responds immediately to coaches, customers, supervisor, and other support staff within 24 hours.

Meets weekly, seasonal, and annual timelines and deadlines. Develops and follows systems to stay organized, keep good records, and be efficient with time.

Meets seasonal performance goals. Goes above and beyond expectations to develop, teach, and train a high-quality team of coaches every season.

Adheres to all company policies and represents Soccer Shots with professionalism and integrity.

Soccer Shots attracts high-quality employees with a passion for positively influencing children, their families, and the community, and also sports and healthy activity, teaching and leadership, business, and/or marketing and communications.

About Us

Soccer Shots is an engaging children's soccer program for children ages 2-8 with a focus on character development. Our caring team positively impacts children's lives on and off the field through best-in-class coaching, curriculum and communication.

We train the best coaches in the business

We put every Soccer Shots coach through our comprehensive training program to receive certification that includes learning the use of developmentally appropriate coaching techniques.

Our coaches are routinely evaluated and undergo ongoing training.

Our coach selection process evaluates not only the ability to coach soccer, but, more importantly, the ability to engage and inspire children.

Our families experience exceptional customer service and ongoing communication

Members of the Soccer Shots team must be excellent communicators – with children, with parents, with partners and with each other!

Our team understands the importance of timely, responsive communication.

We use expert-approved curriculum that aligns with early childhood education standards

Our developmentally appropriate curriculum places an emphasis on character development and skill building.

Our program is created under the guidance of childhood education specialists, professional soccer players and experienced and licensed soccer coaches.

We constantly re-evaluate and update our curriculum to stay current with childhood education standards.

Whether you’re looking for a part-time, flexible job, or a full-time career - if you have a passion for positively impacting children or youth sports, we’d love to talk to you.

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