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TricorBraun
Portland, OR, United States
Make our Customer Service team your best move ever We are looking for a Customer Service Manager to oversee the TricorBraun team’s operations and sales support services. Why here? TricorBraun is a global packaging leader, with team members working in locations throughout the Americas, Europe, Asia, Australia and New Zealand. As North America’s larg
Job Source: TricorBraunCrmining
Portland, OR, United States
**Customer Service Manager** Portland, USA Reference: 5586356 CR Mining is a trusted supply partner within the global mining community - delivering highly innovative, productive and socially responsible products and technology solutions. Our leading products include the design and manufacture of ground engaging tools (G.E.T), cast lip systems, drag
Job Source: CrminingPACIFIC COAST FRESH COMPANY
Portland, OR, United States
Job Details Job Location Portland, OR Position Type Full Time Education Level 2 Year Degree Salary Range $70,000.00 - $80,000.00 Salary/year Job Shift Day shift Job Category Customer Service Description Come grow with us! Pacific Coast Fresh Company is a local, family-owned produce distributor that has proudly served our Pacific Northwest
Job Source: PACIFIC COAST FRESH COMPANYMoney Fit by DRS
Portland, OR, United States
Come grow with us! Pacific Coast Fresh Company is a local, family-owned produce distributor that has proudly served our Pacific Northwest retail, wholesale, and food service customers since 1977. We are now one of the largest independent produce distributors in the Northwest with distribution centers in Portland, Oregon and Seattle, Washington. O
Job Source: Money Fit by DRSLaCrosse Footwear Incorporated
Portland, OR, United States
Customer Service Manager- Consumer The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Position Summary We provide exceptional customer service to our end
Job Source: LaCrosse Footwear IncorporatedFirst Transit
Portland, OR, United States
**Customer Service & Reservations Manager** **Location** 2800 NW Nela Street, Portland, OR USA 97210 **Phone Number** . **Division** First Transit **Categories** Operations Management & Supervisory **Req ID** 38832 First Transit Inc. is a leading provider of public transportation contracting and management services. For over 60 years, we have suppl
Job Source: First TransitRiverview Bancorp Inc
Portland, OR, United States
** Customer Service Manager II or III** **Job Category****:** Retail Banking **Requisition Number****:** CUSTO01798 Showing 1 location **Job Details** **Description** SUMMARY Supervises the branch operations function - typically in a large or high-volume branch - which includes quality service, compliance with Riverview polic
Job Source: Riverview Bancorp IncInterior Logic Group, Inc.
Portland, OR, United States
Looking to build your career and design your future? You have come to the right place. Summary The Customer Service Manager is responsible for the performance of the Customer Service Representatives. This role will collaborate with Operations Leadership and Branch Management to produce efficient order processing and best-in-class customer satisfa
Job Source: Interior Logic Group, Inc.Portland, OR, United States
Overview:
The Shield Co. Management / EcoShield Pest Solutions is one of the fastest growing pest control companies in the country! Simply stated, we provide comprehensive solutions for pest-free living, but our purpose is to spread happiness. We accomplish that by delivering above and beyond experiences, not only to our customers but also to our employees, partners, and communities, who we consider family.
Currently, we are hiring for a Customer Service Manager in your area! The Customer Service Manager leads a team of Customer Service Representatives (CSRs) to deliver high-quality customer service experience, oversees all administrative duties in the office, and ensures organizational Key Performance Indicators (KPIs) are met.
If this sounds like you, come join the team and start spreading happiness by keeping bugs out of our customers beds, barbecues, bungalows, and businesses!
Pay and Benefits
The Company is proud to offer competitive pay, growth opportunities, full benefits, and monthly/quarterly/annual bonuses (in applicable positions)!
For this role, we offer:
Competitive salary ($50,000-$55,000 DOE)
Additional compensation opportunities
Paid time off
Sick/Safe time - 1 hour per every 30 hours worked with a maximum of 80 hours annually
Paid Vacation
10 company-paid holidays
Benefits (employee as well as family)
Medical
Health Savings Account (HSA)
Dental
Vision
Voluntary Life
Short-Term and Long-Term Disability
401(k), with match of 100% of the first 3% of each employees contribution and 50% of the next 2%
Employee Assistance Program
Rally Health and Wellness Program
Employee and Friends/Family Discounted Pest Control Services
Responsibilities:
What will I be doing in this position?
We understand that we cannot list every single task that you will do in this position, but below is an overview of our expectations:
Plan, coordinate, and oversee the activities of the Customer Service Representative(s) to maintain and enhance customer relationships and meet organizational and operational objectives
Identify trends and areas of concern for customers, collaborating with local and central leadership to reduce customer irritants and operational inefficiencies
Initiate and oversee regular audits of the companys Customer Relationship Manager (CRM) to ensure compliance with business and regulatory standards
Provide coaching and call support to associates, continuously developing the team to better serve the customer and organization
Collaborate with branch and Customer Care Center leadership to identify trends and areas of concern for customers, and to resolve challenging customer issues
Assist with pest control appointment routing and scheduling
Follow up with customers to check for overall satisfaction, and handle customer escalations as necessary
Assist with hiring and training of local Customer Service Team
Maintains knowledge of company policies, procedures, and service offerings?
Complete and pass monthly trainings in Pest Webs system
Physical Demands and Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to walk. The employee is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl, under or over objects.
The employee may occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regular standing, walking, and sitting
The ability to use a computer and telephone systems is essential to work.
Work is inside a climate-controlled office with moderate noise level
Qualifications:
Am I qualified for this position?
While we would love the opportunity to connect with everyone that applies, we will be focusing on those applicants that meet or exceed the qualifications below:
Minimum High School Diploma or equivalent?
2+ years of customer service and/or conflict resolution experience
1+ years of customer service management experience
Are willing to work Monday - Saturday and some holidays
Pest Management Software Systems experience (preferred)
The Shield Co. Management LLC/EcoShield Pest Solutions is an equal opportunity employer
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Customer Service Manager jobs in Portland, OR, United States
ⓘ There was an unexpected error processing your request.
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You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
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