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Long View Systems Corporation
Houston, TX, United States
Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we creat
Job Source: Long View Systems CorporationAllergy & ENT Associates
Houston, TX, United States
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Job Source: Allergy & ENT AssociatesCentene Corp.
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Job Source: Weeghman & Briggs, LLCAllergy & ENT Associates
Houston, TX, United States
**IT Network & Support Specialist - Growing Company!!!** Houston, TX **JOB DESCRIPTION** **Job Title:** IT Network and Support Specialist **Department:** Admin **Reports To:** Director of IT **FLSA Status:** Exempt **Position Summary** This position will provide technical assistance to computer users. Answer questions or resolve computer prob
Job Source: Allergy & ENT AssociatesTEXAS DEPARTMENT OF PUBLIC SAFETY DEPT 405
Houston, TX, United States
Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00042022 You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section PLEASE NOTE: All applicati
Job Source: TEXAS DEPARTMENT OF PUBLIC SAFETY DEPT 405, TX, United States
**Network & Telecom Voice Support Specialist**
Located in Houston, TX Job title Network & Telecom Voice Support Specialist Contract Type Regular Publication date 2021-06-03 Country United States **Company presentation**
**World leader in gases, technologies and services for Industry and Health**, Air Liquide is present in 80 countries with approximately 66,000 employees and serves more than 3,6 million customers and patients. Oxygen, nitrogen and hydrogen have been at the core of the companys activities since its creation in 1902. Air Liquides ambition is to be the leader in its industry, delivering long-term performance and acting responsibly.
Candidate must have valid employment authorization in the U.S. and must not require visa sponsorship now or in the future. This position is not open for non-immigrant visa sponsorship.
**Business Summary**
The Global Infrastructure & Operation Department (GIO) was created to enable high speed execution of the Groups IT transformation projects and to run global services. GIO is part of the Air Liquide IT legal entity. It delivers IT infrastructure services to Air Liquide BIS (Business Information System) teams worldwide. The IT infrastructure scope includes services spanning the following IT domains: Network and Telecom; Cloud; Security; and End User Computing;
The Americas Hub team within GIO is responsible for ensuring the delivery of all GIO services across the Americas. The GIO Americas Hub team supports over 25,000 employees across over 1,600 locations in North and South America.
The GIO Network & Telecom (N&T) Service Line is based on 4 pillars:
* Solutions Engineering: Vision & Expertise for technologies and services
* Service Delivery: Ensure network provision according to customer needs
* Operations Management: Network operations excellence
* Telecom Expense Management: Control efficiency
**Job Summary**
* Provide on-site voice support for Office Telephony supporting Air Liquide Americas Headquarters, including white gloves assistance for Executives.
* Perform follow-up of Office Telephony Incidents and Requests, based on the ITSM - ServiceNow tool, including escalation, queue assignment and KPI's Management.
* Perform operational follow-up of Voice Maintenance outsourcers, prioritizing incidents and requests, delivery of service within agreed SLA's, and facilitation of access to the sites.
* Verify office telephony billing and optimization, including landlines and maintenance support contracts.
* Communication with customers during the incidents and delivery process.
* Support Network & Telecom Service Delivery teams on office telephony projects and demands
**Responsibilities**
* 3+ years of experience within a technical environment.
* Fluency in English is mandatory (additional language capabilities are a plus).
* Knowledge of managing incidents and requests in ITSM tools (ServiceNow).
* Knowledge of office telephony platforms, carriers, equipment, and solutions.
* Ability to set, track and manage KPIs relating to Office Telephony.
* Occasional work outside of normal business hours may be required to supervise voice incidents changes in sensitive environments.
* Customer and service-oriented.
* Very good interpersonal skills are required, like autonomy and a proactive mindset.
* Excellent oral and written communications
* Ability to collaborate and operate within a matrix organization.
* Ability to effectively prioritize and execute tasks in a high-pressure environment.
* Ability to adapt and handle changing environments.
* Solution-focused decision making.
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Network & Telecom Voice Support Specialist jobs in , TX, United States
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