Senior Application Engineer, Hospitality Cloud AMS

Columbus, OH, United States

Oracle

Senior Application Engineer, Hospitality Cloud AMS

Oklahoma City ,

Oklahoma

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Work with Oracle's world class technology to develop, implement, and support Oracle's global infrastructure. Work closely with Oracle's internal business and development teams to drive the technical/functional global implementation of Oracle's applications internally. The main responsibilities may include: Manage all aspects of internal deployment projects and work closely with the internal teams on status, issues and communications. Define business specifications with the internal user community for the global deployment of the application. Define and drive business specifications for product and component integration points. Map standard application functionality to global/local business specifications. Manage product gaps from business specifications to product enhancement and/or business process change. Define product enhancements to drive solutions for all customers. Manage product setup definition and configuration along with internal business process teams. Manage all aspect of product rollout and coordination with internal teams. Define specifications for data migration from legacy systems into newer applications. Define specifications for data interfaces between applications for product rollouts. Manage user acceptance testing and transfer of information to internal teams. Provide technical support for implemented applications; diagnosing and reporting bugs, applying patches and upgrades as needed. Establish priorities for feasibility studies, systems design and implementation to develop new and/or modify the company's information processing systems. Coordinate with functional departments involved to collect system specifications, techniques, and controls. Interact with senior management within Product Development, Business organizations and Global IT. Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. 2-4 years of related experience in a medium to large network distributed and computing environment. BS or equivalent experience in programming on enterprise or department servers or systems.

Responsibilities

The Oracle Hospitality Cloud Application Engineering team is a mission critical team for providing exceptional customer experience for all cloud application services within Oracles industry leading hotel product portfolio. We are seeking experienced technologists to join our speciality team focused on supporting custom customer implementations and our global efforts to migrate all customers into Oracle Cloud Infrastructure (OCI) data centers. This specialty team, within our AMS organization, supports our highest priority projects and initiatives.

As part of the AMS team, you will be continually challenged and directly contribute to the success of Oracle Hospitality cloud application service offerings. On a daily basis, you will work closely with Oracle customer and project teams, product engineering, and internal cloud infrastructure partners.

As an Application Engineer, you will solve interesting technical challenges by defining, deploying and troubleshooting key HGBU products, cloud services, platforms, and infrastructure, always thinking about stability, completeness, security, and performance.

In this role, you will be responsible for the following:

Operations Engineering

contribute to day-to-day operations and continuous improvement of cloud service migration solutions, service monitoring, incident response, resolution, performance, scalability and availability. Work assigned projects and requests with highest level of professionalism and timely response. Work with your peers to continually improve skills and experience of the entire organization.

Service Ownership

Understand, and be able to communicate, cloud application service architecture, data and transaction workflows, system performance, scalability, reliability and performance attributes. Participate in thorough post-mortem investigations for incidents, changes, and degradations. Apply learnings into continuous improvement and knowledge sharing initiatives.

AMS are accountable for the end-to-end performance and operability of the services they own. Attention to detail and sound judgement are needed to ensure overall service availability and proper change control.

Automation

demonstrate clear understanding of automation and orchestration principles and leverage this knowledge to create value add services that will reduce our application engineering resource toil and improve overall customer experience by reducing the downtime needed for planned change activity. Automation must be part of your DNA.

Broad Interest and Experience

our Hospitality Cloud Operations team consists of hotel application experts, system administrators, application developers, middleware, database, performance, build and site reliability engineers. Resources across our organization understand, and can articulate, the operational impacts and considerations for continued product and architecture launches. They are driven by prioritizing customer experience and protecting service availability. Resources are results driven and demonstrate continued curiosity and a desire to continuously improve Oracle Hospitality technologies and services.

RESPONSIBILITIES:

Build and install application platforms and environments as per defined standards.

Document and share application engineering standards specifically Hotel applications to ensure standardization and optimization of procedures and processes

Prepare maintenance run books and validate in test environment as readiness for production implementation

Roll up the sleeves in troubleshooting and help junior engineers with incident management

Configure build/automation installation scripts for key Hotel applications and deliver as per project plans (Oracle Enterprise Manager, Chef, Rundeck etc.)

Lead the implementation of new customer environments in both Windows & Linux

Create and contribute to an environment that is geared to innovation, high productivity, high quality and customer service

Ideal Qualification/ Experience

Bachelors degree in a Computer Science or computer related field

5-8 years related experience of a best-in-class cloud or hosting organization (preferably Hospitality, Food & Beverage, or eCommerce)

Have a broad, strong technical knowledge which encompasses Application operations including deployment, Release automation, Platform architecture, Database, Network, Linux/Windows, Load-balancing / Clustering and Security

Have detailed knowledge of applications built using some or all of Apache, WebLogic, Java, OBIEE, Fusion Middleware, Oracle database, Oracle Access Manager, Oracle Identity Manager, and Oracle Identity Directory

Methodical approach to troubleshooting and analyzing complex solutions and challenges to enable enhanced system reliability, availability and scalability.

Knowledge of networking and security i.e. Certificates, DNS records, Load Balancers (F5 / LbaaS/NGINX), subnets, TLS, SSL, SAML, TCP/IP / Wireshark

Experience with scripting language such as PERL, UNIX Shell scripting and batch files.

Continuously improve understanding and skill competency for emerging technologies and Oracle Cloud Application sustaining operations. Keep up to date with technologies and direction the industry is working today.

Possess proven track record working effectively under high-velocity, high-scale operational conditionals

Possess strong results-oriented mindset and ability to take ownership to drive through completion

Demonstrate highest standards with respect to professional and courteous treatment of others

Be a team player, going above and beyond, in taking additional responsibilities

Ability to succeed through collaboration and working through other internal and external organizations and individuals (a track record of delivering results within a matrix business environment)

Ability to learn quickly and adjust to changing priorities while maintaining a positive, can-do attitude

Knowledge and experience of Observability and Observability enabling tools is preferred- Grafana, ELK, OEM

Knowledge of the JVM and be able to monitor performance, use of profilers, APM, Flight Recorders and offer guidance on improvement

Experience with automation/configuration management using either Puppet/Chef/Run Deck or an equivalent

Most importantly, the aptitude to be a team player with the willingness to learn and implement new Cloud technologies

Detailed Description and Job Requirements

As a member of the Hospitality Cloud AMS organization, you will take an active role in the execution of application and infrastructure installs and upgrades, incident response, system performance and availability initiatives, customer migrations, custom service offerings, and continuously improving standard practices and procedures.

Work is non-routine and complex, involving the application of advanced technical/business skills in area of specialization. BS degree or equivalent experience relevant to functional area. 5+ years of cloud application engineering or related experience.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

NOTE: We are unable to provide visa sponsorship for this role at this time. No candidates requiring visa sponsorship will be considered.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $31.97 to $67.93 per hour; from $66,500 to $141,300 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracles differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

About Us

As a world leader in cloud solutions, Oracle uses tomorrows technology to tackle todays problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyones voice is heard, were inspired to go beyond whats been done before. Its why were committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

Weve partnered with industry-leaders in almost every sectorand continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

Were committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer

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