Sales Support Specialist
San Diego, CA, United States
**TriMark USA**
**Sales Support Specialist**
**Customer Service - San Diego, CA - Full Time**
**Position Summary/Objective**
The Sales Support Associate provides excellent service to the various Sales departments and their customers by providing support and answering questions regarding product knowledge, order status, invoices, costs, etc.
**Essential Functions & Responsibilities**
* Support the Sales Team to ensure that all transactions/purchase orders are processed accurately and promptly.
* Proactively identify up-sell opportunities and close sale or work with Sales as appropriate to close the sale.
* Work closely and effectively with various departments to ensure customers concerns and issues are resolved in a timely manner, whether by phone or assisting customers in-store.
* Coordinate with the warehouse staff to make sure that customer orders will be delivered on time, while maintaining/reducing freight costs.
* Enter and process orders through the company POS system; review open orders; review and process return requests; research and resolve customer account problems; assist with invoice packets.
* Navigate through the store inventory system to review merchandise levels and ensure the completeness of orders. Assist with the annual physical inventory, if required.
* Provide customer feedback to management in order to continuously improve the shopping experience
* Follows all safety requirements according to the company safety policies and procedures. Maintain stores cleanliness and organization.
* Additional responsibilities as directed by management.
**Competencies, Skills and Abilities**
* Must have excellent interpersonal skills, excellent communication skills and an excellent command of the English language. Must be able to interface with other departments and teams in a professional and cooperative manner.
* Must have excellent problem-solving, decision-making, critical-thinking skills. Must be proactive; able to identify problems and initiate corrective actions.
* Must be extremely detail-oriented and organized; have excellent mathematical skills.
* Ability to manage time effectively, multi-task and work under tight deadlines.
* Must have a high level of proficiency using common office software, i.e., Word, Excel, Outlook
* Familiarity with, or have experience using Activant/Epicor Eagle Browser and POS system a plus.
* Able to develop solid relationships with customers and Trimark employees.
* Fluency in Spanish or Asian-languages, a plus.
**Education & Experience**
* High school diploma, required. Bachelors/College degree (Retail, Marketing, Business Management or equivalent), preferred.
* 2+ years work experience in customer service, preferably in the food/beverage/hospitality industry and/or wholesale/warehouse sales industry.
Location * I certify that all of the information furnished on this application and during the application process is true, complete and correct to the best of my knowledge. I understand that any misrepresentation or omission of facts called for may result in refusal to hire or, if hired, may result in my dismissal at any time regardless of when the false answer or omissions are discovered.* I hereby authorize the Company to conduct any necessary investigation regarding my background as it relates to the position I am seeking and to the extent permitted by federal, state, and local law. I agree to complete the requisite authorization forms for the background investigation. I hereby release all parties from any liability in connection with the provision and use of such information.* + a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
+ a person who was discharged or released from active duty because of a service-connected disability.
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