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Customer Service Advisor

Glen Mills, PA, United States

David Chrysler Dodge Jeep RAM is a family-owned and operated dealership that serves the Glen Mills, Pennsylvania community. We pride ourselves on the culture we've created for our employees. If you have an interest in a new career in Customer Service and would like to work with people who care about their customers then  we could be a perfect match. We will train the right person, so no experience is needed.

What We Offer

Employer-paid health insurance

Christmas bonus

401(K) + Match

Gym reimbursement

Flex spending

Community involvement

Employee events

Opportunities for advancement

Responsibilities

Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous greeting

Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customer.

Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.

Ensure the daily inventory of technicians' time is consistently sold to service customers

Maintain Customer Happiness scores at or above company standards.

Assist in diagnosing vehicle problems; order parts and tools as necessary.

Oversee administration of warranty claims

Set schedules and assigns tasks to service department employees.

Reinforces company policies and adheres to company standards.

Encourages compliance with applicable laws and regulations.

Maintain a good working relationship with factory(s) and foster positive employee relations.

Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications

Have excellent communication Skills

Well organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills with your customers

Professional, well-groomed personal appearance

Strong record of positive customer satisfaction results

Team oriented and self-motivated

Learn a process and give feedback to management

Able to work with little supervision

Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Customer Service Advisor jobs in Glen Mills, PA, United States

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