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Wyndham Hotel Group
Atlanta, GA, United States
** Supervisor, Front Desk** Location: Atlanta, GA, US Property Name: La Quinta by Wyndham Atlanta Midtown - Buckhead Req Id: 14802 La Quinta by Wyndham is now seeking a Supervisor, Front Desk to join our team at the La Quinta by Wyndham Atlanta Midtown - Buckhead location in Atlanta , Georgia . **Job Summary** The Front Des
Job Source: Wyndham Hotel GroupHyatt Regency Atlanta Perimeter at Villa Christina
Atlanta, GA, United States
About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,
Job Source: Hyatt Regency Atlanta Perimeter at Villa ChristinaHomewood Suites Atlanta Midtown
Atlanta, GA, United States
Job Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities: QUALIFICATIONS: At least 2 to
Job Source: Homewood Suites Atlanta MidtownHEI Hospitality, LLC
Atlanta, GA, United States
About Us Nestled between Downtown Atlanta and Buckhead, the Crowne Plaza Atlanta Midtown hotel is perfectly situated. Fortune 100 corporations and exciting attractions like the Georgia Aquarium, World of Coca-Cola, and College Football Hall of Fame are nearby. We offer authentic Southern hospitality and go above and beyond for exceptional stays at
Job Source: HEI Hospitality, LLCBob Steele Salon
Roswell, GA, United States
Description As a member of Guest Relations and working the front desk is a very important position. The front desk area is the "nucleus" of the salon. Guest Relations is the first impression a client has of the salon because they are the first person the client sees upon arrival. We are here to serve our clients no matter how we feel or what kind o
Job Source: Bob Steele SalonMarriott
Atlanta, GA, United States
Marriott Hotels - 2050 Sullivan Road [Guest Service Agent / Customer Service Rep] It's time to explore new opportunities - and with more than 6,000 properties globally - Marriott has opportunities abound! Marriott gets to know thousands of people every day, but they want to know you. They are offering the opportunity to elevate your day-to-day to a
Job Source: MarriottHilton
Tucker, GA, United States
Hilton is seeking a Front Desk Supervisor! A Front Desk Supervisor will be responsible for the following: Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accord
Job Source: HiltonHilton
Chamblee, GA, United States
Hilton is seeking a Front Desk Supervisor! A Front Desk Supervisor will be responsible for the following: Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accord
Job Source: HiltonAtlanta, GA, United States
** Front Desk Supervisor (RI)**
**Job Category****:** Front Office **Requisition Number****:** FRONT003477 Showing 1 location **Job Details**
**Description**
**Supervisory Responsibilities**
Directly or indirectly supervises associates and/or supervisors. Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws. Responsibilities include but are not limited to: interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
**Major Responsibilities**
* Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.
* Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing AURO Hotels professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner.
* Understands and apply all property safety and security procedures to maintain a secure and safe environment for associates and guests at all times. In the event of an accident or emergency, gets medical attention if necessary and contacts the GM or Human Resources immediately.
* Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.
**Essential Job Functions**
* Responsible for the overall guest service of the hotel by maintaining an organized and efficient Front Desk operation.
* Prepares work schedules in accordance with forecasted occupancy.
* Supervises day to day activities of front desk, bell, and van drivers staff.
* Utilizes leadership skills and motivation techniques in order to maximize employee productivity and satisfaction of direct reports.
* Meets and exceeds customer expectations by ensuring department provides outstanding customer service and teamwork.
* Coordinates staffing and payroll to conform with productivity and budgetary standards.
* Prepares payroll and schedules are required; monitors actual vs. budget payroll activities.
* Works side by side with front desk associates when necessary to provide outstanding guest service; works scheduled Manager on Duty shifts on a weekly basis.
* Coordinates Front Desk work with other departments: Housekeeping, Engineering, Banquets, etc.
* Participates in daily Yield Management Meetings.
* Insures that all employees follow safety rules and procedures and takes corrective action where required to improve safety of work area.
* Coordinates the collection and submission of hotel news to the quarterly AURO Hotels Associate newsletter.
* Maintains proper front desk supplies inventory, conducts inventories as assigned and recommends purchase of products (remaining within budget).
* Confers closely with GM/AGM at all times and takes every opportunity to become familiar with all aspects of the hotel in order to assist wherever required.
**Experience/Education**
College degree in Hotel Administration; 2?3 years hotel management/supervisory experience or equivalent combination of education and experience.
*Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.*
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Required**
Associates or better in Hospitality and Resort Management or related field.
**Experience**
**Required**
**2 years:** Previous experience as a Front Desk Supervisor for a brand hotel
**Licenses & Certifications**
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Front Desk Supervisor (RI) jobs in Atlanta, GA, United States
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