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The Sherwin-Williams Company
Boulder, CO, United States
This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns
Job Source: The Sherwin-Williams CompanyAdaptHealth LLC
Aurora, CO, United States
AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients' lives, please click
Job Source: AdaptHealth LLCPrecision Marketing Inc.
Littleton, CO, United States
Are you tired of having the same routine every day? Are you looking for a dynamic, fun-filled business environment? Do you find joy in interacting with people? Are you looking for a growth opportunity? If your answer is yes, then our Customer Service Specialist position might be what you are looking for! Our company is a small, but mighty marketin
Job Source: Precision Marketing Inc.Service Experts
Denver, CO, United States
Location: Denver, CO Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Service Experts Company Perks and Be
Job Source: Service ExpertsSigns By Tomorrow
Denver
Job Description Job Description Responsible for increasing revenue through front counter sales, account management, and database marketing while providing exceptional customer service for an overall outstanding customer experience. Manage client communication to identify needs, present solutions, and lead and direct the sales process through comp
Job Source: Signs By TomorrowSigns By Tomorrow
Denver, CO, United States
Job Description Job Description Responsible for increasing revenue through front counter sales, account management, and database marketing while providing exceptional customer service for an overall outstanding customer experience. Manage client communication to identify needs, present solutions, and lead and direct the sales process through comp
Job Source: Signs By TomorrowService Experts LLC
Denver, CO, United States
Location: Denver, CO Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Service Experts Company Perks and Be
Job Source: Service Experts LLCSherwin-Williams
Boulder, CO, United States
This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns
Job Source: Sherwin-WilliamsWestminster, CO, United States
Description: Location: Denver, CO
Why You Should Join the Service Experts Team?
Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!
Service Experts Company Perks and Benefits for YOU
Generous PTO provided: 20 paid days off within your first year of employment (vacation & national holidays) 25 paid days off after your 2nd year of employment No layoffs during "Slow Season" - due to our extensive customer base, you will never have to worry about not being able to provide for your family year-round Ready to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S. Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs We provided wellness program options for free employee medical Company-provided smart phone, tablet, uniform plan, and tool replacement program We'll make you better at what you do with our internal Training Academy Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions Company-paid employee Life Insurance with options for YOU and your Family! Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs Come join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing!
Position Summary:
The Customer Service Specialist handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Specialist will be responsible for assisting in day-to-day operation of the Center.
Key Responsibilities: Answers incoming phone calls from customers and assists call or routes call to appropriate person Maintains good customer relations and ensures that all calls meet Service Experts' standards Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions) Resolves problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues Maintains customer records by updating account information Accurately dispositions calls in call monitoring software Adheres to CPI compliance regulations when taking payments over the phone Updates capacity planner whenever calls or booked, rescheduled or cancelled Works with Sales and Service Coordinator to improve accuracy in scheduling and speed of response Communicates with customers on the status of service calls Assists with dispatching as needed Continually maintains working knowledge of all company products, services, and promotions Working with dispatch to improve accuracy in scheduling and speed of response Reliable attendance and on-time job performance Performs similar/other duties as needed or assigned Qualifications: High school diploma or equivalent with 1 year experience working in customer service or other customer-facing environment Experience or training the use of computers and related systems in an administrative office environment Must be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness. Excellent customer-service, communication, and interpersonal skills Effective communication skills to communicate with customer and to resolve customer i sues, complaints, or concerns Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population. Ability to work effectively in both a team and an independent environment Ability to make decisions based on established guidelines and procedures Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence Effective organizational and time-management skills. Must be able to prioritize work based on service demands An understanding and knowledge of the HVAC/Refrigeration Industry is an asset Minimum- $31,881 to Maximum- $47,821
Customer Service Specialist jobs in Westminster, CO, United States
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