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firstPRO, Inc
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firstPRO is now accepting resumes for a IT Services Manager role in Boston, MA. This is a direct hire role and mostly onsite. As the on-site Manager for IT Services, our ideal candidate is to be a personable, respectful, happy, and customer-focused individual. They understand that our clients just want to be able to do their job. Technology should
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Job Source: Boston Public Health Commissionboston, ma
firstPRO is now accepting resumes for a IT Services Manager role in Boston, MA. This is a direct hire role and mostly onsite.
As the on-site Manager for IT Services, our ideal candidate is to be a personable, respectful, happy, and customer-focused individual. They understand that our clients just want to be able to do their job. Technology should work for them, not the other way around. Passion for people, comfort in a varied work environment, patience, and sense of calm among competing priorities are key attributes of your personality.
You will be responsible for the successful operations of all IT Services operations including service desk and field services and as such need to make sure that everyone is clear on their daily assignments, that all operational work is completed as planned, and that the team is properly staffed to handle whatever comes its way. You have to be a mentor, a knowledge base, and a hands-on expert when required in support of your team. You will proactively evaluate and implement team processes and procedures that maximize team productivity through training, coaching, planning, and oversight of day-to-day operations.
You will work with other team members, including account managers, project managers, and technical staff, along with our clients and partners on various tasks, projects, and initiatives and take responsibility for ensuring that all expectations are met.
Qualifications and Required Skills
We understand that each person is uniquely qualified for something out there, but we want to make sure that you’re uniquely qualified for this position.High School Diploma or equivalent required; Associate’s degree or equivalent preferred.
5+ years of Supervisory / Management experience in a relevant field.
Past IT Helpdesk, Service Desk, Field Services, or Engineering experience.
Experience with Ticketing Systems (ServiceNow, Jira, AutoTask, Remedy, etc.).
High proficiency with Microsoft Office suite (Outlook, Word, Excel, etc.).
Ability to present and communicate effectively at all levels of organization (Client and Internal).
Critical thinking and decision-making abilities.
Skilled at prioritizing workload and delegating tasks.
Experience with Collaboration Software (Microsoft Teams, Zoom, WebEx, etc.)
Excellent interpersonal, verbal, and organizational skills.
Ability to adapt to changes in technology using analytical skills.
Advanced hardware and application knowledge.
Customer Service-focused.
Valid Driver’s license.
Must be able to lift / move 50lbs.
Must be Vaccinated for COVID-19 and Influenza.
Desired Skills Healthcare IT Experience.
Manage Service Provider (MSP) Experience.
CompTIA, Help Desk Institute, ITIL Certification.
Familiarity with budgeting and planning.
Project management / coordination experience.
Time management experience (ADP, Kronos, etc.).
Hands-on experience with modern contact cente
Information Technology Services Manager jobs in boston, ma
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