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State of Massachusetts
Chelsea, MA, United States
About Us The Executive Office of Technology Services and Security (EOTSS) is the state’s lead office for information technology. We provide enterprise level information technology services including network management and security; computer operations; application hosting; desktop provisioning and management; and modern and responsive digital servi
Job Source: State of MassachusettsNatick Public Schools
Natick, MA, United States
The Natick Public Schools Seek a Technician Intern Start date: 06/03/2024 We invite you to explore a career with Natick Public Schools. The Natick Public Schools educate approximately 5,300 students from Pre-K through age 22. We are an innovative, supportive, and high-performing district whose outstanding staff provides high quality services fo
Job Source: Natick Public SchoolsAddison Group
Lexington, MA, United States
Service Desk Manager (Active Secret Clearance Required) Responsibilities: Lead the IT Service Desk, ensuring timely support for users. Develop action plans based on analyses, keeping SLAs top-notch. Coach and manage the service desk team on-site. Refine processes for smoother operations. Monitor performance and deliver reports to management. Handle
Job Source: Addison GroupInsight Global
Boston, MA, United States
Job Description Insight Global is looking for 2 Service Desk Analyst's that will be responsible for providing quality customer service as they are the hub of communication in support of 20+ projects. This individual will be responsible for providing troubleshooting, monitoring, tracking, resolution, and thorough documentation for all network areas
Job Source: Insight GlobalBell Integration
Boston, MA, United States
Overview The Service Desk Technician is responsible for carrying out first line technical support activities to provide a proactive and reactive support service to achieve customer satisfaction for the client and will work as part of a 24x7x365 shift basis. Shifts available are: Friday-Tuesday 9am-6pm EST This is a fully remote role on a permanent
Job Source: Bell IntegrationBeth Israel Lahey Health
Charlestown, MA, United States
Job Type: Regular Time Type: Full time Work Shift: Day (United States of America) FLSA Status: Non-Exempt When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Responsible for delivering world class support services across all BILH entities and its affiliates. Using the Information Tec
Job Source: Beth Israel Lahey HealthBerklee College of Music
Boston, MA, United States
Job Description: Under the direction of the Senior Director for Technology Support, the Service Desk Manager is responsible for staffing and operation of the Technology Service Desk serving all Berklee students, faculty and staff. The Service Desk Manager works cooperatively with Training and Instructional Technology and Technology Services areas i
Job Source: Berklee College of MusicEF Education First Gruppe
Boston, MA, United States
The IT Service Desk Analyst is responsible for delivering world class support services across EF’s North American entities and its affiliates. Using the Information Technology Service Management suite provided, this Tier 1 support position is responsible for all aspects of customer requests and incident management. This includes logging, triaging,
Job Source: EF Education First GruppeChelsea, MA, United States
About Us
The Executive Office of Technology Services and Security (EOTSS) is the state's lead office for information technology. We provide enterprise level information technology services including network management and security; computer operations; application hosting; desktop provisioning and management; and modern and responsive digital services to 40,000 internal stakeholders plus the residents, business owners and visitors to the Commonwealth of Massachusetts.
About the Role
The EOTSS Service Desk team is responsible for creating, troubleshooting, escalating, and following-up on incidents and service requests received via phone, email, chat, or self-service portal within the IT Management system. Our team diagnoses and resolves problems according to standard operation procedures. We also make sure to maintain accurate and timely documentation of customer issues and resolution. The Service Desk is the first point of contact for Commonwealth End Users and IT partners who are seeking technical assistance within the End User Support Contact Center.
EOTSS is seeking a Service Desk Intern to learn what it is like to be part of day-to-day operations. The intern will observe and participate in telephone calls, advance technical services work, and accounts management work. The intern will also have exposure to troubleshooting and escalating incidents including applications, hardware, password resets, printer configurations, encryption, software updates, messaging (outlook issues), network issues, and Telecom. The intern will work closely with the Service Desk Manager.
The primary work location for this role will be 200 Arlington Street Chelsea, Massachusetts 02150 . The work schedule for this position is Monday through Friday, 7AM to 3PM EST. This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed.
All offers of employment into this position are conditional and subject to passing: a Massachusetts Criminal Background Check (CORI); a security clearance (fingerprinting) consistent with IRS and/or public safety requirements; and security training.
Preferred Qualifications:
IT Background
Knowledge of technical infrastructure and applications
Working knowledge/experience with Microsoft Office Suite and Office 365
Analytical and technical problem-solving abilities
Customer Service Skills
Excellent communication and writing skills
Self-motivated and ability to learn quickly
Ability to prioritize work/specific incidents
Qualifications:
First consideration will be given to those applicants that apply within the first 14 days.
Please see Preferred Qualifications.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics? Explore our Employee Benefits and Rewards!
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
Email Alert for Service Desk Intern jobs in Chelsea, MA, United States
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