Senior Consultant - Engagement Management

Austin, TX, United States

The Senior Consultant - Engagement Manager leads the successful delivery of projects, ensuring customer satisfaction and the achievement of Tricentis Service's business objectives.

Responsibilities:

Leads the delivery team throughout the engagement, often in collaboration with a services partner.

Manages the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials.

Collaborates with the Account Team, partner, and customer to understand the customer and the engagement; including business challenges, key stakeholders, issues, and business value being delivered.

Understands Tricentis and customer business objectives and aligns the deliverables accordingly.

Acts as a thought leader, applying expertise from the Tricentis delivery methodology and prescriptive guidance to drive successful delivery of the engagement, including long-term customer success.

During an implementation, communicates and acts as the single point of contact to facilitate collaboration, decision-making, and customer buy-in on proposed solutions.

Coaches, mentors, and manages Tricentis and/or partner team members to achieve the engagement's deliverables and enable the customer's desired business outcomes.

Typically manages multiple projects simultaneously.

Leads the delivery team throughout large complex engagements, often in collaboration with a services partner.

Identifies gaps between project financial, schedule, and deliverable actuals and the plan of record, proposing solutions and driving resolutions.

Creates and manages internal and partner resource allocation and time entry for assigned projects.

Qualifications:

Minimum of 8-10 years of high-tech/SaaS industry experience

5+ years in Customer Engagement roles

Strong cross-functional, technical Project Management experience including planning, scheduling, monitoring, and stakeholder reporting

Demonstrated experience in leading key projects, including strategic customer programs from inception to successful roll-out and beyond

Strong documentation and presentation skills including creative thinking and willingness to work hands-on to deliver impactful outcomes

Experience with analytics and understanding of metrics and KPIs (as defined)

Thought leadership and strategic thinking

Ability to gather and analyze data to understand the pros and cons of different decisions and options

Ability to communicate abstract ideas clearly and independently manage complex project objectives

Excellent negotiation and persuasion skills.

Facilitation skills in leading and planning meetings, reviews, and retrospectives.

Strong customer orientation and an innate ability to anticipate and act

Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement

Ability to learn quickly and pick up tools, systems, and processes in a short amount of time

Critical thinking skills, and the ability to assimilate and implement new information rapidly and think strategically

Prior experience with implementing or supporting Tricentis products - preferred

BS/BA degree in computer science, engineering, or related discipline - preferred

PMI Certification - preferred

Occasional travel (up to 50%)

Public Sector Qualifications (nice to have):

US Citizenship required with no dual US Citizenship exceptions.

Familiarity and experience in managing technical solution implementation projects working with Public Sector organizations or agencies (Federal and/or SLED)

Experience in federal government contract sales lifecycle and knowledge.

Strong relationships with small and large system integrators in the federal government contracting area.

Have the ability to or currently hold a TS or TS/SCI Security clearance.

Tricentis Core Values:

Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.

Demonstrate Self-Awareness: Own your strengths and limitations.

Finish What We Start: Do what we say we are going to do.

Move Fast: Create momentum and efficiency.

Run Towards Change: Challenge the status quo.

Serve Our Customers & Communities: Create a positive experience with each interaction.

Solve Problems Together: We win or lose as one team.

Think Big & Believe: Set extraordinary goals and believe you can achieve them.

Why You'll Love Working at Tricentis:

Market conform salary + success-oriented bonus.

Supportive and engaged leadership team.

Career path and professional and personal development.

401(k) plan, full benefits package available.

Company paid Disability and Life Insurance.

Hybrid work environment.

Our commitment to diversity and inclusion runs deep. We actively seek out those with different perspectives and consciously take steps to ensure everyone has a voice.

We're a global company! Potential to visit one of our many offices around the world including in Austria, Australia, Belgium, Denmark, Germany, India, Netherlands, Singapore, Switzerland, Poland, United States, and the UK.

Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran.

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