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AbbVie Inc.
Austin, TX, United States
**Supervisor, Customer Experience** CAROUSEL_PARAGRAPH * Austin, United States of America * Sales * 2203247 Abbvie ** Share Job** ** Job Description** **About Allergan Aesthetics** At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes
Job Source: AbbVie Inc.Purple Communications Inc
Austin
Job Description Job Description Customer Care Supervisor ZP Better Together is a pioneering communication services provider, catering to the diverse needs of the deaf and hard of hearing communities. Our commitment lies in offering innovative solutions like onsite interpreting services, video relay service, and video remote interpreting, ai
Job Source: Purple Communications IncJC Penney
Austin, TX, United States
Customer Experience Supervisor I - Southprk Meadows S/C Location: Austin, TX, United States - Southprk Meadows S/C 9500 S Ih-35 Ste H Job ID: 1104487 Store Hourly Positions Job Type: Full-Time Date Updated: Apr 29, 2024 General Description General Description: As the Customer Experience Supervisor I - You are accountable for driving profita
Job Source: JC PenneyReally
Austin, TX, United States
Are you a dynamic and motivated individual? Do you thrive on creating positive customer experiences and driving new business? If so, we have the perfect opportunity for you! Join REALLY as a Customer Experience Specialist, where you will play a pivotal role responsible for delivering a white glove experience to our wireless customers. * This posit
Job Source: ReallyFive Below
Sunset Valley, TX, United States
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they’ll
Job Source: Five BelowMotorola Solutions
Austin, TX, United States
Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies ac
Job Source: Motorola SolutionsOpslock
Austin, TX, United States
**Director of Customer Experience** * Austin, TX - Remote OK * Full-Time * Customer Experience * Director of Customer Experience Opslock makes the world a safer place to work. Traditional safety software focuses on increasing the efficiency of traditional paper-based systems. Opslock focuses on actually making work safer. We using technology to h
Job Source: OpslockBrilliant Earth
Austin, TX, United States
Customer Experience Manager - Austin The Customer Experience Manager will build,leadand mentor a team of dedicated Customer Experience Assistants, Jewelry Consultants, and Conciergesresponsible formeeting quarterly sales targets anddelivering exceptional service to Brilliant Earth customers. As the team’sleader, you will foster an environment of pa
Job Source: Brilliant EarthAustin, TX, United States
Job Description Job Description Customer Care Supervisor
ZP Better Together is a pioneering communication services provider, catering to the diverse needs of the deaf and hard of hearing communities. Our commitment lies in offering innovative solutions like onsite interpreting services, video relay service, and video remote interpreting, aimed at breaking down communication barriers. At the core of our vision is the belief that every conversation matters, and communication access is a fundamental right.
As we continue to experience significant growth, we are seeking dedicated expertise to join our exceptional teams. The Customer Experience Team Supervisor role is pivotal in ensuring the delivery of high-quality services and maintaining our standard of excellence.
Responsibilities:
Supervise and manage all aspects of the Customer Care team and workflows.
Provide comprehensive direction and training to team members, fostering continuous improvement.
Maintain accurate customer records and handle account information updates.
Resolve product or service-related issues by understanding customer complaints, identifying root causes, and providing optimal solutions promptly.
Offer recommendations for potential products or services based on thorough analysis of customer needs.
Prepare detailed reports on product or service performance through meticulous data collection and analysis.
Actively engage in handling customer calls as required, ensuring timely assistance and resolution.
Review all TRSURD (Telecommunications Relay Service User Registration Database) submissions prior to approval, ensuring compliance with regulations and company standards.
Skills/Qualifications:
Proficient in VRS (Video Relay Service) customer service and/or product knowledge.
Demonstrates exceptional phone etiquette and communication skills.
Ability to effectively troubleshoot and solve customer problems with patience and empathy.
Cultural awareness of the deaf community and proficiency in American Sign Language (ASL) required.
Strong listening skills and a collaborative team-oriented approach.
Flexibility to accommodate varying work hours and days as needed.
Work environment:
Employees may experience the following physical demands for extended periods of time.
Sitting, standing, and walking (95-100%)
Keyboarding (40-60%)
Viewing computer monitor, videophone, and cell phone (40-60%)
Lifting computers and other equipment.
Position may require some travel.
Join us in our mission to empower communication and make a meaningful difference in the lives of our customers. If you are passionate about delivering exceptional customer care and thrive in a dynamic, inclusive environment, we welcome you to be a part of our world-class team at ZP Better Together.
Disclaimer : The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor's instructions and to perform the tasks requested by their supervisors.
ZP Better Together, LLC is an Equal Opportunity Employer. Principals Only
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Customer Experience Supervisor jobs in Austin, TX, United States
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