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Customer Experience Representative

Houston, TX, United States

The primary point of contact for our customers, providing product/service information and problem resolution while meeting our standards of excellence in service.

Responsibilities:

Effectively handles a high volume of inbound calls, chat and email/ZenDesk inquiries during scheduled shifts, as assigned

Accurately processes quotes, orders and returns

Follows through with customer inquiries, ensuring a high level of customer satisfaction

Resolves routine customer issues independently, escalating queries and concerns to managers, as appropriate

Actively participates in training involving our products, systems and design

Exhibits professionalism with customers, team members and all levels of leadership

Requirements: 1-3 years' previous experience in customer service

High school diploma and Associate degree required

Strong aptitude for and proficiency navigating CRM and Order Management systems

Experience in interior design, custom home building products, luxury home furnishings and/or lighting industry a plus

Exceptional organizational and time management skills, with a strong attention to detail

Ability to prioritize and handle multiple tasks and changing priorities

Must demonstrate maturity in judgement, commitment, dependability, punctuality and adherence to agreed-upon schedule as determined by manager

Ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation

Demonstrate exceptional communication across all contact channels, including email, chat and phone

Available to work a flexible schedule including weekends, early mornings, late evenings.

We Provide: Competitive Salary with an annual discretionary bonus

Structured training program

Closed on all major holidays

Schedule: Must be available to work on site at the Houston office with a flexible schedule including weekends, early mornings, and late evenings.

#LI-Onsite

Other details Job Family Sales

Pay Type Hourly

Telecommute % 100

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Customer Experience Representative jobs in Houston, TX, United States

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