Customer Experience Representative
Houston, TX, United States
The primary point of contact for our customers, providing product/service information and problem resolution while meeting our standards of excellence in service.
Responsibilities:
Effectively handles a high volume of inbound calls, chat and email/ZenDesk inquiries during scheduled shifts, as assigned
Accurately processes quotes, orders and returns
Follows through with customer inquiries, ensuring a high level of customer satisfaction
Resolves routine customer issues independently, escalating queries and concerns to managers, as appropriate
Actively participates in training involving our products, systems and design
Exhibits professionalism with customers, team members and all levels of leadership
Requirements: 1-3 years' previous experience in customer service
High school diploma and Associate degree required
Strong aptitude for and proficiency navigating CRM and Order Management systems
Experience in interior design, custom home building products, luxury home furnishings and/or lighting industry a plus
Exceptional organizational and time management skills, with a strong attention to detail
Ability to prioritize and handle multiple tasks and changing priorities
Must demonstrate maturity in judgement, commitment, dependability, punctuality and adherence to agreed-upon schedule as determined by manager
Ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation
Demonstrate exceptional communication across all contact channels, including email, chat and phone
Available to work a flexible schedule including weekends, early mornings, late evenings.
We Provide: Competitive Salary with an annual discretionary bonus
Structured training program
Closed on all major holidays
Schedule: Must be available to work on site at the Houston office with a flexible schedule including weekends, early mornings, and late evenings.
#LI-Onsite
Other details Job Family Sales
Pay Type Hourly
Telecommute % 100
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