Chief Health Officer

, MD, United States

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Chief Health Officer Full Time Senior Management Washington, DC, US

22 days ago Requisition ID: 1150

Job Description

Job Title: Chief Health Officer (CHO)

Department: Office of the COO (600)

Location: The position is located in Washington DC and Hyattsville, MD and is eligible for remote work

Synopsis: The Chief Health Officer (CHO) is responsible for providing leadership to La Clinica’s direct patient care services, including executive oversight of medical, nursing, and mental health and substance use departments, as well as new clinical initiatives in line with La Clinica’s strategic directions. The CHO is responsible for leading La Clinica’s work as a federally qualified health center (FQHC) to improve health outcomes for immigrant Latino families, with a strong emphasis on addressing social determinants of health, linguistic and cultural competency, trauma-informed care, the patient centered medical home (PCMH) model, and behavioral health integration and treatment. The CHO is responsible for ensuring that care delivery within all sites meets the highest standards for each clinical discipline and is appropriately aligned with the organization’s federally approved scope of practice, and all applicable regulations. The CHO is also responsible for cultivating external partnerships to improve patient health and access, and works closely with clinical leaders of sister agencies to advance health equity through clinically integrated networks and various collaborative. The Chief Health Officer is an integral part of the Executive Team and works in partnership with other senior leaders to promote a strong organizational mission and culture, develop and drive the organization’s strategic work plans, and represent the organization within the community.

Qualifications:

Required Education and Experience:

Graduate of an accredited medical or nursing school (MD, DO, MSN)

Minimum 5 years experience leading patient care services, with a demonstrated track record of increasing responsibilities

Demonstrated leadership in areas of clinical oversight, including health information technology, patient safety, clinical risk management, quality and practice transformation

Proven track record of commitment and work with the underserved

Preferred Education and Experience:

Master’s degree in public health, health care administration, or business administration in healthcare), strongly preferred

7-10 years of clinical leadership experience, strongly preferred

Leadership experience within a Federally Qualified Health Center, strongly preferred

Knowledge and experience working with Latino, immigrant, and/or uninsured patient populations, strongly preferred

Knowledge and experience with behavioral health treatment services, strongly preferred

Knowledge and experience working with clinically integrated systems of care to improve population health, preferred

Familiarity with health care environment in the District of Columbia and/or Prince George’s County, Maryland, preferred

Required Skills/Abilities/Certifications/Licenses:

Licensed and Board Certified to practice in La Clinica’s service areas (District of Columbia and Maryland)

Highly knowledgeable of models, best practices, and trends to advance health equity and improve health outcomes within community-based primary care and behavioral health settings

Strong systems thinker with the ability to identify the structure, tools, and resources needed to deliver health services of exceptional quality

Strong interpersonal communication and e xcellent written and oral communication skills

Proven ability to establish trust, accountability and collaboration with direct reports, within and across teams

Successful track record in setting priorities; outstanding planning, problem solving, compliance and financial oversight, and multi-tasking skills

Ability to work with clinical health information technology and analytics to optimize services delivery

Ability to work successfully with multidisciplinary leaders and teams

Ability to work in and have appreciation for bilingual, bi-cultural organization

Strong ethical core and alignment with La Clinica’s values and mission

MS office or equivalent computer experience;

Must be flexible and willing to work evenings/overtime/weekends if required/requested.

Preferred Skills/Abilities/Certifications/Licenses:

Bilingual Spanish/English, strongly preferred

Experience working with eClinicalWorks, preferred

Duties and Responsibilities:

Leadership

Demonstrate and communicate values that promote high quality, cost effective medical, nursing, and behavioral health services as well as patient and staff satisfaction.

Serve as a key advisor to the Board of Directors and Executive Director regarding clinical affairs; attends monthly Board meetings and support committees of the Board as assigned.

Serve as an active member of the Executive Team, working collaboratively to set near and long-term organizational priorities; develop and execute annual organizational budget; promote organizational culture; and drive the organization’s strategic plan.

Works closely with programmatic and community services leadership to integrate programs and services across sites.

Provide guidance to all direct service departments in their planning and provision of clinical services.

Represents La Clinica in external coalitions, clinically integrated networks, primary care and behavioral health associations, government and/or funding partnerships as assigned.

Direct Patient Services Supervision and Management

Provide leadership, direction, and oversight to La Clinica’s direct patient care services and initiatives, including:

Overall clinical oversight over patient-facing services provided at La Clinica’s clinical, community, and school-based settings in the District of Columbia and Prince George’s County

Set benchmarks and key performance indicators for patient facing services in alignment with strategic plan, including medical, nursing and care management, mental health, outpatient substance use, and school-based mental health services

Set workplans and training plans with departments to meet key performance indicators

Approve and ensure accountability for departmental budgets and goals in areas of supervision.

Ensure that priorities are being set and followed and that adequate resources are available; approve significant shifting priorities, reallocation of budget or staff resources.

Integrate and coordinate work of the various departments/manage cross-cutting activities.

Identify and nurture patient service expansion areas in alignment with La Clinica’s strategic directions, and identify service gaps.

Adopt and implement clinical practice guidelines in collaboration with the medical, nursing and mental health and substance use directors.

Develop, implement and evaluate changes in patient care services based on analysis of clinical and utilization data, changes in community behavior, epidemiology or health problems in the community.

Identify, foster and nurture external relationships and partnerships to ensure coordination of services for La Clinica’s patient population.

Stay up-to-date in current practice and best practices to advance health equity

Quality and Clinical Risk Management

Provide oversight of La Clinica’s Quality Management Program for quality assurance and quality improvement as outlined in the Board Quality Management Plan; serve as Chair of the Staff Quality Committee.

Ensure all aspects of clinical quality assurance are performed according to schedule. The program includes an emphasis on continuity of care, medical record documentation, peer review, patient risk minimization, access to care, appropriateness of services and organizational performance.

Ensure licensed professional staff are in compliance with Federal and local laws and requirements concerning the provision and documentation and billing of medical services.

Provide oversight to assigned departments to ensure the implementation of quality improvement operating procedures and related assessments, monitor quality improvement outcomes, and update quality improvement operating procedures

Conduct regular assessments, using data systematically collected from patient records, to ensure adherence to current evidence-based clinical guidelines, standards of care, and standards of practice in the provision of health center services, as applicable.

Work in close collaboration with Chief of Programs and Community Services and Compliance Officer to develop and communicate quality assurance patient services standards.

Serves as Clinical Risk Manager for the organization: Work in collaboration with Compliance Officer to provide oversight to patient services areas for clinical risk management.

Work in close collaboration with the Compliance Office for legal activities including medical malpractice, resident and student training and medical record subpoenas

Provide oversight for day-to-day monitoring of patient safety and clinical risk management activities

Investigate and reports events, per regulations

Identify patient safety and adverse events and the implement related follow-up actions, as necessary.

Communicate analysis and feedback of reported clinical risk management and patient safety information to the organization for action.

Deliver regular reports and strategies to the Board of Directors which includes: completed risk management activities; status of the health center’s performance relative to established risk management goals; and proposed risk management activities that relate and/or respond to identified areas of high organizational risk.

Supervisory Responsibilities:

Direct supervision of Medical Director; Nursing, Quality and Population Health Director; and Mental Health and Substance Use Director.

Recruit, train, supervise, evaluate, and mentor department staff

Provide timely, appropriate, and ongoing training and development, as well as periodic evaluations and reviews

Communicate clearly, concisely, and accurately, creating a working environment that provides growth and job satisfaction

Provide constructive and timely feedback to staff

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer

Must be able to lift to 15 pounds at times

403B

Health insurance

Vision Insurance

Life Insurance

Tuition Reimbursement

Paid Vacation Time

Employee Assistance Program

FSA and DCFSA

Equal Opportunity Employer. We affirm all identities at La Clínica and expect all employees to welcome and work with colleagues and clients, regardless of sexual orientation, gender identity, race/ ethnicity, country of origin, language, other ability, age, religion, or other identity.

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