Hubspot System Admin and CRM Data Analyst - Swirepay
Los Angeles, CA, United States
Bachelor's Degree or equivalent with 5 or more years of experience related to this position
Prior Hubspot system experience required in a power user and/or system administrator role
Experience or exposure to Extract/Transform/Load (ETL) and/or Business Intelligence
Experience completing technical design via iterative mockups
Expert experience using MS Office Suite (esp Word and Excel)
Must have experience creating and managing workflows to optimize the customer journey
Certificates, Licenses, Registrations
May be required to have a valid driver's license
High-level knowledge of enterprise IT organizational, business, and technical environments
High aptitude in analytical and logical thinking
Demonstrated experience with data models and data mapping
Ability to perform ad-hoc analysis and maintain clear and comprehensive documentation of decision-making, data preparation, and processes
Openness to learning new skills and software as necessary
Demonstrated ability to manage simultaneous work flows while maintaining quality output and meeting deadlines
Strong verbal and written communication skills with demonstrated ability to communicate at different levels of the organization
Demonstrated ability to produce highly detailed, comprehensive documentation artifacts
Client-focused attitude
Ability to analyze processes and recommend improvements as needed
Knowledge of role-based access logic and key controls for separation of duty to ensure optimal data reliability and need to know permissions
Knowledge and application of relational database concepts
Responsibilities
The Hubspot System Administrator & CRM Data Analyst will be responsible for the security, fidelity, and accuracy of the data in the HubSpot system as well as the maintenance of role-based access, data quality, and ongoing user support
The analyst will work closely with other Team members and business subject matter experts to process data hygiene requests, update requirements and business processes specifications, and aid in large projects
The analyst will also work closely with IT development teams on projects intended to improve user experience and operational functionality; they must also work closely with SME's to reconcile sales data between CRM and corporate systems of record
In addition, the analyst may assist in developing proposals for new policies and procedures, metrics, and for documenting process flows
Overall, the successful candidate in this role will have a strong track record and passion for Marketing, Technology, and Analytics
Control system access, monitor data quality, and provide customer service to user com Serve as the single point of contact for swirepay Hubspot environment
Control system access, monitor data quality, and provide customer service to user community for optimal use of the system and the resulting analytics
Specialize in collecting, organizing, and analyzing data from various systems
Develop an in-depth understanding of the interrelationships of data and multiple data domains
Create and maintain thorough documentation artifacts
Identify and document data migration paths and processes
Demonstrate commitment to providing customer-focused quality service
Develop and perform standard queries to ensure data quality, identify data inconsistencies, and missing data then resolve as needed
Perform data extraction, storage, manipulation, processing, and analysis
Collect, profile, collate, and map appropriate data for usage in new or existing solutions as well as for ongoing data analysis activities
Interpret customers' functional and information needs and turn them into functional or data requirements, process models, etc
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