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Manager Customer Experience

, CA, United States

**Manager Customer Experience**

**Location:** Rexdale, ON, CA * Support the Director in the development and implementation of an integrated centre of excellence that will identify all customer segments and informs the development of new customer programs, including educational and outreach programs.

* Support the Director by being responsible for customer intelligence and the delivery of market research that improves an understanding of customers.

* Support the development of customer segmentation models that assist in marketing and sales of customer solutions.

* Support the Director in developing tools to gauge Customer Behaviour - conduct customer research to understand customer motivation, needs, and values, which can influence customer marketing and customer program development.

* Support the agile development of improvement programs related to customer experience.

* Act as a liaison in the development and implementation of plans to enable the trusted advisor role and support customer satisfaction initiatives and customer service delivery.

* Work with various customers in the interpretation of customers' needs and preferences.

* Establish a liaison role within Customer Ops Group to articulate the customer needs that require consideration in investment decisions

* Support all customer facing groups to build relationships with our customers, to extend our trusted advisor role, and to provide a customer voice and perspective. Ongoing collaboration and growth between the company and customer and more listening to customer needs.

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