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EMC Research
Seattle, WA, United States
National Polling and Market Research firm seeks Director, Strategy . EMC Research, Inc. is a majority women-owned national full-service opinion research firm specializing in polling, focus groups, analytics and public opinion research consulting. Our mission is: to partner with our clients to solve problems through well-executed research conducte
Job Source: EMC ResearchOsborn Consulting
Clyde Hill, WA, United States
Osborn Consulting Director of Strategy Clyde Hill , Washington Apply Now Osborn Consulting is looking to fill a new position of Director of Strategy. This individual will be a visionary leader, scanning both internal landscapes and external horizons for opportunities to propel our business forward. They'll leverage their expertise to
Job Source: Osborn ConsultingOsborn Consulting
Bellevue, WA, United States
Osborn Consulting is looking to fill a new position of Director of Strategy. This individual will be a visionary leader, scanning both internal landscapes and external horizons for opportunities to propel our business forward. They'll leverage their expertise to identify emerging threats and trends, turning them into strategic growth catalysts. Co
Job Source: Osborn ConsultingPenn Foster
Seattle, WA, United States
DIRECTOR OF STRATEGY AND OPERATIONS Req #: 223274 Department: COMPUTER SCIENCE & ENGINEERING Job Location: Seattle Campus Posting Date: 06/27/2023 Closing Info: Open Until Filled Salary: $8,200 - $9,166 per month Other Compensation: Shift: First Shift Benefits: As a UW employee, you will enjoy generous benefits and
Job Source: Penn FosterLaunch Potato
Seattle, WA, United States
YOUR ROLE In this role, you will be tasked with growing the audience and revenue for all SEO editorial content, across multiple Launch Potato brands, including FinanceBuzz and All About Cookies . You will own content strategy, content quality, and operations. You should be passionate about SEO. You will also play a big role in revenue optimizat
Job Source: Launch PotatoSinclair Broadcast Group, Inc.
Seattle, WA, United States
As the Director of Data Strategy, you will play a pivotal role in managing customer-related data flows across the Sinclair Digital ecosystem. You will oversee the collection, analysis, and utilization of various types of data, including anonymous and first-party data, platform data, analytics data, and performance data related to monetization. Addi
Job Source: Sinclair Broadcast Group, Inc.Smartsheet
Bellevue, WA, United States
Smartsheet is seeking a Senior Director of Strategy who will play a critical role in shaping and driving the long-term growth of the company. This role will be highly visible at the most senior levels of Smartsheet. You will work closely with the Sr. Leadership team to define the market opportunity, and develop medium and long-term growth strategie
Job Source: SmartsheetSmartsheet Inc.
Clyde Hill, WA, United States
Smartsheet Inc. Senior Director, Strategy Clyde Hill , Washington Apply Now Smartsheet is seeking a Senior Director of Strategy who will play a critical role in shaping and driving the long-term growth of the company. This role will be highly visible at the most senior levels of Smartsheet. You will work closely with the Sr. Leaders
Job Source: Smartsheet Inc.Seattle, WA, United States
Join the Customer Strategy team as Director, Customer Strategy and you will serve as a leader on our customer-facing team – managing executive-level customers, providing mentorship and training to our team, and advocating internally for product and process improvements that can benefit our customers. The ideal candidate will have a deep understanding of customer success and sales , strong leadership skills, and the ability to influence stakeholders at all levels of the organization.
About The Role:
As a Director of Customer Strategy, you will lead a team of Customer Strategy Managers (CSMs) supporting clients across small business, commercial, and enterprise segments. CS interacts with most functions including Sales, Product, Marketing, Operations to act as voice of the customer and continuously enhance our products and customer experience. This role will be based in Seattle.
What You Will Do:
Lead and manage a team, providing guidance, mentorship, and support to team members.
Oversee the day-to-day activities of the team, including assignment, workload management, and performance monitoring.
Develop trusted relationships with client executives, ensuring strategic alignment across internal and external stakeholders.
Own customer retention for your team; partnering with the Renewals team to communicate and mitigate any risks that would jeopardize renewal.
Evangelize Stackline solutions by mastering our product portfolio and identifying upsell and product extension opportunities.
Understand customers’ e-commerce goals, proficiencies, and shortcomings to position Stackline’s products and services to address their needs.
Gather valuable feedback from clients and act as a voice of the customer internally.
Contribute to a positive working environment by training and mentoring CS team members and guiding strategic internal initiatives.
Identify staffing needs, participate in the recruitment and selection process, and onboard new team members.
Act as a resource and subject matter expert for team members, providing guidance on client success strategy and operations.
Who We Are Looking For:
Bachelor’s degree in a relevant field.
10+ years of experience with a focus on client engagement at a SaaS company, agency, consumer brand, or retailer.
5+ years of experience working in eCommerce (ideally at a brand, manufacturer, or retailer).
3+ years of people leadership experience.
Proven experience in crafting stories and narratives through compelling positioning and thoughtful leadership content (in-person, on the phone, through email, and during web presentations).
Passion for software-as-a-services, technology, and customer service.
High energy with the ability to successfully drive projects with minimal guidance.
Positive attitude and strong collaborator in a fast-paced environment with organizational skills to effectively manage multiple projects.
Passion for rolling up the sleeves and diving in both tactically and strategically.
Strong analytical skills with demonstratable experience: using frameworks, data, and analytical tools to help structure the team’s thinking, facilitate alignment across multiple senior stakeholders, and reach insightful, actionable answers to challenging and ambiguous problems.
Ability to work in a fast-paced environment while maintaining focus on primary goals.
Ability to think big, solve problems, and are detail oriented.
Proficient in Microsoft Outlook, Excel, and PowerPoint.
Bonus Points If You Have:
MBA (but we also love brilliant people who didn’t go to business school)
A background with traditional and digital marketing, buying, and measurement.
Experience working in a startup, retail, digital advertising, or eCommerce environment.
Experience selling/owning renewal and expansion conversations.
Benefits and Perks
It's important that each and every employee feels they are supported and can complete their life's best work today and in the future. As part of that, we are committed to doing our part in addressing pay gaps and discrepancies by providing pay transparency for all of our roles. Actual salaries are just one component of the compensation package and may vary above or below the range based on job-related knowledge, skills, experience, location, and performance. The pay range for this position in Seattle is $160,000 - $190,000 per year. Other rewards may include annual bonuses, short- and long-term incentives, and other team-specific awards. In addition we provide a robust benefits and perks package that includes:
100% paid medical, dental, and vision for employees and qualifying dependents
Company 401k plan plus matching
Company paid Life Insurance
20 days annually of Paid Time Off
9 Paid company holidays
100% Paid Parental Leave - 20 weeks for birthing mothers and 12 weeks for all other parents
Summer Fridays early close at 2 pm
Fully stocked kitchen snacks with weekly fresh fruit
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Director, Customer Strategy jobs in Seattle, WA, United States
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