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CommunityCare
Tulsa, OK, United States
JOB SUMMARY: Responsible for being the first point of contact for all membership related questions, requests and concerns and for providing outstanding service to our customers. You will answer queries regarding customer benefits, eligibility, PCPs, claims and other questions. You will handle complaints, troubleshoot problems and provide resolutio
Job Source: CommunityCareFamily Dollar
Tulsa, OK, United States
Store Family Dollar **Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeti
Job Source: Family DollarNelson Mazda Tulsa
Tulsa, OK, United States
Nelson Mazda is looking for a Customer Service Representative to join our team! We are looking for candidates with a great work ethic, self discipline, excellent communication skills(written and verbal), ability to multitask for long periods of time and a high level of professionalism. We are looking for someone who is positive, joyful, and passio
Job Source: Nelson Mazda TulsaCNG Holdings, Inc
Owasso, OK, United States
Job Description: General Function / Summary: As a financial services leader, we strive to make a difference in our customers' lives & the communities we serve. Our Customer Service Representatives are a front-line brand ambassador representing Check N Go or Allied Cash Advance, both part of the CNG Holdings, Inc., family of companies. Our Custome
Job Source: CNG Holdings, IncR1
Sapulpa, OK, United States
Location: St. John Sapulpa Shift: A variety of shifts are available As our Customer Service Representative, you'll work to help our patients check into the hospital. It's fast-paced on occasion and you'll be the person they rely on to answer questions during registration. You'll build trust in these interactions by collecting information accuratel
Job Source: R1David's Bridal, LLC.
Tulsa, OK, United States
BEST. JOB. EVER! Minimal weekday hours required (join for weekends only!) Generous Team Member discount $400 bonus for every referral hired with NO LIMIT * Competitive hourly pay rates & team bonus Get Paid Early! * Additional terms and conditions apply. At David's Bridal, we empower our customers and our employees to stay true to their dreams a
Job Source: David's Bridal, LLC.R1 RCM
Sapulpa, OK, United States
Location: St. John Sapulpa Shift: A variety of shifts are available As our Customer Service Representative, you’ll work to help our patients check into the hospital. It’s fast-paced on occasion and you’ll be the person they rely on to answer questions during registration. You’ll build trust in these interactions by collecting information accuratel
Job Source: R1 RCMU-Haul
Broken Arrow, OK, United States
Location: 901 W New Orleans St, Broken Arrow, Oklahoma 74011 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul
Job Source: U-HaulTulsa, OK, United States
JOB SUMMARY:
Responsible for being the first point of contact for all membership related questions, requests and concerns and for providing outstanding service to our customers. You will answer queries regarding customer benefits, eligibility, PCPs, claims and other questions. You will handle complaints, troubleshoot problems and provide resolutions in a professional and polite manner to ensure first contact resolution and customer satisfaction. Handle calls from multiple lines of business, assist in multiple communication channels or accept assignment of responsibilities above the skillset of the Customer Service Representative position.
KEY RESPONSIBILITIES:
Process a high volume of incoming inquiries regarding multiple products from members, providers, billing companies, individuals with legal representation, employer groups, and other insurance companies.
Quickly and effectively solve customer challenges.
Handle calls from multiple lines of business, assist in multiple communication channels or accept assignment of responsibilities above the skillset of the Customer Service Representative position.
Highly organized with an aptitude for details.
Interfaces with team members, management, and customers in reference to customer service issues.
Handle inbound and outbound calls, accountable for the delivery of high-quality professional services in accordance with the mission, core values and purposes of the company.
Serve as mentor for new hire CSRs and demonstrate professional demeanor as role model.
Verifies eligibility, benefits, deductible amounts, claim status, copays, coinsurance and all other information related to a customer and their benefits or a provider and their contract.
Use effective listening skills to understand the needs and complaints of the customer to offer them the best possible solution and ensuring the member feels supported and valued.
Resolve escalated customer issues received from the member, provider, employer groups or brokers while remaining calm and professional.
Effective problem resolution skills that demonstrates balance of company and customer needs.
Demonstrated ability and learning agility to adapt to organizational changes including business processes, systems and technology.
May be asked to be the lead worker in managing Team Open Logs.
Perform other duties as assigned.
QUALIFICATIONS: Exceptional telephone manner, customer service skills, active listening skills, verbal and written communication skills.
Ability to resolve conflict and diffuse tension.
Ability to work with and collaborate with others, including management, Team Leader and Customer Service Support Specialists.
Strong time management skills and decision- making skills.
Ability to work under stress with production and quality standards.
Proficient in Microsoft Office applications.
Highly organized and attentive to detail.
Flexibility, ability to adapt to change.
Successful completion of Health Care Sanctions background check.
Bilingual skills a plus.
EDUCATION/EXPERIENCE: High school diploma or equivalent required.
Minimum two years customer service experience with direct interactions with customers or equivalent educational experience.
Contact center or medical field experience preferred.
CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin
Other details Job Family Commercial
Pay Type Hourly
Apply Now
Customer Service - Senior Customer Service Representative jobs in Tulsa, OK, United States
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