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Marriott Corporation
Austin, TX, United States
**Job Number** 24072147 **Job Category** Information Technology **Location** Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States **Schedule** Full-Time **Located Remotely?** Y **Relocation?** N **Position Type** Management **JOB SUMMARY** The Manager of IT Service Desk Technologies is a key leadership role responsibl
Job Source: Marriott CorporationFarm Credit Bank of Texas
Austin, TX, United States
Job Description Who we are: Farm Credit Bank of Texas is a $37.3 billion wholesale bank that has been financing agriculture and rural America for over 100 years. Headquartered in Austin, Texas, we provide funding and services to rural lending associations in five states, and we are active in the nation's capital markets. While you may not be fam
Job Source: Farm Credit Bank of TexasFarm Credit Council
Austin, TX, United States
Who we are: Farm Credit Bank of Texas is a $37.3 billion wholesale bank that has been financing agriculture and rural America for over 100 years. Headquartered in Austin, Texas, we provide funding and services to rural lending associations in five states, and we are active in the nation's capital markets. While you may not be familiar with our na
Job Source: Farm Credit CouncilFarm Credit Council
Austin, TX, United States
Who we are: Farm Credit Bank of Texas is a $37.3 billion wholesale bank that has been financing agriculture and rural America for over 100 years. Headquartered in Austin, Texas, we provide funding and services to rural lending associations in five states, and we are active in the nation's capital markets. While you may not be familiar with our na
Job Source: Farm Credit CouncilSt Edwards University
Austin, TX, United States
3001 South Congress Avenue, Austin, TX, United States St. Edward's University of Austin, Texas invites applications for the position of Director of Technology and Operations. The Director of Technology and Operations Provides vision, strategy, and day-to-day management to the team responsible for the division's technology and operations priorities.
Job Source: St Edwards UniversityApple, Inc.
Austin, TX, United States
Summary Posted: Apr 23, 2024 Role Number: 200547978 Are you ready to be at the heart of our organization's success, driving operational excellence and innovation? Our dynamic, fast-paced environment is the perfect place for a tech-savvy, visionary Senior IT Operations Manager who thrives on using data to make a real impact. In Partner Solutions
Job Source: Apple, Inc.Apple
Austin, TX, United States
Sr. IT Operations Manager, Partner Solutions & Technology Austin,Texas,United States Software and Services Are you ready to be at the heart of our organization's success, driving operational excellence and innovation? Our dynamic, fast-paced environment is the perfect place for a tech-savvy, visionary Senior IT Operations Manager who thrives on
Job Source: ApplePaul Mitchell Schools
Austin, TX, United States
Paul Mitchell The School Austin is seeking qualified Service Desk Coordinators to join our family! Full & Part Time positions available. With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates a uniquely wonderful learning environment that attracts the mos
Job Source: Paul Mitchell SchoolsAustin, TX, United States
The Manager, Service Desk, is a crucial role within our Technology Operations organization. This individual will be directly responsible for leading the CLEAR Service Desk, which is a 24/7 customer facing team. You will provide necessary direction, coaching, and support for our Service Desk team members; while also seeking to understand our customers' needs and adapting our support processes to meet them. An important aspect of the role is your ability to drive solutions and efficiency within the team. This individual must be a customer-focused, hands on technical leader who thrives in fast-paced, complex environments.
What you'll do:
Establish and Manage Service Desk SLA's
Manage a team of direct reports that is capable of scaling to meet business needs
Maintain accurate and up to date documentation & runbooks to support our team members
Participate in the Service Desk queue to provide assistance, build knowledge, and help gain important perspectives on process improvements
Develop and maintain relationships with Field Engineering to identify opportunities to drive a frictionless support experience
Research and present new ideas to further enhance our service approach
How you'll measure success: Establish & Manage SLA's for Field Support
Provide regular reporting and utilize reporting to drive process improvements
Maintaining accurate and up to date documentation and runbooks
Reduced resolution time and escalations by driving internal efficiencies
What you're great at: Associates degree in a technical field, or equivalent experience.
2-3 years experience working within a Service Desk or Support driven role including providing onsite and remote support.
1-2 years experience managing a Service Desk team
Strong communication skills when working with technical and non-technical users
Providing exceptional service to internal and external customers
Ability to train and coach others on proper troubleshooting techniques
Building relationships with key stakeholders and finding opportunities for improvement.
Strong planning and organizational skills to identify process improvements
How You'll be Rewarded:
At CLEAR we help YOU move forward - because when you're at your best, we're at our best. You'll work with talented team members who are motivated by our mission of making experiences safer and easier. Our hybrid work environment provides flexibility. In our offices, you'll enjoy benefits like meals and snacks. We invest in your well-being and learning & development with our stipend and reimbursement programs.
We offer holistic total rewards, including comprehensive healthcare plans, family building benefits (fertility and adoption/surrogacy support), flexible time off, free OneMedical memberships for you and your dependents, and a 401(k) retirement plan with employer match.
About CLEAR
Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 19+ million passionate members and hundreds of partners around the world, CLEAR's identity platform is transforming the way people live, work, and travel. Whether it's at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.
CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.
#LI-Hybrid #LI-Onsite
Manager, Service Desk - Technology Operations jobs in Austin, TX, United States
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