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Cognite AS
Houston, TX, United States
Global Customer Success – Customer Success / Customer Success is being re-established as an Adoption- and Impact-focused function within Global Delivery, helping our top-tier customers drive successful outcomes through the totality of what Cognite has to offer. The Customer Success team will embody Togetherness through cross-functional collaboratio
Job Source: Cognite ASAmerican President Lines
Houston, TX, United States
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: ID: 538740 Location: Houston Tx, US Director, Customer Success CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread o
Job Source: American President Lineshp
Houston, TX, United States
Director Customer Success Experience and Strategy Description - About the company: HP – the company that founded the Silicon Valley is the leading printing and personal systems technology company in the world, and we are here to create technology that makes life better for everyone, everywhere. We apply new thinking and ideas to create more simple
Job Source: hpCelestica
Houston, TX, United States
Req ID: 120679 Remote Position: Yes Region: Americas Country: USA **Summary** The Global Business Office Director is responsible to manage a team of multiple global program managers / Customer Focus Team leads on a group of customers or sub-division, or manage a significant or strategic account in our growing Connectivity and Cloud Solutions b
Job Source: CelesticaConfidential
Houston, TX, United States
Head of Customer Success About the Company Innovative provider of AI-powered voice ordering technology for restaurants Industry Internet Type Privately Held, VC-backed Founded 2017 Employees 11-50 Categories Technology Internet Telecommunications Best Wailea Restaurants Hawaii Regional Cuisine Maui Dining Specialties Startup Technology Restaurant
Job Source: ConfidentialAON
Houston, TX, United States
CoverWallet, an Aon Company is seeking a Customer Success Advisor to impact the growth of our company and help redefine how companies take care of insurance online. The Customer Success Advisor will focus on retaining, renewing, and growing existing accounts within our CoverWallet HealthCare program. This is a hybrid opportunity that can be located
Job Source: AONVontier Corporation
Houston, TX, United States
Do you enjoy working for a growing company who partners with Fortune 500 customers to ensure their success? What if you could join a team that’s experiencing double digit growth by making a difference for our customers who rely on innovative fuel management software solution products? We are looking for a Customer Success Specialist who understan
Job Source: Vontier CorporationKuraray America, Inc.
, TX, United States
Build something new with a world-class team. At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you? VP, Customer Success The VP, Customer Success will have responsibility for leading the North America CSM te
Job Source: Kuraray America, Inc.Houston, TX, United States
Director Customer Success Management
About the Company
Innovative cloud platform for web development & hosting
Industry
Computer Software
Type
Privately Held, VC-backed
Founded
2015
Employees
201-500
Funding
$200+ million
Categories
Apps
Developer Platform
Internet
Software
Information Technology & Services
Design
Professional Services
Fashion
Textiles
Technology
Specialties
Next.js
Developer Velocity
Open Source
Developer Experience
React
and Web Development
About the Role
The Company is seeking a Director of Customer Success Management for the Americas East region. The successful candidate will be responsible for managing a team of Customer Success Managers (CSMs) and ensuring the delivery of exceptional customer experiences. This role involves setting, measuring, and analyzing metrics to define success, as well as hiring and growing the CSM team to meet customer demands. The Director will also be expected to work with a CS CRM to scale the CSM function, engage the entire company in CSM activity, and identify data requirements for the CRM. Experience in evaluating and improving processes, coaching team members, and acting as an escalation point for customer issues is essential. The ideal candidate will have a strong background in SaaS customer success, experience with SaaS customer activation strategies, and a desire to work cross-functionally with product and engineering teams.Applicants for the Director of Customer Success Management role at the company should have at least 5 years of experience in customer success at a SaaS company, with a proven track record in setting and managing KPIs and growth plans for team members. Experience in driving efficiencies, scaling, and managing projects is required, as well as technical knowledge in modern application development and deployment. The role demands a candidate who can handle pressure, work in an asynchronous communication environment, and is technically adept. Bonus skills include experience in frontend development, working with CDNs, understanding of DNS, and experience with enterprise applications at a global scale. The company is committed to fostering an inclusive community and encourages all qualified individuals to apply.
Hiring Manager Title
Vice President of Customer Success
Travel Percent
Less than 10%
Functions
Operations
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Email Alert for Director Customer Success Management jobs in Houston, TX, United States
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